✓Tender information last checkedLast checked 16 Oct 2026, 16:31.
Opportunity overview
The Norfolk and Suffolk Integrated Care Board is looking to commission the Personalised Care Specialist Support Service in West Suffolk.
Classification
CPV85100000 — Health services
Lots
This notice is to inform providers of the release of documentation to initiate a competitive process to secure a Personalised Care Specialist Support Service - West Suffolk. The service will be a non-clinical, preventative service that advocates the appropriate use of local health and care services. The service will be delivered flexibly, aligning to the needs of the patients, but in general, the ICB expect normal office hours of Monday - Friday 9am - 5pm to be covered as a minimum, expecting that some patients will require some support out of hours. This is not a 24/7 crisis pathway. The service will be delivered by one provider with one team that manages two separate referral pathways. It is expected that the Provider will cover all six Integrated Neighbourhood Teams (INT's - Bury St Edmunds Town, Bury St Edmunds Rural, Haverhill, Mildenhall & Brandon, Newmarket and Sudbury) with a minimum of one member of staff per INT.
The contract will commence on 1st April 2027 and and will continue for two (2) years.
Further details of the services required are outlined within the procurement documentation.
To express interest and participate in the Competitive Process, please register and apply via Atamis e-sourcing portal https://health-family.force.com/s/Welcome
It is free to register on the Atamis portal and it can be accessed at any time of day providing you have a working internet connection. Should providers have any queries, or are having problems registering on the portal; they should contact the Atamis helpdesk via: Support-health@Atamis.co.uk or phone number 0800 9956035. The helpdesk is open Monday - Friday between 08:00 - 18:00
The deadline for submissions is 12:00 (noon) 2nd December 2026.
If you have any questions, please send them through the message centre on the Atamis e-procurement portal.
This is a Provider Selection Regime (PSR) Contract Notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Procurement Act 2023 do not apply to this award. Responses must be submitted through the Atamis e-Procurement Portal on the link provided in this notice prior to the stated deadline. Additional information: The Authority may wish to introduce additional services during the lifetime of the contract ("Contract modifications"). Such contract modifications will be contemplated where additional requirements are similar and or complementary to the services already included in the contract, at any given time. Such expansion would be by the addition of services commissioned by the Authority as named in the Contract Notice. To this end, the Bidder should be aware that after the award of contract, there is a possibility that the successful Bidder may be offered a variation to the contract in accordance with the Health Care Services (Provider Selection Regime) Regulations 2023.£642k
Published notice details
Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.
This notice is to inform providers of the release of documentation to initiate a competitive process to secure a Personalised Care Specialist Support Service - West Suffolk. The service will be a non-clinical, preventative service that advocates the appropriate use of local health and care services. The service will be delivered flexibly, aligning to the needs of the patients, but in general, the ICB expect normal office hours of Monday - Friday 9am - 5pm to be covered as a minimum, expecting that some patients will require some support out of hours. This is not a 24/7 crisis pathway. The service will be delivered by one provider with one team that manages two separate referral pathways. It is expected that the Provider will cover all six Integrated Neighbourhood Teams (INT's - Bury St Edmunds Town, Bury St Edmunds Rural, Haverhill, Mildenhall & Brandon, Newmarket and Sudbury) with a minimum of one member of staff per INT.
The contract will commence on 1st April 2027 and and will continue for two (2) years.
Further details of the services required are outlined within the procurement documentation.
To express interest and participate in the Competitive Process, please register and apply via Atamis e-sourcing portal https://health-family.force.com/s/Welcome
It is free to register on the Atamis portal and it can be accessed at any time of day providing you have a working internet connection. Should providers have any queries, or are having problems registering on the portal; they should contact the Atamis helpdesk via: Support-health@Atamis.co.uk or phone number 0800 9956035. The helpdesk is open Monday - Friday between 08:00 - 18:00
The deadline for submissions is 12:00 (noon) 2nd December 2026.
If you have any questions, please send them through the message centre on the Atamis e-procurement portal.
