✓Tender information last checkedLast checked 15 Oct 2026, 18:17.
Opportunity overview
The London Fire Brigade are seeking an external reporting line, operated by an independent third -party provider, to provide staff with an additional route for reporting concerns relating to misconduct i.e. discrimination, bullying and harassment. The caveat to this is that the Professional Standards Unit (PSU) will continue to respond to complaints of misconduct i.e. discrimination, bullying and harassment, as business as usual – with the external reporting line service, being commissioned to report complaints of misconduct that relate to allegations against staff who work in the PSU; Directors and LFB Senior Leadership team members; where there is a perceived conflict of interest, or where the nature of the allegation is especially sensitive or complex i.e. includes various complainants/respondents/witnesses, and cannot be completed by the PSU on the grounds of capacity.
Classification
CPV79510000 — Telephone-answering services
Lots
Lot 1Value not stated · Including VAT · Source currency differs from tender
Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.
Buyer location · London · UKI44 · SE1 0LL · United Kingdom
Notice and amendment history
1 published notice version reviewed by ProcuraAxis.
1 VERSION
1
097645-2026Tender notice on Find a Tender ·
PROCURAAXIS ANALYSIS
ProcuraAxis Analysis
Our approved analysis of the opportunity appears below the official tender information.
ANALYSIS PREVIEW
Opportunity intelligence at a glance
London Fire Commissioner is seeking an independent third-party provider to operate an external reporting line for staff concerns about misconduct, including discrimination, bullying and harassment. The service is intended for allegations involving PSU staff, directors or senior leadership, perceived conflicts of interest, and especially sensitive, complex or PSU-capacity-constrained cases.
Who this may suit
Fit for independent reporting-line providers able to handle sensitive staff misconduct reports. Investigation, case management and response activities beyond operating the reporting line are not explicitly specified.
Key points identified
Independent providerExternal reporting line must be operated by an independent third-party provider.Evidence: "an external reporting line, operated by an independent third -party provider"
Reporting subject matterThe line is for concerns relating to misconduct, including discrimination, bullying and harassment.Evidence: "reporting concerns relating to misconduct i.e. discrimination, bullying and harassment"
Intended case typesService is intended for allegations against PSU staff, directors and senior leadership members; perceived conflicts; and sensitive, complex or capacity-constrained matters.Evidence: "complaints of misconduct that relate to allegations against staff who work in the PSU; Directors and LFB Senior Leadership team members; where there is a perceived conflict of interest, or where the nature of the allegation is especially sensitive or complex... and cannot be completed by the PSU on the grounds of capacity"
91% approved-analysis confidence4 supplier criteria identified4 risks or unknowns
ProcuraAxis structures information found in published procurement records, checks the result for consistency and publishes only approved analysis. Confidence describes the completeness and consistency of the available source information; it is not a guarantee of eligibility or contract award.
London Fire Commissioner is seeking an independent third-party provider to operate an external reporting line for staff concerns about misconduct, including discrimination, bullying and harassment. The service is intended for allegations involving PSU staff, directors or senior leadership, perceived conflicts of interest, and especially sensitive, complex or PSU-capacity-constrained cases.
Who this may suit
Fit for independent reporting-line providers able to handle sensitive staff misconduct reports. Investigation, case management and response activities beyond operating the reporting line are not explicitly specified.
Key deliverables
An externally operated reporting line
An additional route for staff to report misconduct concerns
Coverage for sensitive, complex, conflict-of-interest and PSU-related allegations
SUPPLIER REQUIREMENTS
4 criteria identified
Independent provider
99% confidence
External reporting line must be operated by an independent third-party provider.
View supporting evidence
"an external reporting line, operated by an independent third -party provider"
Reporting subject matter
98% confidence
The line is for concerns relating to misconduct, including discrimination, bullying and harassment.
View supporting evidence
"reporting concerns relating to misconduct i.e. discrimination, bullying and harassment"
Intended case types
96% confidence
Service is intended for allegations against PSU staff, directors and senior leadership members; perceived conflicts; and sensitive, complex or capacity-constrained matters.
View supporting evidence
"complaints of misconduct that relate to allegations against staff who work in the PSU; Directors and LFB Senior Leadership team members; where there is a perceived conflict of interest, or where the nature of the allegation is especially sensitive or complex... and cannot be completed by the PSU on the grounds of capacity"
Supplier eligibility requirements
99% confidence
Unknown.
View supporting evidence
No eligibility, economic/financial standing, technical-selection or exclusion requirements are supplied.
COMMERCIAL AND DELIVERY
Contract intelligence
Commercial
Contract value
99% confidence
Unknown; process value maximum is recorded as GBP 0 and lot value as AED 0.
View supporting evidence
Process fields: "value_max": 0, "currency": "GBP"; lot fields: "value_amount": 0, "currency": "AED".
Commercial terms
99% confidence
Unknown.
View supporting evidence
No pricing, payment, contract duration or commercial terms are supplied.
Delivery
Delivery location
98% confidence
Unknown; supplied location is identified only as buyer location.
One active lot is supplied, but it has no title or description.
View supporting evidence
Lot "1" has "status": "active", with "title": null and "description": null.
RISKS AND UNKNOWNS
Points requiring attention
Prominent source-data warning: currency conflict
100% confidence
The process records GBP while the sole lot records AED; both recorded values are zero. The supplied evidence does not establish a reliable contract currency or value.
The PSU will continue to respond to misconduct complaints as business as usual. The precise hand-off, triage and responsibilities of the external provider are not stated.
View supporting evidence
"the Professional Standards Unit (PSU) will continue to respond to complaints of misconduct... as business as usual"
Sensitive-case handling requirements
94% confidence
Information-security, confidentiality, safeguarding, data-protection, escalation and case-handling requirements are unknown.
View supporting evidence
The description identifies sensitive and complex allegations but supplies no operational standards or policies.
Contract terms
99% confidence
Contract duration, award criteria, pricing model and performance measures are unknown.
View supporting evidence
Contract start/end fields are null and no award or performance information is supplied.
ProcuraAxis analysis supplements, but does not replace, the original notice and tender documents. Always verify eligibility, deadlines and commercial terms with the issuing authority.
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