✓Tender information last checkedLast checked 12 Oct 2026, 13:37.
Opportunity overview
Leicester City Council (LCC) is seeking to commission a Parent Chat service to enhance the parenting support available to Leicester-based parents and carers of children and young people aged 0 to 19 years, or up to 25 years for those with SEND. The service forms part of the Council’s Family Hubs and Start for Life programme and is intended to provide a digital parenting support offer for families across the city. The proposed contract is expected to commence on 14th January 2027 and run until 13th January 2029. The Parent Chat service will provide access to information, advice and guidance on parenting topics including behaviour management, routines, infant feeding, school issues, developmental stages, relationships, becoming a parent, and speech and communication. The service will also provide access to 1:1 support from trained workers through channels such as telephone, text, email or webchat, offering advice, signposting and support to help families access appropriate local and national services. The provider will be expected to work with Leicester City Council and partners to promote the service through a Leicester-focused digital marketing approach and ensure the service is accessible to all parents and carers, taking account of language needs, literacy levels and accessibility requirements. The service must also provide data insights and reporting, maintain appropriate safeguarding arrangements, and ensure the security and confidentiality of service-user information.
Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.
Leicester City Council (LCC) is seeking to commission a Parent Chat service to enhance the parenting support available to Leicester-based parents and carers of children and young people aged 0 to 19 years, or up to 25 years for those with SEND. The service forms part of the Council’s Family Hubs and Start for Life programme and is intended to provide a digital parenting support offer for families across the city. The proposed contract is expected to commence on 14th January 2027 and run until 13th January 2029.
The Parent Chat service will provide access to information, advice and guidance on parenting topics including behaviour management, routines, infant feeding, school issues, developmental stages, relationships, becoming a parent, and speech and communication. The service will also provide access to 1:1 support from trained workers through channels such as telephone, text, email or webchat, offering advice, signposting and support to help families access appropriate local and national services.
The provider will be expected to work with Leicester City Council and partners to promote the service through a Leicester-focused digital marketing approach and ensure the service is accessible to all parents and carers, taking account of language needs, literacy levels and accessibility requirements. The service must also provide data insights and reporting, maintain appropriate safeguarding arrangements, and ensure the security and confidentiality of service-user information.
1 published notice version reviewed by ProcuraAxis.
1 VERSION
1
096017-2026Tender notice on Find a Tender ·
PROCURAAXIS ANALYSIS
ProcuraAxis Analysis
Our approved analysis of the opportunity appears below the official tender information.
ANALYSIS PREVIEW
Opportunity intelligence at a glance
Leicester City Council is seeking a provider for a digital Parent Chat service supporting Leicester parents and carers of children and young people aged 0–19, or up to 25 for those with SEND. The service includes parenting information, advice and guidance; 1:1 support through channels such as phone, text, email or webchat; local signposting; Leicester-focused promotion; accessible delivery; safeguarding; data reporting; and secure handling of service-user information.
Who this may suit
Potential fit for providers of digital family, parenting, advice, counselling, safeguarding and support-navigation services with accessible multi-channel delivery capability.
Key points identified
Service scopeDeliver a digital Parent Chat parenting-support service for Leicester families.Evidence: Description: "provide a digital parenting support offer for families across the city."
Target usersParents and carers of children and young people aged 0–19, or up to 25 for those with SEND.Evidence: Description explicitly defines the supported age ranges and SEND extension.
Support channelsProvide 1:1 support from trained workers through channels such as telephone, text, email or webchat.Evidence: Description: "1:1 support from trained workers through channels such as telephone, text, email or webchat".
94% approved-analysis confidence7 supplier criteria identified3 risks or unknowns
ProcuraAxis structures information found in published procurement records, checks the result for consistency and publishes only approved analysis. Confidence describes the completeness and consistency of the available source information; it is not a guarantee of eligibility or contract award.
Leicester City Council is seeking a provider for a digital Parent Chat service supporting Leicester parents and carers of children and young people aged 0–19, or up to 25 for those with SEND. The service includes parenting information, advice and guidance; 1:1 support through channels such as phone, text, email or webchat; local signposting; Leicester-focused promotion; accessible delivery; safeguarding; data reporting; and secure handling of service-user information.
Who this may suit
Potential fit for providers of digital family, parenting, advice, counselling, safeguarding and support-navigation services with accessible multi-channel delivery capability.
