✓Tender information last checkedLast checked 14 Oct 2026, 17:21.
Opportunity overview
SPS is leading a collaborative procurement on behalf of approximately 40 Scottish public sector organisations (Collaborative Partners), representing a combined workforce of approximately 34,000 employees, to secure the provision of an Employee Assistance Programme (EAP).
The Services are intended to support employees by providing access to confidential advice, guidance and supportive interventions to assist with personal and work-related issues that may impact health, wellbeing, attendance or performance.
The required Services include, but are not limited to:
-Telephone counselling and emotional support services;
-Information, advice and signposting services;
-Support and advice for carers;
-Management support services, including consultation and guidance for managers;
-Structured counselling interventions, delivered through face-to-face, telephone and digital channels as appropriate;
-Referral arrangements to specialist support services where required; and
-Trauma support services, including access to a dedicated trauma helpline and specialist post-traumatic incident support for employees affected by actual or potential exposure to traumatic events.
In addition, there is a requirement to provide Welfare Services to a number of the Collaborative Partners. The
Welfare Service shall include crisis intervention, welfare support services (including home visits where appropriate), advocacy services, and support in facilitating meetings on behalf of individuals where required.
The Welfare Service is intended to provide both direct support to employees experiencing personal, health, wellbeing or workplace difficulties and management information reporting to Human Resources representatives, in accordance with agreed governance arrangements and applicable confidentiality requirements.
The Services are expected to support the health, wellbeing and resilience of employees, whilst providing Collaborative Partners with access to appropriate management information to inform organisational wellbeing initiatives and service evaluation.
Classification
CPV85312400 — Welfare services not delivered through residential institutions
Lots
The SPS will commence this procurement process in good faith and with the intention of awarding a framework. Following publication of the Contract Notice, an Invitation to Tender (ITT) including the Single Procurement Document (Scotland) (SPD) will be published by SPS and will be made available to bidders on Public Contract Scotland-Tender (PCS-T). Tender responses will then be evaluated by the SPS in accordance with the ITTValue not stated
Published notice details
Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.
Scope, procedure and submissions
Id
SPS-02366
Status
planned
Main Procurement Category
services
Legal basis
Id
32014L0024
Scheme
CELEX
Classification
Scheme
CPV
Id
85312400
Description
Welfare services not delivered through residential institutions
The SPS will commence this procurement process in good faith and with the intention of awarding a framework. Following publication of the Contract Notice, an Invitation to Tender (ITT) including the Single Procurement Document (Scotland) (SPD) will be published by SPS and will be made available to bidders on Public Contract Scotland-Tender (PCS-T). Tender responses will then be evaluated by the SPS in accordance with the ITT
Status
planned
Items and delivery
Item 1
Id
1
Related Lot
1
Additional Classifications
Entry 1
Scheme
CPV
Id
85312400
Description
Welfare services not delivered through residential institutions
1 published notice version reviewed by ProcuraAxis.
1 VERSION
1
097178-2026planning ·
PROCURAAXIS ANALYSIS
ProcuraAxis Analysis
Our approved analysis of the opportunity appears below the official tender information.
ANALYSIS PREVIEW
Opportunity intelligence at a glance
Early-stage planned collaborative procurement for an Employee Assistance Programme (EAP) and related welfare services for around 40 Scottish public-sector organisations and approximately 34,000 employees. The scope includes confidential advice, counselling, trauma support, carer and manager support, referrals, crisis intervention, advocacy, potential home visits, and HR management information.
Who this may suit
Best suited to providers of employee assistance, counselling, trauma-support and welfare-support services with multi-channel delivery and reporting capability. Final bidder requirements are not yet stated.
Key points identified
Employee Assistance Programme provisionProvide an EAP supporting personal and work-related issues affecting health, wellbeing, attendance or performance.Evidence: “secure the provision of an Employee Assistance Programme (EAP)”
Counselling channelsStructured counselling through face-to-face, telephone and digital channels as appropriate.Evidence: “Structured counselling interventions, delivered through face-to-face, telephone and digital channels as appropriate”
Trauma supportDedicated trauma helpline and specialist post-traumatic incident support.Evidence: “access to a dedicated trauma helpline and specialist post-traumatic incident support”
96% approved-analysis confidence6 supplier criteria identified3 risks or unknowns
ProcuraAxis structures information found in published procurement records, checks the result for consistency and publishes only approved analysis. Confidence describes the completeness and consistency of the available source information; it is not a guarantee of eligibility or contract award.
