✓Tender information last checkedLast checked 12 Oct 2026, 18:51.
Opportunity overview
Peabody is seeking to appoint a customer research partner through the Government Commercial Dynamic Purchasing System (DPS) RM6216 – Research and Insights to deliver customer feedback and perception research services.
The successful provider will be responsible for delivering Peabody's annual Tenant Satisfaction Measures (TSM) Overall Customer Satisfaction Survey and a programme of monthly transactional surveys across key service areas. The TSM survey is a regulatory requirement and must be conducted in accordance with the methodology and requirements prescribed by the Regulator of Social Housing.
For more information about this opportunity, please visit the eSourcing portal at:
https://www.delta-esourcing.com/tenders/UK-UK-London:-Research-and-development-services-and-related-consultancy-services./RHV7H655NU
To respond to this opportunity, please click here:
https://www.delta-esourcing.com/respond/RHV7H655NU
Classification
CPV73000000 — Research and development services and related consultancy services
CPV73100000 — Research and experimental development services
Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.
Peabody is seeking to appoint a customer research partner through the Government Commercial Dynamic Purchasing System (DPS) RM6216 – Research and Insights to deliver customer feedback and perception research services.
Submission terms
Electronic Submission Policy
allowed
Languages
en
Tender Period
Ends
9 Nov 2026, 23:59
Enquiry period
Ends
28 Oct 2026, 23:59
Expected award period
Ends
16 Dec 2026, 23:59
Lots and requirements
Entry 1
Id
1
Status
active
Has Renewal
Yes
Value
Including VAT
2,100,000
Amount
1,750,000
Currency
GBP
Award criteria
Criteria
Criterion 1
Type
quality
Name
Quality
Numbers
Entry 1
Number
50
Weight
percentageExact
Criterion 2
Type
quality
Name
Presentations
Numbers
Entry 1
Number
10
Weight
percentageExact
Criterion 3
Type
quality
Name
Social Value
Numbers
Entry 1
Number
10
Weight
percentageExact
Criterion 4
Type
price
Name
Price
Numbers
Entry 1
Number
30
Weight
percentageExact
Contract period
Starts
1 Apr 2027, 00:00
Ends
1 Apr 2030, 00:59
Max Extent Date
31 Mar 2032, 23:59
Renewal
Description
2 x 12 month extension option
Items and delivery
Item 1
Id
1
Related Lot
1
Additional Classifications
Entry 1
Scheme
CPV
Id
73000000
Description
Research and development services and related consultancy services
Buyer location · London · UKI44 · SE1 7JB · United Kingdom
Delivery location · UK · United Kingdom
Notice and amendment history
1 published notice version reviewed by ProcuraAxis.
1 VERSION
1
096300-2026Tender notice on Find a Tender ·
PROCURAAXIS ANALYSIS
ProcuraAxis Analysis
Our approved analysis of the opportunity appears below the official tender information.
ANALYSIS PREVIEW
Opportunity intelligence at a glance
Peabody Trust is seeking a customer research partner via the Government Commercial DPS RM6216 – Research and Insights. The provider will deliver the annual Tenant Satisfaction Measures Overall Customer Satisfaction Survey and monthly transactional surveys across key service areas.
Who this may suit
Relevant for research, customer-insight and survey providers able to deliver regulatory-methodology-compliant tenant satisfaction research and ongoing transactional surveys.
Key points identified
Research capabilityDeliver customer feedback and perception research services.Evidence: Description: “deliver customer feedback and perception research services.”
TSM methodology complianceThe TSM survey must follow the methodology and requirements prescribed by the Regulator of Social Housing.Evidence: Description: “must be conducted in accordance with the methodology and requirements prescribed by the Regulator of Social Housing.”
Monthly survey programmeDeliver monthly transactional surveys across key service areas.Evidence: Description: “a programme of monthly transactional surveys across key service areas.”
96% approved-analysis confidence7 supplier criteria identified3 risks or unknowns
ProcuraAxis structures information found in published procurement records, checks the result for consistency and publishes only approved analysis. Confidence describes the completeness and consistency of the available source information; it is not a guarantee of eligibility or contract award.
Peabody Trust is seeking a customer research partner via the Government Commercial DPS RM6216 – Research and Insights. The provider will deliver the annual Tenant Satisfaction Measures Overall Customer Satisfaction Survey and monthly transactional surveys across key service areas.
Who this may suit
Relevant for research, customer-insight and survey providers able to deliver regulatory-methodology-compliant tenant satisfaction research and ongoing transactional surveys.
The source simultaneously identifies the procurement method as “open” and the procedure details as “Competitive flexible procedure”. The applicable procedure should be confirmed in the tender documents or eSourcing portal.
The notice says appointment is through DPS RM6216, but the supplied extract does not state whether suppliers must already be appointed to the DPS or how eligibility will be assessed.
View supporting evidence
Description names DPS RM6216; no detailed supplier eligibility or DPS participation conditions are supplied.
Commercial terms
99% confidence
Pricing structure, payment terms, contract term and commencement date are unknown from the supplied data.
View supporting evidence
No pricing or payment terms are supplied; contract_start_at and contract_end_at are null.
ProcuraAxis analysis supplements, but does not replace, the original notice and tender documents. Always verify eligibility, deadlines and commercial terms with the issuing authority.
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