AWARD OUTCOME
What happened
NHS England has published a contract award notice for an online survey and customer-feedback platform. The award names QUL TECHNOLOGIES LIMITED and has a stated net value of £390,000 (£468,000 gross).
Published outcomeAward recorded to QUL TECHNOLOGIES LIMITED under a framework route. The source marks the award active, but also schedules a future signature date of 26 October 2026; it should not be described as a signed contract on the supplied evidence.
Market significanceThe requirement covers digital customer-feedback collection, including surveys, pop-ups and screen-interaction capture. It is a single-supplier award under a framework with an optional extension.
AWARDED SUPPLIERS AND LOTS
1 supplier record analysed
QUL TECHNOLOGIES LIMITED
99% confidenceAward 1 · Lots 1 · 390000 GBP · verified supplier; award active
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Supplier record is verified by company number 09610928; award 1 names the supplier and states £390,000.
LIFECYCLE
Award or contract stage
Notice type
99% confidenceContract award notice on Find a Tender
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Published document 099369-2026 is described as a Contract award notice on Find a Tender.
Tender status
98% confidenceComplete
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Source tender status is "complete".
Award status
98% confidenceActive
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Award 1 status is "active".
Signature status
99% confidenceFuture signature date scheduled; signing not evidenced
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Award milestone lists futureSignatureDate of 2026-10-26T23:59:59Z with status "scheduled".
VALUES
Published values explained
Award value, excluding VAT
99% confidence£390,000
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Award 1 value amount is 390000 GBP; the source also reports gross amount of 468000.
Award value, including VAT
99% confidence£468,000
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Award 1 value amountGross is 468000 GBP.
TIMELINE
Procurement timeline
Award date
99% confidence13 October 2026
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Award 1 date is 2026-10-13.
Award notice published
99% confidence21 October 2026
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Notice 099369-2026 was published at 2026-10-21T11:34:19+01:00.
Scheduled signature date
99% confidence26 October 2026
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Scheduled futureSignatureDate is 2026-10-26T23:59:59Z.
Stated contract start
99% confidence30 October 2026
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Award contractPeriod startDate is 2026-10-30T00:00:00Z.
Stated initial end
99% confidence29 October 2027
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Award contractPeriod endDate is 2027-10-29T23:59:59+01:00.
Maximum stated extent date
99% confidence30 October 2027
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Award contractPeriod maxExtentDate is 2027-10-30T23:59:59+01:00.
SCOPE
What was awarded
Requirement
99% confidenceOnline survey and customer-feedback platform
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The notice describes procurement of an online survey tool for customer feedback gathering.
Included capabilities
99% confidenceSurveys, digital feedback pop-ups and interaction captures, including video recording of screen usage
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These methods are expressly listed in the tender description.
Procurement category
99% confidenceServices
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Award 1 mainProcurementCategory is services.
CPV classification
99% confidence72416000 — Application service providers
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Award item 1 lists CPV 72416000.
Lot
98% confidenceLot 1; title and detailed lot description not supplied
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Award 1 relates to lot 1; the lot record has no title or description.
PROCEDURE
Procedure and competition
Procedure
99% confidenceSelective procedure; award under framework
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Tender procurementMethod is selective and procurementMethodDetails is "Award under framework".
Competition indicator
98% confidenceNot competitive
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Tender field competitive is false.
Framework reference
98% confidenceocds-h6vhtk-0504a3, related framework lot 2b
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Related process marked framework identifies ocds-h6vhtk-0504a3 and related lot 2b.
Competition detail
99% confidenceBidder count and evaluation results unknown
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Information not supplied in the published notice data.
CONTRACT TERMS
Published contract terms
Initial term
99% confidence30 October 2026 to 29 October 2027
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Award contractPeriod specifies these start and end dates.
Extension option
99% confidenceOne optional 12-month extension
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Both renewal and options fields describe a "12 month optional extension".
Maximum term indicated
93% confidenceUp to approximately 12 months beyond the initial end date
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The maximum extent date is 30 October 2027 and the notice describes a 12-month optional extension; the published dates appear only about one day after the stated initial end, so the extent of any extension is unclear.
COMMERCIAL VIEW
Commercial observations
Commercial structure
98% confidenceSingle-supplier framework call-off award
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One supplier is named for award 1, and the procedure is stated as award under framework.
Value allocation
98% confidenceThe £390,000 net award value is allocated to the single named award and supplier
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Award 1 lists one supplier and a value of £390,000.
Digital experience focus
99% confidenceThe scope combines survey tooling with behavioural and interaction-capture functionality
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The description includes surveys, pop-ups and screen-usage video recording.
DATA QUALITY
Gaps and source limitations
Signing and commencement evidence
99% confidenceThe award is active, but a future signature milestone remains scheduled; the supplied data does not evidence a concluded or signed contract.
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Award status is active; futureSignatureDate is scheduled for 26 October 2026.
Extension-date inconsistency
99% confidenceThe notice describes a 12-month optional extension, but the maximum extent date is only one day after the stated initial end date.
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End date is 29 October 2027; maxExtentDate is 30 October 2027; renewal and options both state "12 month optional extension".
Unpublished detail
99% confidenceLot title, detailed lot scope, bid count, evaluation results, pricing breakdown and award rationale are not supplied in the published notice data.
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Relevant fields are absent or null in the supplied data.
SOURCE DATA LIMITATIONS
Information not supplied in the published notice
- The supplied data schedules a future signature date and does not confirm that a contract has been signed or concluded.
- The stated 12-month optional extension conflicts with the maximum extent date, which is only one day after the initial end date; the operational maximum term is unclear.
- Information not supplied in the published notice includes lot title and detailed scope, bidder count, evaluation and award rationale, pricing breakdown, and tender/submission dates.
MARKET THEMES
Relevant award themes
NHS EnglandQUL TECHNOLOGIES LIMITEDOnline Survey Toolcustomer feedback platformonline survey softwareFind a Tenderframework award
COMMON QUESTIONS
About this award
Who won the NHS England Online Survey Tool award?
The published award names QUL TECHNOLOGIES LIMITED, verified under company number 09610928.
What is the stated value of the award?
The award states £390,000 excluding VAT and £468,000 including VAT.
Is the contract signed?
The supplied data does not evidence signing. It lists a future signature date scheduled for 26 October 2026.
What does the tool cover?
It covers customer-feedback gathering through surveys, digital pop-ups and interaction captures such as screen-usage video recording.
ProcuraAxis award analysis supplements, but does not replace, the official award notice, contract data or procurement documents. “Awarded” does not by itself prove that a contract has been signed.