✓Tender information last checkedLast checked 8 Oct 2026, 13:32.
Opportunity overview
RBWM are looking to award a new contract in which the contractor shall deliver comprehensive maintenance, support, and repair services for the RBWM Bus Real-Time Passenger Information (RTPI) system. This obligation encompasses all associated hardware, software, communications infrastructure, and data feeds necessary to ensure the continuous delivery of accurate, real-time arrival and departure information across the Borough's passenger transport network. In addition to this, they shall provide a detailed plan of how they will undertake a condition survey in order to ascertain which hardware needs urgent replacement. RBWM will also require new hardware to be installed at entirely new locations and the contractor will show they are ready and able to implement these in a timely manner.
Classification
CPV30231300 — Display screens
CPV48813100 — Electronic bulletin boards
CPV48813200 — Real-time passenger information system
CPV50312600 — Maintenance and repair of information technology equipment
CPV72000000 — IT services: consulting, software development, Internet and support
Lots
Lot 1Value not stated
Documents and notices
Preliminary market engagement notice on Find a TenderOpen source ↗
Published notice details
Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.
Maintenance and repair of information technology equipment
Entry 5
Scheme
CPV
Id
72000000
Description
IT services: consulting, software development, Internet and support
Delivery locations
Entry 1
Region
UKJ11
Country
GB
Country Name
United Kingdom
Planning and budget
Milestones
Entry 1
Id
engagement
Type
engagement
Description
RBWM is considering a longer-term contract arrangement, currently anticipated to be up to ten years, subject to procurement approval. Suppliers with experience of delivering Real Time Passenger Information (RTPI) services are encouraged to express their interest.
The proposed contract duration is a five year initial term with a following five year extension provision.
The estimated value of this contract is £800,000
This notice is intended to inform the market of RBWM's future requirements and to identify suppliers with the specialist expertise, experience and capacity necessary to deliver this service.
To express interest to participate in this opportunity please send an email to the below
address by 22nd October 2026.
procurement@rbwm.gov.uk
Please ensure to add the below into the subject title and clearly identify your organisation and appropriate contact in the email.
RBWM Real Time Passenger Information (RTPI) - Market Engagement
Due
23 Oct 2026, 00:59
Status
scheduled
Documents
Entry 1
Id
095143-2026
Document Type
marketEngagementNotice
Notice Type
UK2
Description
Preliminary market engagement notice on Find a Tender
1 published notice version reviewed by ProcuraAxis.
1 VERSION
1
095143-2026Preliminary market engagement notice on Find a Tender ·
PROCURAAXIS ANALYSIS
ProcuraAxis Analysis
Our approved analysis of the opportunity appears below the official tender information.
ANALYSIS PREVIEW
Opportunity intelligence at a glance
Early-stage market engagement for a planned Royal Borough of Windsor & Maidenhead contract to maintain, support and repair its bus real-time passenger information system. The expected scope includes RTPI hardware, software, communications infrastructure and data feeds; a condition-survey plan; urgent hardware replacements; and installation of new hardware locations.
Who this may suit
Potential fit for suppliers providing passenger-information systems, intelligent transport systems, digital display hardware, communications/data-feed support and IT equipment maintenance. Bidding is not stated as open.
Key points identified
RTPI system support scopeProvide comprehensive maintenance, support and repair services covering associated hardware, software, communications infrastructure and data feeds.Evidence: "deliver comprehensive maintenance, support, and repair services ... encompasses all associated hardware, software, communications infrastructure, and data feeds"
Condition surveyProvide a detailed plan for a condition survey to identify hardware needing urgent replacement.Evidence: "provide a detailed plan of how they will undertake a condition survey in order to ascertain which hardware needs urgent replacement"
New hardware installation capabilityDemonstrate readiness and ability to install new hardware at entirely new locations in a timely manner.Evidence: "new hardware to be installed at entirely new locations and the contractor will show they are ready and able to implement these in a timely manner"
94% approved-analysis confidence4 supplier criteria identified3 risks or unknowns
ProcuraAxis structures information found in published procurement records, checks the result for consistency and publishes only approved analysis. Confidence describes the completeness and consistency of the available source information; it is not a guarantee of eligibility or contract award.
