✓Tender information last checkedLast checked 14 Oct 2026, 17:21.
Opportunity overview
The Norfolk and Suffolk Integrated Care Board is looking to commission the Neighbourhood Mental Health Services (Crisis Alternatives). This procurement is formed of two lots:
Neighbourhood Mental Health partnership service - will provide the people of Norfolk and Suffolk with a network of physical locations for the purpose of accessing support for their psycho-social well-being. This will include the provision of peer support, one-to-one support, group sessions, outreach opportunities and digital options such as telephone support or online platforms where proposed.
Neighbourhood Mental Health Outreach service - will identify admission prevention and discharge support opportunities at the earliest stage and work with the individual's mental healthcare provider to provide home and/or community-based support to prevent admission and support discharge.
Classification
CPV85100000 — Health services
Lots
Neighbourhood Mental Health partnership service£13.5m
Outreach at Home and Community Outreach Service£8m
Published notice details
Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.
This notice is to inform providers of the release of documentation to initiate a competitive process to secure a Provider to deliver Lot 1 - Neighbourhood Mental Health partnership Service.
The contract will commence on 1st July 2027 and and will continue for three (3) years with an option to extend for up to two (2) years.
Further details of the services required are outlined within the procurement documentation.
To express interest and participate in the Competitive Process, please register and apply via Atamis e-sourcing portal https://health-family.force.com/s/Welcome
It is free to register on the Atamis portal and it can be accessed at any time of day providing you have a working internet connection. Should providers have any queries, or are having problems registering on the portal; they should contact the Atamis helpdesk via: Support-health@Atamis.co.uk or phone number 0800 9956035. The helpdesk is open Monday - Friday between 08:00 - 18:00
The deadline for submissions is 12:00 (noon) 27th November 2026.
If you have any questions, please send them through the message centre on the Atamis e-procurement portal.
This is a Provider Selection Regime (PSR) Contract Notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Procurement Act 2023 do not apply to this award. Responses must be submitted through the Atamis e-Procurement Portal on the link provided in this notice prior to the stated deadline. Additional information: The Authority may wish to introduce additional services during the lifetime of the contract ("Contract modifications"). Such contract modifications will be contemplated where additional requirements are similar and or complementary to the services already included in the contract, at any given time. Such expansion would be by the addition of services commissioned by the Authority as named in the Contract Notice. To this end, the Bidder should be aware that after the award of contract, there is a possibility that the successful Bidder may be offered a variation to the contract in accordance with the Health Care Services (Provider Selection Regime) Regulations 2023.
Has Renewal
No
Has Options
Yes
Status
active
Value
Amount
13,500,000
Currency
GBP
Contract period
Duration In Days
1,800
Submission terms
Variant Policy
notAllowed
Options
Description
The contract will commence on 1st July 2027 and and will continue for three (3) years with an option to extend for up to two (2) years.
Entry 2
Id
2
Title
Outreach at Home and Community Outreach Service
Description
This notice is to inform providers of the release of documentation to initiate a competitive process to secure a Provider to deliver Lot 2 - Outreach at Home and Community Outreach Service.
The contract will commence on 1st July 2027 and and will continue for three (3) years with an option to extend for up to two (2) years.
Further details of the services required are outlined within the procurement documentation.
To express interest and participate in the Competitive Process, please register and apply via Atamis e-sourcing portal https://health-family.force.com/s/Welcome
It is free to register on the Atamis portal and it can be accessed at any time of day providing you have a working internet connection. Should providers have any queries, or are having problems registering on the portal; they should contact the Atamis helpdesk via: Support-health@Atamis.co.uk or phone number 0800 9956035. The helpdesk is open Monday - Friday between 08:00 - 18:00
The deadline for submissions is 12:00 (noon) 27th November 2026.
If you have any questions, please send them through the message centre on the Atamis e-procurement portal.
This is a Provider Selection Regime (PSR) Contract Notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Procurement Act 2023 do not apply to this award. Responses must be submitted through the Atamis e-Procurement Portal on the link provided in this notice prior to the stated deadline. Additional information: The Authority may wish to introduce additional services during the lifetime of the contract ("Contract modifications"). Such contract modifications will be contemplated where additional requirements are similar and or complementary to the services already included in the contract, at any given time. Such expansion would be by the addition of services commissioned by the Authority as named in the Contract Notice. To this end, the Bidder should be aware that after the award of contract, there is a possibility that the successful Bidder may be offered a variation to the contract in accordance with the Health Care Services (Provider Selection Regime) Regulations 2023.