This is a Provider Selection Regime (PSR) Contract Notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Procurement Act 2023 do not apply to this award. Responses must be submitted through the Atamis e-Procurement Portal on the link provided in this notice prior to the stated deadline. Additional information: The Authority may wish to introduce additional services during the lifetime of the contract ("Contract modifications"). Such contract modifications will be contemplated where additional requirements are similar and or complementary to the services already included in the contract, at any given time. Such expansion would be by the addition of services commissioned by the Authority as named in the Contract Notice. To this end, the Bidder should be aware that after the award of contract, there is a possibility that the successful Bidder may be offered a variation to the contract in accordance with the Health Care Services (Provider Selection Regime) Regulations 2023.
Has Renewal
No
Has Options
No
Status
active
Value
Amount
642,000
Currency
GBP
Contract period
Duration In Days
1,440
Submission terms
Variant Policy
notAllowed
Items and delivery
Item 1
Id
1
Related Lot
1
Delivery locations
Entry 1
Region
UKH14
Delivery Location
Description
Bury St Edmunds Town, Bury St Edmunds Rural, Haverhill, Mildenhall & Brandon, Newmarket and Sudbury
1 published notice version reviewed by ProcuraAxis.
1 VERSION
1
098066-2026tender ·
PROCURAAXIS ANALYSIS
ProcuraAxis Analysis
Our approved analysis of the opportunity appears below the official tender information.
ANALYSIS PREVIEW
Opportunity intelligence at a glance
NHS Norfolk and Suffolk Integrated Care Board is seeking one provider to deliver a non-clinical, preventative Personalised Care Specialist Support Service across West Suffolk. The provider will run two referral pathways, cover six Integrated Neighbourhood Teams, and provide at least one staff member per team. Submissions are due by 12:00 noon on 2 December 2026 through Atamis.
Who this may suit
Suitable for providers able to deliver non-clinical personalised-care support across West Suffolk, with staffing capacity for all six named Integrated Neighbourhood Teams and some out-of-hours support.
Key points identified
Service modelDeliver a non-clinical, preventative service advocating appropriate use of local health and care services.Evidence: “The service will be a non-clinical, preventative service that advocates the appropriate use of local health and care services.”
Provider/team structureOne provider with one team managing two separate referral pathways.Evidence: “The service will be delivered by one provider with one team that manages two separate referral pathways.”
INT staffingCover all six named Integrated Neighbourhood Teams, with a minimum of one member of staff per INT.Evidence: “the Provider will cover all six Integrated Neighbourhood Teams ... with a minimum of one member of staff per INT.”
94% approved-analysis confidence5 supplier criteria identified3 risks or unknowns
ProcuraAxis structures information found in published procurement records, checks the result for consistency and publishes only approved analysis. Confidence describes the completeness and consistency of the available source information; it is not a guarantee of eligibility or contract award.
NHS Norfolk and Suffolk Integrated Care Board is seeking one provider to deliver a non-clinical, preventative Personalised Care Specialist Support Service across West Suffolk. The provider will run two referral pathways, cover six Integrated Neighbourhood Teams, and provide at least one staff member per team. Submissions are due by 12:00 noon on 2 December 2026 through Atamis.
Who this may suit
Suitable for providers able to deliver non-clinical personalised-care support across West Suffolk, with staffing capacity for all six named Integrated Neighbourhood Teams and some out-of-hours support.
Key deliverables
Non-clinical preventative personalised-care specialist support service
Management of two separate referral pathways
Coverage of six Integrated Neighbourhood Teams with at least one staff member per team
Flexible delivery, with normal office hours as a minimum and some out-of-hours support
SUPPLIER REQUIREMENTS
5 criteria identified
Service model
99% confidence
Deliver a non-clinical, preventative service advocating appropriate use of local health and care services.
View supporting evidence
“The service will be a non-clinical, preventative service that advocates the appropriate use of local health and care services.”
Provider/team structure
99% confidence
One provider with one team managing two separate referral pathways.
View supporting evidence
“The service will be delivered by one provider with one team that manages two separate referral pathways.”
INT staffing
99% confidence
Cover all six named Integrated Neighbourhood Teams, with a minimum of one member of staff per INT.
