✓Tender information last checkedLast checked 8 Oct 2026, 08:08.
Opportunity overview
A digital and fintech insight agency is required to help NS&I monitor the external competitor landscape, particularly focusing on fintechs, technology, open banking developments and digital innovations. NS&I require a supplier that has expansive knowledge of the digital and fintech sector with comprehensive market coverage across challenger and incumbent banks. The supplier should be able to provide monitoring over an extensive list of competitors within the UK and around the world. Knowledge and learnings from other sectors (e.g. retailers, utility providers etc.) would be advantageous.
Brief summary of requirements:
• Provide NS&I with detailed insights on end to end customer user journeys and benchmark NS&I against best in class experiences.
• Deliver deep dive presentations when required.
• Provide a secure online platform containing a comprehensive library of insights.
• Through the use of research credits, provide a review of NS&I’s projects.
• Provide regular news alerts on the latest digital and innovation developments within financial services.
The tender documents, including the full specification, terms and conditions and invitation to tender document can be accessed at: https://app.panacea-software.com/nsandi/Login.aspx
Bidders should refer to the Instructions to Bidders document, which provides detailed instructions on the procurement process.
Tender responses must be submitted before the deadline, via the Panacea electronic procurement portal: https://app.panacea-software.com/nsandi/Login.aspx
Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.
Technical ability is covered under PSQ question 15 for which detail requirement is provided in PSQ document.
Technical ability covers case studies of relevant experience and contract examples.
Suitability
Sme
Yes
Contract period
Starts
8 Dec 2026, 00:00
Ends
7 Dec 2027, 23:59
Max Extent Date
7 Dec 2029, 23:59
Renewal
Description
Two optional 12 month extension periods are available.
Options
Description
NS&I may require additional ad-hoc research/deep dives on particular projects and topics e.g. fintechs, horizon scanning, and benchmarking which could occur during the contractual period. These requirements will typically be charged under the research credits charging approach.
Buyer location · London · UKI44 · SE1 9HA · United Kingdom
Notice and amendment history
1 published notice version reviewed by ProcuraAxis.
1 VERSION
1
094926-2026Tender notice on Find a Tender ·
PROCURAAXIS ANALYSIS
ProcuraAxis Analysis
Our approved analysis of the opportunity appears below the official tender information.
ANALYSIS PREVIEW
Opportunity intelligence at a glance
NS&I is seeking a digital and fintech insight agency to monitor competitor, open-banking and digital-innovation developments. The service includes customer-journey benchmarking, deep-dive presentations, a secure online insight library, project reviews using research credits, and regular financial-services news alerts. This is an open tender and bids must be submitted through the Panacea portal by 2 November 2026 at 12:00 UTC.
Who this may suit
Suitable for market-intelligence, fintech research and customer-experience benchmarking providers with broad UK and international banking-sector coverage and the ability to operate a secure online insights platform.
Key points identified
Sector knowledgeExpansive knowledge of the digital and fintech sector, including challenger and incumbent banks.Evidence: “The supplier should be able to provide monitoring over an extensive list of competitors within the UK and around the world” and must have “expansive knowledge of the digital and fintech sector with comprehensive market coverage across challenger and incumbent banks.”
Competitor monitoringMonitor an extensive list of competitors in the UK and internationally, focused on fintech, technology, open banking and digital innovation.Evidence: “help NS&I monitor the external competitor landscape, particularly focusing on fintechs, technology, open banking developments and digital innovations.”
Customer journey benchmarkingProvide detailed end-to-end customer user journey insights and benchmark NS&I against best-in-class experiences.Evidence: Brief requirement: “Provide NS&I with detailed insights on end to end customer user journeys and benchmark NS&I against best in class experiences.”
95% approved-analysis confidence8 supplier criteria identified3 risks or unknowns
ProcuraAxis structures information found in published procurement records, checks the result for consistency and publishes only approved analysis. Confidence describes the completeness and consistency of the available source information; it is not a guarantee of eligibility or contract award.
NS&I is seeking a digital and fintech insight agency to monitor competitor, open-banking and digital-innovation developments. The service includes customer-journey benchmarking, deep-dive presentations, a secure online insight library, project reviews using research credits, and regular financial-services news alerts. This is an open tender and bids must be submitted through the Panacea portal by 2 November 2026 at 12:00 UTC.
Who this may suit
Suitable for market-intelligence, fintech research and customer-experience benchmarking providers with broad UK and international banking-sector coverage and the ability to operate a secure online insights platform.
Key deliverables
Competitor and market monitoring across UK and international banks
End-to-end customer journey insights and best-in-class benchmarking
Deep-dive presentations when required
Secure online platform with an insights library
Project reviews using research credits
Regular digital and innovation news alerts for financial services
SUPPLIER REQUIREMENTS
8 criteria identified
Sector knowledge
98% confidence
Expansive knowledge of the digital and fintech sector, including challenger and incumbent banks.