Has Renewal
No
Has Options
Yes
Status
active
Value
Amount
8,000,000
Currency
GBP
Contract period
Duration In Days
1,800
Submission terms
Variant Policy
notAllowed
Options
Description
The contract will commence on 1st July 2027 and and will continue for three (3) years with an option to extend for up to two (2) years.
1 published notice version reviewed by ProcuraAxis.
1 VERSION
1
097150-2026tender ·
PROCURAAXIS ANALYSIS
ProcuraAxis Analysis
Our approved analysis of the opportunity appears below the official tender information.
ANALYSIS PREVIEW
Opportunity intelligence at a glance
NHS Norfolk and Suffolk Integrated Care Board is seeking providers for two neighbourhood mental health crisis-alternative services: a partnership service offering physical access points and psychosocial support, and an outreach service focused on admission prevention and discharge support at home and in the community. Submissions are due by 12:00 noon on 27 November 2026 via Atamis.
Who this may suit
Potential fit for organisations able to deliver community-based mental health and psychosocial support services, peer and one-to-one support, group sessions, and/or home and community outreach.
Key points identified
Lot 1 service scopeNetwork of physical locations providing psychosocial wellbeing support, including peer support, one-to-one support, group sessions, outreach opportunities and proposed telephone or online options.Evidence: Opportunity description: "network of physical locations" and "peer support, one-to-one support, group sessions, outreach opportunities and digital options such as telephone support or online platforms where proposed."
Lot 2 service scopeIdentify admission-prevention and discharge-support opportunities early and work with the individual's mental healthcare provider to provide home and/or community-based support.Evidence: Opportunity description: "will identify admission prevention and discharge support opportunities at the earliest stage" and "provide home and/or community-based support to prevent admission and support discharge."
Submission routeResponses must be submitted through the Atamis e-Procurement Portal.Evidence: Both lot descriptions: "Responses must be submitted through the Atamis e-Procurement Portal" and provide the Atamis portal link.
93% approved-analysis confidence4 supplier criteria identified4 risks or unknowns
ProcuraAxis structures information found in published procurement records, checks the result for consistency and publishes only approved analysis. Confidence describes the completeness and consistency of the available source information; it is not a guarantee of eligibility or contract award.
NHS Norfolk and Suffolk Integrated Care Board is seeking providers for two neighbourhood mental health crisis-alternative services: a partnership service offering physical access points and psychosocial support, and an outreach service focused on admission prevention and discharge support at home and in the community. Submissions are due by 12:00 noon on 27 November 2026 via Atamis.
Who this may suit
Potential fit for organisations able to deliver community-based mental health and psychosocial support services, peer and one-to-one support, group sessions, and/or home and community outreach.
Key deliverables
Lot 1: neighbourhood mental health partnership service with physical locations and psychosocial support options.
Lot 2: outreach supporting admission prevention and discharge at home and in the community.
SUPPLIER REQUIREMENTS
4 criteria identified
Lot 1 service scope
98% confidence
Network of physical locations providing psychosocial wellbeing support, including peer support, one-to-one support, group sessions, outreach opportunities and proposed telephone or online options.
View supporting evidence
Opportunity description: "network of physical locations" and "peer support, one-to-one support, group sessions, outreach opportunities and digital options such as telephone support or online platforms where proposed."
Lot 2 service scope
98% confidence
Identify admission-prevention and discharge-support opportunities early and work with the individual's mental healthcare provider to provide home and/or community-based support.
View supporting evidence
Opportunity description: "will identify admission prevention and discharge support opportunities at the earliest stage" and "provide home and/or community-based support to prevent admission and support discharge."
Submission route
99% confidence
Responses must be submitted through the Atamis e-Procurement Portal.
View supporting evidence
Both lot descriptions: "Responses must be submitted through the Atamis e-Procurement Portal" and provide the Atamis portal link.
