AWARD OUTCOME
What happened
South Gloucestershire Council has awarded Careium UK Limited a telecare support service contract covering alert/call response, assistance or reassurance for residents, and collection of individual contributions for payment to the Council.
Published outcomeThe published award names Careium UK Limited as the sole supplier for lot 1. The award is active, but the notice records a future signature date rather than evidence of a signed contract.
Market significanceThis is a below-threshold, direct light-touch services award with a published value of £200,000 excluding VAT (£220,000 including VAT) and a two-year planned contract period.
AWARDED SUPPLIERS AND LOTS
1 supplier record analysed
CAREIUM UK LIMITED
99% confidenceAward 1 · Lots 1 · £200,000 excluding VAT; £220,000 including VAT GBP · Verified supplier; named on active award
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The award names CAREIUM UK LIMITED as supplier. Supplier verification matches Companies House number 04133585 by company number.
LIFECYCLE
Award or contract stage
Published procurement status
98% confidenceComplete / awarded
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The process is marked complete and display status is awarded; the award record status is active.
Contract signature status
98% confidenceNot evidenced as signed
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A future signature date of 27 October 2026 is scheduled. No signed-contract field or completed signature milestone is supplied.
Planned contract period
98% confidence27 October 2026 to 26 October 2028
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Award contractPeriod startDate is 2026-10-27 and endDate is 2028-10-26.
VALUES
Published values explained
Award value excluding VAT
99% confidence£200,000
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Award value amount is 200000 GBP.
Award value including VAT
99% confidence£220,000
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Award value amountGross is 220000 GBP.
Value allocation
92% confidenceAward-level value; applies to the sole published supplier and lot 1
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One supplier and one related lot are listed on award 1; no separate lot value is published.
TIMELINE
Procurement timeline
Transparency notice published
98% confidence13 October 2026
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Release history records transparency notice 096516-2026 published on 2026-10-13.
Award date
99% confidence20 October 2026
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Award 1 date is 2026-10-20.
Contract award notice published
99% confidence20 October 2026
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Award notice 098836-2026 was published on 2026-10-20.
Scheduled signature date
98% confidence27 October 2026
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Award milestone futureSignatureDate is scheduled for 2026-10-27.
Planned end date
98% confidence26 October 2028
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Award contractPeriod endDate is 2028-10-26.
SCOPE
What was awarded
Service
99% confidenceTelecare support service including payment collection
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Process title and award title.
Operational scope
98% confidenceRespond to telecare alerts or calls, provide suitable assistance or reassurance, support independent living, and collect individual contributions for payment to the Council.
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Published process description.
Lot structure
99% confidenceOne published lot (lot 1)
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Tender and award records identify only lot 1.
Service classification
98% confidenceCPV 85300000 — Social work and related services
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Award item additional classification.
Delivery area
97% confidenceSouth Gloucestershire (UKK12)
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Award delivery address region is UKK12; the description refers to South Gloucestershire.
PROCEDURE
Procedure and competition
Procurement method
99% confidenceDirect
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Tender procurementMethod is direct.
Procedure detail
99% confidenceBelow threshold — without competition
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Tender procurementMethodDetails.
Regime
98% confidenceLight-touch services
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Tender specialRegime is lightTouch.
Competition information
98% confidenceNo competitive process is indicated; bidder numbers and evaluation details are not supplied.
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The published method is below threshold without competition; no bid or scoring data is present.
CONTRACT TERMS
Published contract terms
Planned term
98% confidenceTwo years, from 27 October 2026 to 26 October 2028
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Award contractPeriod dates.
Options
96% confidenceThe notice states that additional purchases may be included for service-specification and defined-population requirements, subject to internal governance.
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Award options description; hasOptions is true.
Extension terms
99% confidenceUnknown
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No extension duration or renewal mechanism is supplied.
COMMERCIAL VIEW
Commercial observations
Commercial model signal
97% confidenceThe service combines telecare response with collection of resident contributions and remittance to the Council.
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Published description requires collection of individuals' contributions accurately and promptly and appropriate payments to the Council.
Demand flexibility
96% confidenceThe Council states it may include additional purchases to meet service-specification and defined-population requirements, subject to internal governance.
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Published options description.
Market-access observation
97% confidenceThe award was made directly below threshold without competition, so the notice does not provide comparative supplier, pricing, or evaluation evidence.
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Published procurement method and absence of bid/evaluation data.
DATA QUALITY
Gaps and source limitations
Contract conclusion evidence
99% confidenceThe record supports an active award and planned contract dates, not a confirmed signed contract.
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Signature is recorded as a scheduled future milestone on 27 October 2026.
Lot detail
99% confidenceLot 1 has no published title, description, or separate value.
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Lot record contains no title, description, or value amount.
Competition and evaluation data
99% confidenceInformation not supplied in the published notice.
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No bidder count, tender submissions, scoring, evaluation rationale, or pricing breakdown is provided.
Supplier identity quality
99% confidenceSupplier identity is verified against Companies House by company number.
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Verified company name CAREIUM UK LIMITED and company number 04133585 are supplied.
SOURCE DATA LIMITATIONS
Information not supplied in the published notice
- The published record does not evidence a signed or concluded contract; it shows a scheduled future signature date.
- No separate title, description, or value is published for lot 1.
- Bidder numbers, evaluation criteria, scores, award rationale, pricing breakdowns, and savings information are not supplied.
- No extension duration or detailed renewal mechanism is published.
MARKET THEMES
Relevant award themes
Careium UK LimitedSouth Gloucestershire Counciltelecare support servicepayment collectiontelecare contract awarddirect award
COMMON QUESTIONS
About this award
Who won the South Gloucestershire telecare support award?
CAREIUM UK LIMITED, verified against Companies House number 04133585, is the sole published supplier.
What is the published value of the award?
The award value is £200,000 excluding VAT and £220,000 including VAT.
Is the contract confirmed as signed?
No. The notice records a scheduled signature date of 27 October 2026, but does not provide evidence that the contract has been signed.
When is the planned contract end date?
The published planned end date is 26 October 2028.
ProcuraAxis award analysis supplements, but does not replace, the official award notice, contract data or procurement documents. “Awarded” does not by itself prove that a contract has been signed.