View supporting evidence
“The supplier should be able to provide monitoring over an extensive list of competitors within the UK and around the world” and must have “expansive knowledge of the digital and fintech sector with comprehensive market coverage across challenger and incumbent banks.”
Competitor monitoring
98% confidence
Monitor an extensive list of competitors in the UK and internationally, focused on fintech, technology, open banking and digital innovation.
View supporting evidence
“help NS&I monitor the external competitor landscape, particularly focusing on fintechs, technology, open banking developments and digital innovations.”
Customer journey benchmarking
99% confidence
Provide detailed end-to-end customer user journey insights and benchmark NS&I against best-in-class experiences.
View supporting evidence
Brief requirement: “Provide NS&I with detailed insights on end to end customer user journeys and benchmark NS&I against best in class experiences.”
Insight platform
99% confidence
Provide a secure online platform containing a comprehensive library of insights.
View supporting evidence
Brief requirement: “Provide a secure online platform containing a comprehensive library of insights.”
Research-credit reviews
98% confidence
Use research credits to review NS&I projects.
View supporting evidence
Brief requirement: “Through the use of research credits, provide a review of NS&I’s projects.”
News alerts
99% confidence
Provide regular alerts on digital and innovation developments in financial services.
View supporting evidence
Brief requirement: “Provide regular news alerts on the latest digital and innovation developments within financial services.”
Cross-sector insight
96% confidence
Knowledge and learning from sectors such as retail and utilities is advantageous.
View supporting evidence
“Knowledge and learnings from other sectors (e.g. retailers, utility providers etc.) would be advantageous.”
Supplier eligibility conditions
97% confidence
Unknown from the supplied notice; bidders are directed to the Instructions to Bidders and tender documents.
View supporting evidence
“Bidders should refer to the Instructions to Bidders document, which provides detailed instructions on the procurement process.”
COMMERCIAL AND DELIVERY
Contract intelligence
Commercial
Maximum stated value
98% confidence
GBP 125,000
View supporting evidence
Opportunity value_max and active lot value_amount are both 125000 GBP.
Contract term
99% confidence
Unknown.
View supporting evidence
Contract start and end dates are not provided in the supplied opportunity data.
Terms and conditions
98% confidence
Available in tender documents via the Panacea portal; details are not supplied.
View supporting evidence
“The tender documents, including the full specification, terms and conditions and invitation to tender document can be accessed at” the Panacea portal.
Delivery
Delivery model
91% confidence
Digital insight and research service, including a secure online platform; any further delivery arrangements are unknown.
View supporting evidence
The notice requires a “secure online platform” and market-intelligence outputs, but gives no further delivery model.
Geographic coverage
98% confidence
UK and worldwide competitor coverage.
View supporting evidence
The supplier should monitor “an extensive list of competitors within the UK and around the world.”
Buyer location
99% confidence
London, United Kingdom (SE1 9HA).
View supporting evidence
Supplied location is listed as Buyer location: London, UKI44, SE1 9HA, United Kingdom.
PROCEDURE
How to respond
Procedure
99% confidence
Open procedure.
View supporting evidence
procurement_method_details: “Open procedure”.
Opportunity status
99% confidence
Open tender.
View supporting evidence
display_status: “open”; source_status: “active”.
Publication date
99% confidence
7 October 2026.
View supporting evidence
published_at: 2026-10-07T16:37:10+01:00.
Submission deadline
99% confidence
2 November 2026, 12:00 UTC.
View supporting evidence
submission_deadline: 2026-11-02T12:00:00Z.
Submission method
99% confidence
Submit tender responses through the Panacea electronic procurement portal.
View supporting evidence
“Tender responses must be submitted before the deadline, via the Panacea electronic procurement portal.”
Tender documents access
99% confidence
Panacea portal.
View supporting evidence
The notice states tender documents can be accessed at https://app.panacea-software.com/nsandi/Login.aspx.
RISKS AND UNKNOWNS
Points requiring attention
Detailed requirements risk
99% confidence
The full specification, evaluation approach and bidder instructions are not present in the supplied notice and must be reviewed in the tender documents.
View supporting evidence
The notice directs bidders to the full specification, invitation to tender and Instructions to Bidders on the Panacea portal.
Secure-platform requirement
98% confidence
The supplier must provide a secure online platform, but the supplied notice does not state security standards, assurance evidence or technical requirements.
View supporting evidence
The requirement specifies “a secure online platform” but provides no further security details.
Commercial terms uncertainty
99% confidence
Terms and conditions are referenced but not supplied in the notice.
View supporting evidence
The notice says terms and conditions are available in tender documents on the portal.
ProcuraAxis analysis supplements, but does not replace, the original notice and tender documents. Always verify eligibility, deadlines and commercial terms with the issuing authority.
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