Early-stage planned collaborative procurement for an Employee Assistance Programme (EAP) and related welfare services for around 40 Scottish public-sector organisations and approximately 34,000 employees. The scope includes confidential advice, counselling, trauma support, carer and manager support, referrals, crisis intervention, advocacy, potential home visits, and HR management information.
Who this may suit
Best suited to providers of employee assistance, counselling, trauma-support and welfare-support services with multi-channel delivery and reporting capability. Final bidder requirements are not yet stated.
Key deliverables
Employee Assistance Programme services
Telephone, face-to-face and digital counselling
Advice, information and signposting
Trauma helpline and post-traumatic incident support
Welfare, crisis-intervention and advocacy services
Management information reporting for HR representatives
SUPPLIER REQUIREMENTS
6 criteria identified
Employee Assistance Programme provision
99% confidence
Provide an EAP supporting personal and work-related issues affecting health, wellbeing, attendance or performance.
View supporting evidence
“secure the provision of an Employee Assistance Programme (EAP)”
Counselling channels
98% confidence
Structured counselling through face-to-face, telephone and digital channels as appropriate.
View supporting evidence
“Structured counselling interventions, delivered through face-to-face, telephone and digital channels as appropriate”
Trauma support
98% confidence
Dedicated trauma helpline and specialist post-traumatic incident support.
View supporting evidence
“access to a dedicated trauma helpline and specialist post-traumatic incident support”
Welfare services
98% confidence
Crisis intervention, welfare support, advocacy and facilitation of meetings; home visits where appropriate.
View supporting evidence
“The Welfare Service shall include crisis intervention, welfare support services (including home visits where appropriate), advocacy services, and support in facilitating meetings”
Management information
97% confidence
Provide management-information reporting to HR representatives in line with agreed governance and confidentiality requirements.
View supporting evidence
“management information reporting to Human Resources representatives, in accordance with agreed governance arrangements and applicable confidentiality requirements”
Supplier eligibility requirements
95% confidence
Unknown; these are expected to be set out in the future ITT and Single Procurement Document (Scotland).
View supporting evidence
“an Invitation to Tender (ITT) including the Single Procurement Document (Scotland) (SPD) will be published”
COMMERCIAL AND DELIVERY
Contract intelligence
Commercial
Commercial model
96% confidence
Framework intended; value, term and pricing are unknown.
View supporting evidence
“with the intention of awarding a framework”
Delivery
Delivery geography
93% confidence
Scotland (UKM).
View supporting evidence
Delivery location: “UKM”; procurement is for “Scottish public sector organisations”.
Service users
98% confidence
Approximately 34,000 employees across approximately 40 collaborative partners.
View supporting evidence
“approximately 40 Scottish public sector organisations... representing a combined workforce of approximately 34,000 employees”
Delivery channels
97% confidence
Telephone, face-to-face and digital channels as appropriate; home visits may be required for welfare support.
View supporting evidence
“face-to-face, telephone and digital channels”; “home visits where appropriate”
PROCEDURE
How to respond
Status
99% confidence
Upcoming planned procurement; bidding is not stated to be open.
Following a Contract Notice, an ITT and SPD will be published on Public Contracts Scotland-Tender (PCS-T).
View supporting evidence
“Following publication of the Contract Notice, an Invitation to Tender (ITT) including the Single Procurement Document (Scotland) (SPD) will be published... on... PCS-T”
Evaluation
96% confidence
Tender responses will be evaluated by SPS in accordance with the ITT; evaluation criteria are unknown.
View supporting evidence
“Tender responses will then be evaluated by the SPS in accordance with the ITT”
RISKS AND UNKNOWNS
Points requiring attention
Early-stage scope and tender conditions
99% confidence
This is a planned procurement. Final scope, framework terms, eligibility, selection criteria, pricing, timetable and submission requirements have not yet been published.
View supporting evidence
display_status: “upcoming”; “ITT including the... SPD will be published”
Framework not yet confirmed
96% confidence
SPS states an intention to award a framework, rather than a confirmed award structure.
View supporting evidence
“with the intention of awarding a framework”
Conditional home visits
94% confidence
Home visits are described as appropriate within welfare support, but volume, geography and operating model are unknown.
View supporting evidence
“home visits where appropriate”
ProcuraAxis analysis supplements, but does not replace, the original notice and tender documents. Always verify eligibility, deadlines and commercial terms with the issuing authority.
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