AWARD OUTCOME
What happened
Surrey County Council has published a contract details notice for a Prevent and Protect customer relationship management tool for Surrey Fire and Rescue. The active contract is with verified supplier SOFTCAT PLC, starting on 12 December 2026 and ending on 11 December 2027.
Published outcomeOne active award and contract are recorded for SOFTCAT PLC under lot 1.
Market significanceThis is a below-threshold CRM software procurement supporting fire-safety, operational-audit and vulnerability-visit information management.
AWARDED SUPPLIERS AND LOTS
1 supplier record analysed
SOFTCAT PLC
99% confidenceAward 1 · Lots 1 · £81,893.24 excluding VAT; £98,271.89 including VAT GBP · Verified supplier; active award and contract
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Award 1 names SOFTCAT PLC as supplier. The supplied GB-COH identifier 02174990 was verified by company-number match. Contract 1, linked to award 1, gives the values.
LIFECYCLE
Award or contract stage
Notice type
99% confidenceContract details notice on Find a Tender (UK7)
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Process and contract document both identify the notice as a Contract details notice on Find a Tender.
Award status
99% confidenceActive
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Award 1 has status 'active'.
Contract status
99% confidenceActive; signed 14 October 2026
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Contract 1 has status 'active' and dateSigned of 2026-10-14.
Contract period
99% confidence12 December 2026 to 11 December 2027
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Contract 1 period startDate is 2026-12-12 and endDate is 2027-12-11.
VALUES
Published values explained
Contract value excluding VAT
99% confidence£81,893.24
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Contract 1 value.amount is 81893.24 GBP.
Contract value including VAT
99% confidence£98,271.89
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Contract 1 value.amountGross is 98271.89 GBP.
Value allocation
98% confidenceContract-level value linked to sole award 1
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Contract 1 is linked to award 1, which has one named supplier.
TIMELINE
Procurement timeline
Notice published
99% confidence14 October 2026
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Contract details notice datePublished is 2026-10-14T12:06:54+01:00.
Contract signed
99% confidence14 October 2026
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Contract 1 dateSigned is 2026-10-14T00:00:00+01:00.
Contract start
99% confidence12 December 2026
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Contract 1 period startDate is 2026-12-12.
Contract end
99% confidence11 December 2027
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Contract 1 period endDate is 2027-12-11T23:59:59Z.
SCOPE
What was awarded
Requirement
99% confidencePrevent and Protect customer relationship management tool
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Process title.
Business use
98% confidenceRecords safe and well visits, fire-safety audits, operational audits, and visits to vulnerable children and adults; supports risk and team-performance management.
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Process description.
Procurement category
99% confidenceGoods
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Award 1 mainProcurementCategory is 'goods'.
Classification
99% confidenceCPV 48445000 — Customer Relation Management software package
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Award item additional classification.
Delivery regions
97% confidenceUKJ25 and UKJ26
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Award item delivery addresses specify regions UKJ25 and UKJ26.
PROCEDURE
Procedure and competition
Procurement method detail
99% confidenceBelow threshold — unknown
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Tender procurementMethodDetails is 'Below threshold - unknown'.
Legal basis
99% confidenceProcurement Act 2023 (UKPGA 2023/54)
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Tender legalBasis identifies UKPGA 2023/54.
Lots
99% confidenceOne recorded lot (lot 1)
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Tender and award data each identify lot 1.
Competition information
99% confidenceUnknown
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Information not supplied in the published notice.
CONTRACT TERMS
Published contract terms
Term
99% confidence365 days, from 12 December 2026 to 11 December 2027
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Dates in Contract 1 period.
Above-threshold status
99% confidenceNo
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Contract 1 aboveThreshold is false.
Extension or renewal options
99% confidenceUnknown
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Information not supplied in the published notice.
COMMERCIAL VIEW
Commercial observations
Award structure
98% confidenceThe published data shows one supplier, one award and one linked contract, allowing the reported contract value to be associated with SOFTCAT PLC.
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Award 1 names only SOFTCAT PLC; Contract 1 links to award 1.
Technology requirement
97% confidenceThe requirement concerns CRM software for prevention, protection and operational information workflows in a fire and rescue context.
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Process title, description and CPV classification.
DATA QUALITY
Gaps and source limitations
Publication status
99% confidenceThe notice is a contract details notice and explicitly records an active contract with a signing date.
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UK7 document description; Contract 1 status and dateSigned.
Lot detail
99% confidenceLot 1 has no published title, description or separate value.
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Lot 1 fields are null; contract value is published only at contract level.
Competition and evaluation detail
99% confidenceInformation not supplied in the published notice.
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No bid count, award criteria, scores or evaluation narrative is present in the supplied data.
Pricing detail
99% confidenceNo pricing schedule or breakdown beyond total net and gross contract values is supplied.
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Contract value contains amount and amountGross only.
SOURCE DATA LIMITATIONS
Information not supplied in the published notice
- Information not supplied in the published notice: tender publication date, submission deadline, bid count, evaluation criteria, scoring and award rationale.
- Lot 1 has no published title, description or individual value.
- No extension, option or renewal terms are published.
- No pricing breakdown beyond the published net and gross contract totals is available.
MARKET THEMES
Relevant award themes
Surrey County CouncilSOFTCAT PLCPrevent and Protect CRMSurrey Fire and RescueCRM software contractFind a Tender
COMMON QUESTIONS
About this award
Who won the Prevent and Protect CRM contract?
SOFTCAT PLC, verified against Companies House number 02174990.
What is the contract value?
£81,893.24 excluding VAT and £98,271.89 including VAT.
When does the contract run?
From 12 December 2026 to 11 December 2027.
What does the CRM tool support?
It records safe and well visits, fire-safety and operational audits, and visits involving vulnerable children and adults.
ProcuraAxis award analysis supplements, but does not replace, the official award notice, contract data or procurement documents. “Awarded” does not by itself prove that a contract has been signed.