AWARD OUTCOME
What happened
London Borough of Hackney has published contract details for software supporting online statutory penalty challenges, including chatbot, challenge-writing and multilingual functionality. The contract is with INFOSHARE+ LIMITED.
Published outcomeA direct, below-threshold procurement without competition resulted in one active award and an active signed contract to INFOSHARE+ LIMITED.
Market significanceThis is a three-year local-government software contract worth £142,224 excluding VAT (£170,668.80 including VAT), covering IT services for Hackney’s online penalty-challenge portal.
AWARDED SUPPLIERS AND LOTS
1 supplier record analysed
INFOSHARE+ LIMITED
99% confidenceAward 1 · Lots 1 · £142,224 excluding VAT; £170,668.80 including VAT GBP · Verified legal supplier; active award and contract
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Award 1 names Infoshare+ Ltd as supplier. Supplier verification provides the verified company name INFOSHARE+ LIMITED (company number 02877612) through an exact-name match. Contract 1, linked to award 1, states the total contract value; the notice has one supplier and one contract.
LIFECYCLE
Award or contract stage
Notice type
99% confidenceContract details notice on Find a Tender
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Process notice type and contract document description both state “Contract details notice on Find a Tender”.
Procurement status
99% confidenceComplete
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Tender status is “complete”; process source status is “complete”.
Award status
99% confidenceActive
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Award 1 has status “active”.
Contract status
99% confidenceActive
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Contract 1 has status “active”.
Contract signed
99% confidence20 August 2025
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Contract 1 records dateSigned as 2025-08-20.
Contract start
99% confidence1 September 2025
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Contract 1 period startDate is 2025-09-01.
Contract end
99% confidence1 September 2028
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Contract 1 period endDate is 2028-09-01T23:59:59+01:00.
VALUES
Published values explained
Contract value excluding VAT
99% confidence£142,224
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Contract 1 value.amount is 142224 GBP.
Contract value including VAT
99% confidence£170,668.80
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Contract 1 value.amountGross is 170668.8 GBP.
Value allocation
95% confidenceThe published contract value is linked to award 1 and its sole supplier; no separate lot-level value is published.
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Contract 1 references awardID 1; award 1 has one supplier and relates to lot 1. No lot value is provided.
TIMELINE
Procurement timeline
Contract signed
99% confidence20 August 2025
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Contract 1 dateSigned is 2025-08-20.
Contract commencement
99% confidence1 September 2025
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Contract 1 period startDate is 2025-09-01.
Contract expiry
99% confidence1 September 2028
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Contract 1 period endDate is 2028-09-01T23:59:59+01:00.
Notice published
99% confidence19 October 2026
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The process and contract notice document record publication at 2026-10-19T15:55:54+01:00.
SCOPE
What was awarded
Requirement
98% confidenceSoftware for an online portal through which drivers and customers challenge penalties as part of a mandatory statutory process.
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Published tender description.
Named capabilities
98% confidenceChatbot, challenge writer and multilingual functionality.
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Process and contract title: “ChatbotMax, Challenge Writer, Multilingual”; tender description refers to writing challenges in multiple languages.
Procurement category
99% confidenceServices; IT services including consulting, software development, internet and support.
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Award mainProcurementCategory is services; award item CPV 72000000 is “IT services: consulting, software development, Internet and support”.
Delivery location
93% confidenceHackney, United Kingdom (UKI41).
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Award delivery address region is UKI41; buyer location is Hackney.
PROCEDURE
Procedure and competition
Procedure
99% confidenceDirect procurement
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Tender procurementMethod is “direct”.
Competition basis
99% confidenceBelow threshold – without competition
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Tender procurementMethodDetails states “Below threshold - without competition”.
Competition data
98% confidenceNo bidder count, evaluation results or award rationale is supplied in the published notice data.
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No fields for tenderers, bids, scores or evaluation narrative are present in the supplied data.
CONTRACT TERMS
Published contract terms
Term
99% confidenceApproximately three years, from 1 September 2025 to 1 September 2028.
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Contract 1 period runs from 2025-09-01 to 2028-09-01.
Above-threshold status
99% confidenceNo; marked below threshold.
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Contract 1 aboveThreshold is false.
Extension or renewal options
98% confidenceUnknown; information not supplied in the published notice.
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The supplied contract period contains start and end dates but no extension or option terms.
COMMERCIAL VIEW
Commercial observations
Commercial route
99% confidenceThe buyer used a below-threshold direct award without competition.
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Tender procurement method and detail fields state “direct” and “Below threshold - without competition”.
Contract structure
98% confidenceOne award, one supplier, one contract and one lot are recorded.
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The notice contains award 1, contract 1, supplier INFOSHARE+ LIMITED and lot 1.
Service focus
97% confidenceThe procurement concerns digital tooling that supports statutory penalty challenges and multilingual challenge drafting.
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Tender description and title.
DATA QUALITY
Gaps and source limitations
Notice timing
99% confidenceThe contract was signed and began before the contract details notice was published.
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dateSigned is 20 August 2025, startDate is 1 September 2025, and notice publication is 19 October 2026.
Lot detail
99% confidenceLot 1 has no published title, description or individual value.
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The lot record contains only ID 1 and status complete; no title, description or value is supplied.
Award-date detail
99% confidenceNo separate award decision date is supplied.
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Award 1 award_date is null.
Supplier identity quality
99% confidenceThe supplier identity is verified. The source name “Infoshare+ Ltd” was matched exactly to verified legal name INFOSHARE+ LIMITED.
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Supplier verification status is verified, matchMethod is exact_name, and verified company number is 02877612.
SOURCE DATA LIMITATIONS
Information not supplied in the published notice
- No bidder count, tenderer identities, evaluation scores, award rationale or pricing breakdown is published.
- No separate award decision date is supplied.
- Lot 1 has no published title, description or individual value.
- No extension, renewal-option or break-clause information is supplied.
- The notice was published after the stated signature and commencement dates; the supplied data does not explain the timing.
- No separate classification beyond CPV 72000000 is supplied.
MARKET THEMES
Relevant award themes
London Borough of HackneyINFOSHARE+ LIMITEDInfoshare+ LtdChatbotMaxchallenge writermultilingual softwarepenalty challenge portaldirect awardIT services
COMMON QUESTIONS
About this award
Who won the ChatbotMax, Challenge Writer, Multilingual contract?
INFOSHARE+ LIMITED, verified as company number 02877612. The source notice names the supplier as Infoshare+ Ltd.
What is the value of the Hackney contract?
£142,224 excluding VAT and £170,668.80 including VAT.
When does the contract run?
It was signed on 20 August 2025 and runs from 1 September 2025 to 1 September 2028.
Was the procurement competed?
No. The notice describes it as a direct, below-threshold procurement without competition.
ProcuraAxis award analysis supplements, but does not replace, the official award notice, contract data or procurement documents. “Awarded” does not by itself prove that a contract has been signed.