✓Tender information last checkedLast checked 16 Oct 2026, 11:10.
Opportunity overview
The opportunity is for a technology and customer service platform supplier to support delivery of SYMCA's new e-bikes project. The Platform Supplier shall provide and operate a digital platform that supports both the operational delivery of the scheme and the achievement of the wider programme objectives, including:
- Branded White-Labelled Website
- Subscription and Payment Management
- Customer Qualification and Checks
- Insurance and Theft Management
- Asset Tracking and Bike Allocation
- Customer Order Ticketing
- IoT (Internet of Things) Integration, including GPS Tracking
- Data Collection
- Customer Service and Customer Relationship Management (CRM)
- Legal and Compliance
- Management Information, Reporting and Analytics
Tender documents can be accessed via ProContract on the link aboveOpen source ↗
Published notice details
Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.
1 published notice version reviewed by ProcuraAxis.
1 VERSION
1
097745-2026Tender notice on Find a Tender ·
PROCURAAXIS ANALYSIS
ProcuraAxis Analysis
Our approved analysis of the opportunity appears below the official tender information.
ANALYSIS PREVIEW
Opportunity intelligence at a glance
South Yorkshire Mayoral Combined Authority is seeking a technology and customer-service platform supplier for its new e-bikes project. The supplier is to provide and operate a digital platform covering a white-labelled website, subscriptions and payments, customer checks, insurance/theft management, bike allocation and tracking, IoT/GPS integration, ticketing, CRM, data, compliance, reporting and analytics.
Who this may suit
Suitable for providers able to provide and operate an integrated digital customer, subscription and fleet-management platform for an e-bike scheme.
Key points identified
Platform provision and operationProvide and operate a digital platform supporting operational delivery and wider programme objectives.Evidence: "The Platform Supplier shall provide and operate a digital platform"
ProcuraAxis structures information found in published procurement records, checks the result for consistency and publishes only approved analysis. Confidence describes the completeness and consistency of the available source information; it is not a guarantee of eligibility or contract award.
South Yorkshire Mayoral Combined Authority is seeking a technology and customer-service platform supplier for its new e-bikes project. The supplier is to provide and operate a digital platform covering a white-labelled website, subscriptions and payments, customer checks, insurance/theft management, bike allocation and tracking, IoT/GPS integration, ticketing, CRM, data, compliance, reporting and analytics.
Who this may suit
Suitable for providers able to provide and operate an integrated digital customer, subscription and fleet-management platform for an e-bike scheme.
Key deliverables
Branded white-labelled website
Subscription and payment management
Customer qualification and checks
Insurance and theft management
Asset tracking, bike allocation and GPS-enabled IoT integration
Customer service, CRM, ticketing, reporting and analytics
SUPPLIER REQUIREMENTS
8 criteria identified
Platform provision and operation
99% confidence
Provide and operate a digital platform supporting operational delivery and wider programme objectives.
View supporting evidence
"The Platform Supplier shall provide and operate a digital platform"
Website
99% confidence
Branded white-labelled website.
View supporting evidence
"Branded White-Labelled Website"
Subscription and payment management
99% confidence
Required platform function.
View supporting evidence
"Subscription and Payment Management"
Customer qualification and checks
99% confidence
Required platform function.
View supporting evidence
"Customer Qualification and Checks"
Insurance and theft management
99% confidence
Required platform function.
View supporting evidence
"Insurance and Theft Management"
Fleet and IoT functions
99% confidence
Asset tracking, bike allocation, IoT integration and GPS tracking.
View supporting evidence
"Asset Tracking and Bike Allocation"; "IoT (Internet of Things) Integration, including GPS Tracking"
Customer and management functions
99% confidence
Order ticketing, customer service, CRM, data collection, legal and compliance, management information, reporting and analytics.
View supporting evidence
"Customer Order Ticketing"; "Customer Service and Customer Relationship Management (CRM)"; "Data Collection"; "Legal and Compliance"; "Management Information, Reporting and Analytics"
Eligibility requirements
98% confidence
Unknown.
View supporting evidence
No eligibility, economic/financial standing, technical selection or exclusion requirements are supplied.
COMMERCIAL AND DELIVERY
Contract intelligence
Commercial
Estimated/maximum value
90% confidence
Up to £300,000 GBP.
View supporting evidence
Process value_max is "300000" GBP; active Lot 1 value_amount is "300000" GBP.
Contract term
99% confidence
Unknown.
View supporting evidence
contract_start_at and contract_end_at are null.
Delivery
Delivery area
95% confidence
UK region UKE3.
View supporting evidence
Delivery location is recorded as region "UKE3", country "United Kingdom".
Delivery timetable
99% confidence
Unknown.
View supporting evidence
contract_start_at and contract_end_at are null.
PROCEDURE
How to respond
Notice status
99% confidence
Open tender.
View supporting evidence
display_status is "open"; notice type is "Tender notice on Find a Tender".
Procedure
99% confidence
Open procedure.
View supporting evidence
procurement_method_details is "Open procedure".
Submission deadline
99% confidence
16 November 2026, 12:00 UTC.
View supporting evidence
submission_deadline is "2026-11-16T12:00:00Z"; Lot 1 has the same deadline.
Tender documents
90% confidence
Available via ProContract according to the supplied document metadata.
View supporting evidence
Document title: "Tender documents can be accessed via ProContract on the link above".
RISKS AND UNKNOWNS
Points requiring attention
Contract term not stated
99% confidence
The supplied notice data does not state contract start or end dates.
View supporting evidence
contract_start_at and contract_end_at are null.
Supplier selection and compliance evidence unknown
96% confidence
No explicit selection criteria, certifications, insurance requirements or submission requirements are included in the supplied data.
View supporting evidence
Only the notice summary and document links are supplied; detailed tender documents were not provided.
Lot scope not separately described
99% confidence
Lot 1 is active and valued, but has no title or description; the overall notice scope is used for matching.
View supporting evidence
Lot 1 title and description are null.
ProcuraAxis analysis supplements, but does not replace, the original notice and tender documents. Always verify eligibility, deadlines and commercial terms with the issuing authority.
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