Supplier eligibility requirements
94% confidence
Unknown from the supplied notice content; further service requirements are stated to be in procurement documentation.
View supporting evidence
Both lot descriptions: "Further details of the services required are outlined within the procurement documentation."
COMMERCIAL AND DELIVERY
Contract intelligence
Commercial
Total stated maximum value
99% confidence
£21,500,000 GBP.
View supporting evidence
Process value_max: 21500000 GBP.
Lot 1 value
99% confidence
£13,500,000 GBP.
View supporting evidence
Lot 1 value_amount: 13500000 GBP.
Lot 2 value
99% confidence
£8,000,000 GBP.
View supporting evidence
Lot 2 value_amount: 8000000 GBP.
Contract term
98% confidence
Three years from 1 July 2027, with an option to extend for up to two years.
View supporting evidence
Both lot descriptions: "commence on 1st July 2027" and "continue for three (3) years with an option to extend for up to two (2) years."
Potential contract modifications
94% confidence
The authority may introduce additional similar and/or complementary services during the contract lifetime, subject to the stated regime.
View supporting evidence
Both lot descriptions: "The Authority may wish to introduce additional services during the lifetime of the contract" and such requirements may be "similar and or complementary."
Delivery
Delivery geography
97% confidence
Delivery locations are recorded only as UKH14, UKH15, UKH16 and UKH17; no locality names are supplied for delivery locations.
View supporting evidence
Location records labelled "Delivery location" list regions UKH14, UKH15, UKH16 and UKH17, with null localities.
Lot 1 delivery model
98% confidence
Physical locations, with support options including peer, one-to-one, group, outreach and proposed digital channels.
View supporting evidence
Opportunity description: "network of physical locations" and listed support types.
Lot 2 delivery model
98% confidence
Home and/or community-based support coordinated with the individual's mental healthcare provider.
View supporting evidence
Opportunity description: "work with the individual's mental healthcare provider" and "provide home and/or community-based support."
PROCEDURE
How to respond
Notice status
99% confidence
Open tender notice; source status is active.
View supporting evidence
Process fields: display_status "open", stage "tender", source_status "active".
Submission deadline
99% confidence
27 November 2026, 12:00 noon UTC.
View supporting evidence
Process and both lots list submission_deadline "2026-11-27T12:00:00Z"; lot text states "12:00 (noon) 27th November 2026."
Regime
99% confidence
Provider Selection Regime (PSR) contract notice, stated to be subject to the Health Care Services (Provider Selection Regime) Regulations 2023.
View supporting evidence
Both lot descriptions explicitly state: "This is a Provider Selection Regime (PSR) Contract Notice."
Procurement route metadata
97% confidence
The process metadata states "Open procedure", while the lot narratives describe a PSR competitive process.
View supporting evidence
Process procurement_method_details: "Open procedure"; both lot descriptions: "initiate a competitive process" and PSR notice wording.
RISKS AND UNKNOWNS
Points requiring attention
Procedure metadata inconsistency
97% confidence
The central process metadata labels the route "Open procedure", whereas the lot narratives identify a Provider Selection Regime contract notice and competitive process. The supplied evidence does not resolve the distinction.
View supporting evidence
Process field: "Open procedure"; both lot descriptions: "This is a Provider Selection Regime (PSR) Contract Notice" and "competitive process."
Detailed requirements not supplied
98% confidence
Detailed service requirements are referenced as being in procurement documentation, which is not included in the supplied documents.
View supporting evidence
Both lot descriptions: "Further details of the services required are outlined within the procurement documentation." Documents array is empty.
Contract expansion exposure
94% confidence
The successful bidder may be offered contract variations for additional similar or complementary services during the contract lifetime.
View supporting evidence
Both lot descriptions describe possible "Contract modifications" and a possible variation after award.
Delivery localities unclear
97% confidence
Delivery is represented by regional codes only; no delivery locality is supplied.
View supporting evidence
Delivery-location records have null locality values and regions UKH14, UKH15, UKH16 and UKH17.
ProcuraAxis analysis supplements, but does not replace, the original notice and tender documents. Always verify eligibility, deadlines and commercial terms with the issuing authority.
Continue in your ProcuraAxis workspaceFree account · Full approved analysis