✓Tender information last checkedLast checked 8 Oct 2026, 14:06.
Opportunity overview
This is a Preliminary Market Engagement Exercise - this is not a tendering opportunity or a call for competition.
This is to inform the market of the requirement and gather information and feedback from the market via a Supplier Questionnaire in advance of publishing a future tender.
The Office of the Traffic Commissioner (OTC) requires an independent time and motion study to establish a robust evidence base for the time, effort and resources required to deliver its principal casework, licensing, tribunal, compliance, finance, correspondence and support processes.
The study will identify the end-to-end elapsed time, active handling time, waiting time, rework, hand-offs and variation associated with agreed process families. It will distinguish productive activity from unavoidable delay and system or process constraints, analyse why variation occurs, and interpret the findings against actual and forecast workload. The resulting evidence must enable OTC to calculate the capacity and full-time equivalent resource required to deliver each process and the overall workload at agreed service levels.
The study is not an assessment of individual employee performance. Results must be reported at process, role or team level and interpreted in the context of case complexity, statutory requirements, quality controls, reasonable adjustments, system performance and dependencies on other organisations.
Please note this is a draft outline of the requirement and will be subject to amendment prior to any potential procurement exercise.
The responses to the market engagment will help determine the value and length of the contract.
Classification
CPV73210000 — Research consultancy services
Lots
Lot 1Value not stated
Documents and notices
Preliminary market engagement notice on Find a TenderOpen source ↗
Published notice details
Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.
The purpose of this market engagement is to inform suppliers of the upcoming requirement and to gather information and feedback via a Request for Information (RFI), ahead of publishing a future tender.
Following the responses received to the RFI, DVSA intends to finalise the tender documentation and publish the tender via the Central Digital Platform.
Please read the Specification and Supplier Questionnaire sections within the Market Engagement RFI, available through the Department for Transport’s (DfT) Jaggaer eSourcing Portal.
Instructions for Suppliers:
• Respond to the questions in the Supplier Questionnaire section and submit your responses via DfT’s eSourcing Portal (Jaggaer) by 11:00hrs on 29th October 2026. This will appear as a Pre-Qualification Questionnaire (PQQ).
• Search for the opportunity ‘Time and Motion Study’
• If you have any questions, please raise them via the portal by 11:00hrs on 16 October 2026.
Accessing the Portal:
• DfT’s Sourcing Portal: https://dft.app.jaggaer.com
• For technical issues with registration, contact Jaggaer’s helpdesk:
• Phone: 0800 069 8630
• Email: help_uk@jaggaer.com
Note: You will need a DUNS number (Dun & Bradstreet) to register.
If you do not know your number, you can search for it here:
https://www.dnb.co.uk/duns-number/lookup.html
If a DUNS number is not found, please follow the guidance provided on how to acquire one.
Due
29 Oct 2026, 23:59
Status
scheduled
Documents
Entry 1
Id
095178-2026
Document Type
marketEngagementNotice
Notice Type
UK2
Description
Preliminary market engagement notice on Find a Tender
1 published notice version reviewed by ProcuraAxis.
1 VERSION
1
095178-2026Preliminary market engagement notice on Find a Tender ·
PROCURAAXIS ANALYSIS
ProcuraAxis Analysis
Our approved analysis of the opportunity appears below the official tender information.
ANALYSIS PREVIEW
Opportunity intelligence at a glance
Early-stage preliminary market engagement for an independent time and motion study for the Office of the Traffic Commissioner. It is not a live tender or call for competition. Supplier questionnaire feedback will inform a possible future procurement, including contract value and duration.
Who this may suit
Potential fit for research, operational improvement and process-analysis consultancies able to measure end-to-end workflows, workload, capacity and FTE requirements in a public-sector setting.
Key points identified
Study independenceSupplier must provide an independent time and motion study.Evidence: "OTC requires an independent time and motion study"
Process measurementAssess end-to-end elapsed time, active handling time, waiting time, rework, hand-offs and variation for agreed process families.Evidence: "The study will identify the end-to-end elapsed time, active handling time, waiting time, rework, hand-offs and variation associated with agreed process families."
Capacity modellingEvidence must support calculation of capacity and FTE resource needed for each process and the overall workload at agreed service levels.Evidence: "The resulting evidence must enable OTC to calculate the capacity and full-time equivalent resource required"
96% approved-analysis confidence5 supplier criteria identified4 risks or unknowns
ProcuraAxis structures information found in published procurement records, checks the result for consistency and publishes only approved analysis. Confidence describes the completeness and consistency of the available source information; it is not a guarantee of eligibility or contract award.