Key deliverables
Digital parenting information, advice and guidance
1:1 support from trained workers via telephone, text, email or webchat
Advice and signposting to relevant local and national services
Leicester-focused digital marketing and promotion
Accessible service accommodating language, literacy and accessibility needs
Data insights and reporting
Safeguarding arrangements and secure, confidential information handling
SUPPLIER REQUIREMENTS
7 criteria identified
Service scope
98% confidence
Deliver a digital Parent Chat parenting-support service for Leicester families.
View supporting evidence
Description: "provide a digital parenting support offer for families across the city."
Target users
99% confidence
Parents and carers of children and young people aged 0–19, or up to 25 for those with SEND.
View supporting evidence
Description explicitly defines the supported age ranges and SEND extension.
Support channels
98% confidence
Provide 1:1 support from trained workers through channels such as telephone, text, email or webchat.
View supporting evidence
Description: "1:1 support from trained workers through channels such as telephone, text, email or webchat".
Accessibility
98% confidence
Ensure the service is accessible, accounting for language needs, literacy levels and accessibility requirements.
View supporting evidence
Description explicitly states these accessibility expectations.
Safeguarding and information security
99% confidence
Maintain appropriate safeguarding arrangements and the security and confidentiality of service-user information.
View supporting evidence
Description explicitly requires safeguarding and secure, confidential handling of service-user information.
Reporting
98% confidence
Provide data insights and reporting.
View supporting evidence
Description: "The service must also provide data insights and reporting".
Supplier eligibility criteria
95% confidence
Unknown from the supplied notice data; tender documents are listed but their contents are not supplied.
View supporting evidence
No explicit eligibility, financial standing, insurance, organisation-size or certification criteria are stated in the supplied opportunity fields.
COMMERCIAL AND DELIVERY
Contract intelligence
Commercial
Estimated/value maximum
97% confidence
£124,000.
View supporting evidence
Process value_max is 124000 GBP; Lot 1 value_amount is 124000 GBP.
Contract term
94% confidence
Expected to run from 14 January 2027 to 13 January 2029.
View supporting evidence
Description: "expected to commence on 14th January 2027 and run until 13th January 2029."
TUPE
91% confidence
Unknown; two documents are titled "Tupe Part 1" and "Tupe Part 2", but their contents are not supplied.
View supporting evidence
Listed bidding documents include "Tupe Part 1" and "Tupe Part 2" only.
Delivery
Delivery area
96% confidence
Leicester, United Kingdom (UKF21).
View supporting evidence
Delivery location is recorded as region UKF21, United Kingdom; the description refers to Leicester-based parents and carers and families across the city.
Marketing
98% confidence
Work with the Council and partners on a Leicester-focused digital marketing approach.
View supporting evidence
Description explicitly requires a "Leicester-focused digital marketing approach".
PROCEDURE
How to respond
Status
99% confidence
Open tender.
View supporting evidence
Process display_status is "open" and source_status is "active".
Procedure
99% confidence
Below-threshold open competition.
View supporting evidence
Process procurement_method_details is "Below threshold - open competition".
Submission deadline
99% confidence
9 November 2026 at 12:00 UTC.
View supporting evidence
Process and Lot 1 submission_deadline: 2026-11-09T12:00:00+00:00.
Lots
98% confidence
One active lot (Lot 1); no lot title or description is supplied.
View supporting evidence
One lot is listed with lot_id "1", active status, and null title and description.
RISKS AND UNKNOWNS
Points requiring attention
Tender-document dependency
98% confidence
Detailed response, participation, service-level, contractual and TUPE information may be contained in listed documents, but their contents are not supplied here.
View supporting evidence
The document list includes Tender Instructions, Tender Response Document, TCs of Participation, Detailed Requirements, Service Levels and KPIs, Service Agreement, and two TUPE documents.
Lot detail limitation
99% confidence
Lot 1 is active but has no supplied title or description, so no more specific lot scope can be attributed.
View supporting evidence
Lot 1 title and description are null.
Contract dates source difference
98% confidence
The stated expected contract dates appear in the description, while structured contract_start_at and contract_end_at fields are null.
View supporting evidence
Description provides 14 January 2027 to 13 January 2029; structured contract date fields are null.
ProcuraAxis analysis supplements, but does not replace, the original notice and tender documents. Always verify eligibility, deadlines and commercial terms with the issuing authority.
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