AWARD OUTCOME
What happened
Aster Group Limited directly awarded Amillan Limited a contract for Enghouse EICC software assurance and 24/7/365 support for its contact-centre telephony platform. The contract was signed on 16 April 2026 and runs from 20 April 2026 to 19 April 2029.
Published outcomeOne active award and contract were reported for Amillan Limited under lot 1.
Market significanceThis is a below-threshold, direct, single-supplier software-support procurement with a reported net contract value of £142,928.33.
AWARDED SUPPLIERS AND LOTS
1 supplier record analysed
AMILLAN LIMITED
99% confidenceAward 1 · Lots 1 · 142928.33 net; 171514 gross GBP · Active award; active contract
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Award 1 names AMILLAN LIMITED as supplier and is linked to contract 1. The contract value is £142,928.33 excluding VAT and £171,514 including VAT.
LIFECYCLE
Award or contract stage
Notice published
99% confidence7 October 2026
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Contract details notice published at 2026-10-07T15:56:53+01:00.
Award status
98% confidenceActive
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Award 1 has status 'active'.
Contract signed
99% confidence16 April 2026
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Contract 1 specifies dateSigned as 2026-04-16T00:00:00+01:00.
Contract period
99% confidence20 April 2026 to 19 April 2029
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Contract 1 period specifies these start and end dates.
VALUES
Published values explained
Contract value excluding VAT
99% confidence£142,928.33
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Contract 1 value.amount is 142928.33 GBP.
Contract value including VAT
99% confidence£171,514.00
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Contract 1 value.amountGross is 171514 GBP.
Value basis
97% confidenceContract-level value for contract 1
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The value is recorded on contract 1, linked to award 1; no separate lot value is supplied.
TIMELINE
Procurement timeline
Contract signed
99% confidence16 April 2026
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Contract 1 dateSigned.
Contract start
99% confidence20 April 2026
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Contract 1 period.startDate.
Contract end
99% confidence19 April 2029
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Contract 1 period.endDate.
Notice publication
99% confidence7 October 2026
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Contract details notice datePublished.
SCOPE
What was awarded
Service
98% confidenceEnghouse EICC software assurance and 24/7/365 day-to-day support for a contact-centre telephony platform
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Tender description.
Additional activities
96% confidenceEscalation to Enghouse where development input is required, and support to develop the product further
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Tender description.
Procurement category
99% confidenceServices
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Award 1 mainProcurementCategory is 'services'.
CPV
99% confidence72260000 — Software-related services
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Award item additional classification.
Delivery geography
95% confidenceUnited Kingdom
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Award item delivery address region is UK.
PROCEDURE
Procedure and competition
Procedure
99% confidenceDirect procurement
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Tender procurementMethod is 'direct'.
Procedure detail
99% confidenceBelow threshold - without competition
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Tender procurementMethodDetails.
Above threshold
99% confidenceNo
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Contract 1 aboveThreshold is false.
Competition data
99% confidenceNo bidder count, tender submissions, evaluation results or award rationale supplied
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No such fields are present in the supplied data.
CONTRACT TERMS
Published contract terms
Contract status
99% confidenceActive
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Contract 1 status is 'active'.
Term
98% confidenceApproximately 3 years
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Period runs from 20 April 2026 to 19 April 2029.
Signed status
99% confidenceSigned
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Contract 1 explicitly includes dateSigned: 16 April 2026.
Options or extensions
99% confidenceUnknown
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No extension or option terms are supplied.
COMMERCIAL VIEW
Commercial observations
Support model
95% confidenceThe scope combines software assurance with continuous operational support and escalation for development input.
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Tender description specifies software assurance, 24/7/365 support and escalation to Enghouse.
Supplier structure
98% confidenceA single supplier is named for the sole reported award and lot.
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Award 1 lists one supplier and relates to lot 1.
Market route
99% confidenceThe buyer used a below-threshold direct route without competition.
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Tender procurementMethodDetails.
DATA QUALITY
Gaps and source limitations
Contract record completeness
94% confidenceHigh for supplier, value, signature date and contract period
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Contract 1 provides supplier linkage, net and gross values, dateSigned, startDate and endDate.
Lot detail
99% confidenceLimited
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Lot 1 has no title, description or separate value.
Award decision date
99% confidenceUnknown
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Award 1 has no award_date.
Publication timing
99% confidenceThe contract details notice was published after the recorded signature and start dates.
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Notice date is 7 October 2026; signature date is 16 April 2026 and start date is 20 April 2026.
SOURCE DATA LIMITATIONS
Information not supplied in the published notice
- Lot 1 has no title, description or separate value, limiting lot-level analysis.
- No award decision date, bidder count, evaluation information or award rationale is supplied.
- The notice was published on 7 October 2026, after the recorded contract signature (16 April 2026) and commencement (20 April 2026); the data does not explain this timing.
MARKET THEMES
Relevant award themes
Aster GroupAmillan LimitedEnghouse EICCcontact centre telephonysoftware support contractdirect award
COMMON QUESTIONS
About this award
Who won the Enghouse support contract?
Amillan Limited was named as the supplier for award 1.
What is the contract value?
The reported contract value is £142,928.33 excluding VAT and £171,514 including VAT.
When does the contract run?
It runs from 20 April 2026 to 19 April 2029.
Was the contract competed?
The notice records a below-threshold direct procurement without competition.
ProcuraAxis award analysis supplements, but does not replace, the official award notice, contract data or procurement documents. “Awarded” does not by itself prove that a contract has been signed.