Early-stage preliminary market engagement for an independent time and motion study for the Office of the Traffic Commissioner. It is not a live tender or call for competition. Supplier questionnaire feedback will inform a possible future procurement, including contract value and duration.
Who this may suit
Potential fit for research, operational improvement and process-analysis consultancies able to measure end-to-end workflows, workload, capacity and FTE requirements in a public-sector setting.
Key deliverables
Independent time and motion study across principal OTC process families
Analysis of elapsed time, active handling time, waiting time, rework, hand-offs and process variation
Workload and capacity analysis, including FTE resource requirements at agreed service levels
Reporting at process, role or team level rather than individual employee performance
SUPPLIER REQUIREMENTS
5 criteria identified
Study independence
98% confidence
Supplier must provide an independent time and motion study.
View supporting evidence
"OTC requires an independent time and motion study"
Process measurement
98% confidence
Assess end-to-end elapsed time, active handling time, waiting time, rework, hand-offs and variation for agreed process families.
View supporting evidence
"The study will identify the end-to-end elapsed time, active handling time, waiting time, rework, hand-offs and variation associated with agreed process families."
Capacity modelling
98% confidence
Evidence must support calculation of capacity and FTE resource needed for each process and the overall workload at agreed service levels.
View supporting evidence
"The resulting evidence must enable OTC to calculate the capacity and full-time equivalent resource required"
Reporting approach
99% confidence
Report findings at process, role or team level; do not assess individual employee performance.
View supporting evidence
"The study is not an assessment of individual employee performance. Results must be reported at process, role or team level"
Supplier eligibility criteria
98% confidence
Unknown; no eligibility, financial standing, insurance, location or company-size requirements are stated.
View supporting evidence
The notice describes preliminary market engagement only and contains no supplier selection criteria.
COMMERCIAL AND DELIVERY
Contract intelligence
Commercial
Contract value
98% confidence
Unknown; market-engagement responses will help determine it.
View supporting evidence
"The responses to the market engagment will help determine the value and length of the contract."
Contract duration
98% confidence
Unknown; market-engagement responses will help determine it.
View supporting evidence
"The responses to the market engagment will help determine the value and length of the contract."
Currency
99% confidence
Unknown.
View supporting evidence
No contract value or currency is provided.
Delivery
Delivery geography
90% confidence
United Kingdom.
View supporting evidence
Delivery location is recorded as region "UK", country "United Kingdom".
Buyer location
90% confidence
Bristol, United Kingdom.
View supporting evidence
Buyer location is recorded as Bristol, BS5 0DA.
Delivery timetable
99% confidence
Unknown.
View supporting evidence
No contract start or end date is stated.
PROCEDURE
How to respond
Procurement stage
99% confidence
Planning / preliminary market engagement.
View supporting evidence
Notice type: "Preliminary market engagement notice on Find a Tender"; stage: "planning".
Opportunity status
99% confidence
Upcoming early-stage engagement; this is not a tendering opportunity or call for competition.
View supporting evidence
"This is a Preliminary Market Engagement Exercise - this is not a tendering opportunity or a call for competition."
Engagement method
98% confidence
Supplier Questionnaire.
View supporting evidence
"gather information and feedback from the market via a Supplier Questionnaire"
Future tender
98% confidence
A future tender may be published after engagement; scope may change before any procurement exercise.
View supporting evidence
"in advance of publishing a future tender" and "draft outline ... subject to amendment prior to any potential procurement exercise."
Submission deadline
99% confidence
Unknown.
View supporting evidence
No submission deadline is provided.
RISKS AND UNKNOWNS
Points requiring attention
Scope volatility
98% confidence
The published requirement is a draft and may be amended before any future procurement.
View supporting evidence
"this is a draft outline of the requirement and will be subject to amendment"
No live competition
99% confidence
This is market engagement only; no tender or call for competition is currently open.
View supporting evidence
"this is not a tendering opportunity or a call for competition."
Commercial uncertainty
98% confidence
Future contract value and duration are not set and will be informed by market responses.
View supporting evidence
"responses ... will help determine the value and length of the contract."
Submission uncertainty
96% confidence
Questionnaire process, response deadline and future tender timetable are not stated.
View supporting evidence
The notice mentions a Supplier Questionnaire but provides no deadline or submission instructions in the supplied data.
ProcuraAxis analysis supplements, but does not replace, the original notice and tender documents. Always verify eligibility, deadlines and commercial terms with the issuing authority.
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