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PROCUREMENT OPPORTUNITY

C443317 Pay the BSA by Card - Card IVR

NHS Business Services Authority · Preliminary market engagement notice on Find a Tender

Tender information last checkedLast checked 5 Oct 2026, 17:46.

Opportunity overview

The NHSBSA invites you to participate in Pre Market Engagement exercise through this Request for Information (RFI) for the provision of a Card IVR Solution to enable the collection of card payments from citizens and which integrates with main telephony system and GBS Card Merchant Worldpay and Gov UK Pay. The solution will be used for services such as PPC, PECS / DECS (Loss Recovery Services) as well as NHS Student Bursaries / Social Work Student and ad hoc finance needs.  The NHSBSA is seeking information from suppliers that can provide card payment solutions via card IVR channels, including capabilities, service models, implementation approaches, security standards, accessibility features, reporting functionality, and indicative commercial considerations. Interested parties must register an interest in this RFI via https://health-family.force.com/s/Welcome (search opportunities using system reference C443317). The RFI documents are available within the Health Family Portal from 5th October 2026. The response deadline for the RFI is 12:00pm (GMT) on 2nd November 2026.

Classification

  • CPV48442000 — Financial systems software package
  • CPV48812000 — Financial information systems
  • CPV66000000 — Financial and insurance services

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
W76641
Main Procurement Category
services
Above Threshold
Yes
Status
planning

Legal basis

Id
2023/54
Scheme
UKPGA

Communication

Future Notice Date
1 Mar 2027, 23:59

Lots and requirements

Entry 1
Id
1
Has Renewal
Yes
Status
planning

Suitability

Sme
Yes

Contract period

Starts
28 Sept 2027, 00:00
Ends
27 Sept 2029, 23:59
Max Extent Date
27 Sept 2032, 23:59

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
66000000
Description
Financial and insurance services
Entry 2
Scheme
CPV
Id
48442000
Description
Financial systems software package
Entry 3
Scheme
CPV
Id
48812000
Description
Financial information systems

Delivery locations

Entry 1
Region
UK
Country
GB
Country Name
United Kingdom

Planning and budget

Milestones

Entry 1
Id
engagement
Type
engagement
Description
RFI to gather market intelligence ahead of future procurement.
Due
2 Nov 2026, 23:59
Status
scheduled

Documents

Entry 1
Id
093986-2026
Document Type
marketEngagementNotice
Notice Type
UK2
Description
Preliminary market engagement notice on Find a Tender
Published
5 Oct 2026, 16:37
Format
text/html

Buyer, suppliers and contacts

Organisation 1
Name
NHS Business Services Authority
Id
GB-PPON-PRLZ-1599-JGTT

Identifier

Scheme
GB-PPON
Id
PRLZ-1599-JGTT

Address

Street Address
Stella House, Goldcrest Way, Newburn Riverside
Locality
Newcastle upon Tyne
Postal Code
NE15 8NY
Country
GB
Country Name
United Kingdom
Region
UKC22

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthorityCentralGovernment
Description
Public authority - central government

Recorded locations

  • Buyer location · Newcastle upon Tyne · UKC22 · NE15 8NY · United Kingdom
  • Delivery location · UK · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 093986-2026Preliminary market engagement notice on Find a Tender ·

PROCURAAXIS ANALYSIS

ProcuraAxis Analysis

Our approved analysis of the opportunity appears below the official tender information.

ANALYSIS PREVIEW

Opportunity intelligence at a glance

Early-stage NHSBSA market engagement RFI for a card IVR payment solution. NHSBSA is seeking supplier information on solutions that collect citizen card payments and integrate with its telephony platform, GBS Card Merchant Worldpay and GOV.UK Pay. This is not an open tender or contract award process.

Who this may suit

Relevant to suppliers of PCI-aware card payment IVR, contact-centre payment automation, payment gateways and public-sector payment integration services. Supplier selection requirements are not stated.

Key points identified

  • Core solutionProvide a card payment solution through card IVR channels for collection of card payments from citizens.Evidence: The description requests 'the provision of a Card IVR Solution to enable the collection of card payments from citizens'.
  • Required integrationsIntegration with the main telephony system, GBS Card Merchant Worldpay and GOV.UK Pay.Evidence: The solution must 'integrate[] with main telephony system and GBS Card Merchant Worldpay and Gov UK Pay'.
  • Information soughtCapabilities, service models, implementation approaches, security standards, accessibility features, reporting functionality and indicative commercial considerations.Evidence: NHSBSA is seeking supplier information covering these areas.
96% approved-analysis confidence7 supplier criteria identified3 risks or unknowns

SOURCE AND FRESHNESS

Traceable procurement data

Source
Find a Tender
Notice reference
093986-2026
OCID
ocds-h6vhtk-07811a
First published
5 Oct 2026
Last checked
5 Oct 2026, 17:46
Notice versions reviewed
1
View Find a Tender notice ↗

HOW THIS WAS PREPARED

Approved, evidence-bound analysis

ProcuraAxis structures information found in published procurement records, checks the result for consistency and publishes only approved analysis. Confidence describes the completeness and consistency of the available source information; it is not a guarantee of eligibility or contract award.

Analysis status
Approved for publication
Analysed
5 Oct 2026
Read the analysis methodology →