Early-stage market engagement for a planned Royal Borough of Windsor & Maidenhead contract to maintain, support and repair its bus real-time passenger information system. The expected scope includes RTPI hardware, software, communications infrastructure and data feeds; a condition-survey plan; urgent hardware replacements; and installation of new hardware locations.
Who this may suit
Potential fit for suppliers providing passenger-information systems, intelligent transport systems, digital display hardware, communications/data-feed support and IT equipment maintenance. Bidding is not stated as open.
Key deliverables
Maintenance, support and repair for the bus RTPI system
Support for associated hardware, software, communications infrastructure and data feeds
Condition-survey plan to identify hardware requiring urgent replacement
Replacement of urgent hardware
Installation of new hardware at new locations in a timely manner
SUPPLIER REQUIREMENTS
4 criteria identified
RTPI system support scope
98% confidence
Provide comprehensive maintenance, support and repair services covering associated hardware, software, communications infrastructure and data feeds.
View supporting evidence
"deliver comprehensive maintenance, support, and repair services ... encompasses all associated hardware, software, communications infrastructure, and data feeds"
Condition survey
98% confidence
Provide a detailed plan for a condition survey to identify hardware needing urgent replacement.
View supporting evidence
"provide a detailed plan of how they will undertake a condition survey in order to ascertain which hardware needs urgent replacement"
New hardware installation capability
97% confidence
Demonstrate readiness and ability to install new hardware at entirely new locations in a timely manner.
View supporting evidence
"new hardware to be installed at entirely new locations and the contractor will show they are ready and able to implement these in a timely manner"
Supplier eligibility requirements
99% confidence
Unknown at market-engagement stage.
View supporting evidence
No eligibility, financial standing, insurance, company-size or exclusion requirements are stated.
COMMERCIAL AND DELIVERY
Contract intelligence
Commercial
Indicative maximum value
90% confidence
Up to £800,000; whether this is a fixed budget, estimate, or total contract value is unknown.
View supporting evidence
Process value_max: 800000 GBP.
Pricing and payment terms
99% confidence
Unknown.
View supporting evidence
No pricing model, payment terms or contract term is stated.
Delivery
Delivery area
89% confidence
UKJ11, United Kingdom; the notice describes the Borough's passenger transport network.
View supporting evidence
Delivery location region: UKJ11; description refers to "across the Borough's passenger transport network".
Delivery timetable
99% confidence
Unknown.
View supporting evidence
No contract start, end date or implementation timetable is stated.
PROCEDURE
How to respond
Opportunity status
99% confidence
Upcoming early-stage/planned procurement; preliminary market engagement, not a confirmed open competition.
View supporting evidence
Display status: upcoming; stage/source status: planning; notice type: "Preliminary market engagement notice on Find a Tender".
Procurement route
99% confidence
Unknown.
View supporting evidence
Procurement method and procurement method details are null.
Submission deadline
99% confidence
Unknown.
View supporting evidence
Submission deadline is null.
Notice publication date
99% confidence
8 October 2026.
View supporting evidence
Published at: 2026-10-08T12:04:13+01:00.
RISKS AND UNKNOWNS
Points requiring attention
Early-stage scope uncertainty
99% confidence
Final scope, contract structure, timetable, commercial terms, procurement route and submission requirements have not been stated.
View supporting evidence
The notice is a preliminary market engagement notice with planning status; relevant fields are null or absent.
Hardware replacement volume uncertainty
96% confidence
The quantity, condition and locations of hardware requiring replacement are unknown pending the proposed condition survey.
View supporting evidence
The buyer requires a survey to ascertain which hardware needs urgent replacement and refers to new locations without quantities.
Integration and service-continuity risk
95% confidence
The supplier may need to support multiple interdependent elements, including hardware, software, communications infrastructure and data feeds, to maintain continuous accurate information.
View supporting evidence
Scope requires all these components to ensure "continuous delivery of accurate, real-time arrival and departure information".
ProcuraAxis analysis supplements, but does not replace, the original notice and tender documents. Always verify eligibility, deadlines and commercial terms with the issuing authority.
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