View supporting evidence
“the Provider will cover all six Integrated Neighbourhood Teams ... with a minimum of one member of staff per INT.”
Submission route
99% confidence
Register and apply through the Atamis e-sourcing portal.
View supporting evidence
“To express interest and participate in the Competitive Process, please register and apply via Atamis e-sourcing portal.”
Other eligibility requirements
90% confidence
Unknown from the supplied notice content.
View supporting evidence
“Further details of the services required are outlined within the procurement documentation.”
COMMERCIAL AND DELIVERY
Contract intelligence
Commercial
Value
98% confidence
£642,000.
View supporting evidence
Lot 1 value_amount: 642000 GBP.
Contract term
98% confidence
Two years from 1 April 2027.
View supporting evidence
“The contract will commence on 1st April 2027 and and will continue for two (2) years.”
Potential modification
96% confidence
The authority may introduce additional similar and/or complementary services during the contract lifetime, potentially by variation under PSR regulations.
View supporting evidence
“The Authority may wish to introduce additional services during the lifetime of the contract ... similar and or complementary to the services already included in the contract.”
Delivery
Delivery area
99% confidence
West Suffolk, covering Bury St Edmunds Town, Bury St Edmunds Rural, Haverhill, Mildenhall & Brandon, Newmarket and Sudbury INTs.
View supporting evidence
“Provider will cover all six Integrated Neighbourhood Teams (INT's - Bury St Edmunds Town, Bury St Edmunds Rural, Haverhill, Mildenhall & Brandon, Newmarket and Sudbury).”
Hours
99% confidence
Normal office hours Monday to Friday, 9am–5pm, are expected as a minimum; some patients may require out-of-hours support. It is not a 24/7 crisis pathway.
View supporting evidence
“normal office hours of Monday - Friday 9am - 5pm to be covered as a minimum ... some patients will require some support out of hours. This is not a 24/7 crisis pathway.”
PROCEDURE
How to respond
Submission deadline
99% confidence
2 December 2026, 12:00 noon UTC.
View supporting evidence
Process submission_deadline: “2026-12-02T12:00:00Z”; lot text: “12:00 (noon) 2nd December 2026.”
Submission method
99% confidence
Responses must be submitted through the Atamis e-Procurement Portal.
View supporting evidence
“Responses must be submitted through the Atamis e-Procurement Portal on the link provided in this notice prior to the stated deadline.”
Regime
99% confidence
Provider Selection Regime (PSR) Contract Notice, subject to the Health Care Services (Provider Selection Regime) Regulations 2023.
View supporting evidence
“This is a Provider Selection Regime (PSR) Contract Notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023.”
Procedure metadata
98% confidence
The process metadata says “Open procedure”, while the notice text identifies a PSR competitive process and says the Procurement Act 2023 does not apply.
View supporting evidence
Process procurement_method_details: “Open procedure”; lot text: “initiate a competitive process” and “the provisions of the Procurement Act 2023 do not apply to this award.”
RISKS AND UNKNOWNS
Points requiring attention
Procedure metadata inconsistency
99% confidence
The supplied process metadata labels the route “Open procedure”, but the notice states that this is a PSR Contract Notice under the Health Care Services (Provider Selection Regime) Regulations 2023 and that the Procurement Act 2023 does not apply. Suppliers should rely on the notice and procurement documents/Atamis process for applicable rules.
View supporting evidence
Process procurement_method_details: “Open procedure”; lot text: “This is a Provider Selection Regime (PSR) Contract Notice” and “the provisions of the Procurement Act 2023 do not apply to this award.”
Scope detail limitation
99% confidence
Detailed service requirements are stated to be in procurement documentation not supplied here.
View supporting evidence
“Further details of the services required are outlined within the procurement documentation.”
Contract expansion
96% confidence
The successful bidder may be offered a contract variation for additional similar or complementary services.
View supporting evidence
“there is a possibility that the successful Bidder may be offered a variation to the contract”.
ProcuraAxis analysis supplements, but does not replace, the original notice and tender documents. Always verify eligibility, deadlines and commercial terms with the issuing authority.
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