Opportunity overview
Services and technology to support customer services
Classification
- CPV79342300 — Customer services
Lots
- Lot 1Value not stated
Documents and notices
- Preliminary market engagement notice on Find a TenderOpen source ↗
Tender information last checkedLast checked 7 Oct 2026, 12:46.
Published notice details
Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.
Scope, procedure and submissions
- Id
- 13
- Main Procurement Category
- services
- Above Threshold
- Yes
- Status
- planning
Legal basis
- Id
- 2023/54
- Scheme
- UKPGA
Special regime
utilities
Lots and requirements
Entry 1
- Id
- 1
- Status
- planning
Suitability
- Sme
- Yes
- Vcse
- Yes
Contract period
- Starts
- 1 Jul 2028, 00:00
- Ends
- 30 Jun 2032, 23:59
Items and delivery
Item 1
- Id
- 1
- Related Lot
- 1
Additional Classifications
Entry 1
- Scheme
- CPV
- Id
- 79342300
- Description
- Customer services
Delivery locations
Entry 1
- Region
- UKJ27
- Country
- GB
- Country Name
- United Kingdom
Planning and budget
Milestones
Entry 1
- Id
- engagement
- Type
- engagement
- Description
- Details of the RFI and how to participate can be accessed via https://supplier.coupahost.com/quotes/public_events?customer=southernwater&company_name=Southern+Water Deadline 19 October In case not already registered in Coupa, please do so via https://supplier.coupahost.com/sessions/new
- Due
- 19 Oct 2026, 23:59
- Status
- scheduled
Documents
Entry 1
- Id
- 094645-2026
- Document Type
- marketEngagementNotice
- Notice Type
- UK2
- Description
- Preliminary market engagement notice on Find a Tender
- Published
- 7 Oct 2026, 11:40
- Format
- text/html
Buyer, suppliers and contacts
Organisation 1
- Name
- Southern Water Services Limited
- Id
- GB-PPON-PBJQ-2231-ZRPG
Identifier
- Scheme
- GB-PPON
- Id
- PBJQ-2231-ZRPG
Address
- Street Address
- Southern Water, Southern House
- Locality
- Worthing
- Postal Code
- Bn13 3NX
- Country
- GB
- Country Name
- United Kingdom
- Region
- UKJ27
Contact
- Name
- Brian Phipp
- Telephone
- 07766 441333
Roles
buyer
Details
Classifications
Entry 1
- Scheme
- UK_CA_TYPE
- Id
- privateUtility
- Description
- Private utility
Recorded locations
- Buyer location · Worthing · UKJ27 · Bn13 3NX · United Kingdom
- Delivery location · UKJ27 · United Kingdom
Notice and amendment history
2 published notice versions reviewed by ProcuraAxis.
- 1094338-2026Preliminary market engagement notice on Find a Tender ·
- 2094645-2026Preliminary market engagement notice on Find a Tender ·
PROCURAAXIS ANALYSIS
ProcuraAxis Analysis
Our approved analysis of the opportunity appears below the official tender information.
ANALYSIS PREVIEW
Opportunity intelligence at a glance
Southern Water Services Limited is conducting early market engagement for services and technology to support its customer services. This is a planned procurement, not an open competition.
Who this may suit
Potentially relevant to suppliers of customer-service technology, managed services, contact-centre solutions, CRM, digital customer support or customer-experience services. Detailed requirements are unknown.
Key points identified
- ScopeServices and technology to support customer servicesEvidence: Opportunity description: "Services and technology to support customer services".
- Detailed technical and supplier requirementsUnknownEvidence: No further requirements are provided in the supplied opportunity data.
- SME suitabilityUnknownEvidence: Suitable-for-SME field is not stated.
94% approved-analysis confidence5 supplier criteria identified2 risks or unknowns
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