✓Tender information last checkedLast checked 19 Oct 2026, 13:28.
Opportunity overview
The requirements and scope of this tender include the British Council's UK headquarters and all UK-based offices. The supplier shall provide End User Computing (EUC) and on-site IT support services for the British Council's UK estate, primarily residing at Stratford, with a physical presence in Manchester and primarily remote support for Belfast, Cardiff, Edinburgh, and Coventry site, with occasional site visits as required.
Complementing the British Council Digital and Technology team (D&T), the supplier will deliver hands-on, desk-side, and infrastructure support where remote resolution is not feasible by either our Global Service Desk (GSD) or Central Infrastructure Team (CIT). The Contract awarded will be for a duration 3 years with an option for extensions of up to 4 additional annual extensions.
As a first step, interested suppliers are required to complete and sign the Non-Disclosure Agreement (NDA) and Annex 2, the Procurement-Specific Questionnaire. Upon receipt of the completed and signed documents, the British Council will provide access to the full tender pack and all relevant supporting documentation.
Classification
CPV72000000 — IT services: consulting, software development, Internet and support
Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.
Scope, procedure and submissions
Id
ocds-h6vhtk-077c68
Status
active
Procurement Method
open
Procurement Method Details
Open procedure
Main Procurement Category
services
Above Threshold
Yes
How to submit
Supplier Self Registration (British Council MyProcurement): https://tap.tcsapps.com/tap2/#/bc-supplier-registration
View Public Tender (British Council MyProcurement): https://tap.tcsapps.com/tap2sup/#/staticPreviewPage?eventUuid=65ce4c92-c53c-490a-be2b-efe489907efd
Buyer location · London · UKI41 · E20 1JQ · United Kingdom
Delivery location · UK · United Kingdom
Notice and amendment history
3 published notice versions reviewed by ProcuraAxis.
3 VERSIONS
1
091851-2026Tender notice on Find a Tender ·
2
091875-2026Tender notice on Find a Tender ·
3
098412-2026Tender notice on Find a Tender ·
PROCURAAXIS ANALYSIS
ProcuraAxis Analysis
Our approved analysis of the opportunity appears below the official tender information.
ANALYSIS PREVIEW
Opportunity intelligence at a glance
British Council is seeking a supplier to provide end-user computing (EUC), on-site IT and infrastructure support across its UK estate. Support is primarily based in Stratford, with physical presence in Manchester, remote support for Belfast, Cardiff, Edinburgh and Coventry, and occasional site visits.
Who this may suit
Best suited to IT support providers able to provide desk-side, EUC and infrastructure support across multiple UK locations. Interested suppliers must complete the NDA and Procurement-Specific Questionnaire to access the full tender pack.
Key points identified
EUC and on-site IT supportProvide End User Computing (EUC) and on-site IT support services for the British Council UK estate.Evidence: "The supplier shall provide End User Computing (EUC) and on-site IT support services"
Desk-side and infrastructure supportDeliver hands-on, desk-side and infrastructure support where remote resolution is not feasible by the Global Service Desk or Central Infrastructure Team.Evidence: "the supplier will deliver hands-on, desk-side, and infrastructure support where remote resolution is not feasible"
Pre-tender documentsComplete and sign the NDA and Annex 2 Procurement-Specific Questionnaire to receive the tender pack.Evidence: "interested suppliers are required to complete and sign the Non-Disclosure Agreement (NDA) and Annex 2, the Procurement-Specific Questionnaire"
94% approved-analysis confidence4 supplier criteria identified3 risks or unknowns
ProcuraAxis structures information found in published procurement records, checks the result for consistency and publishes only approved analysis. Confidence describes the completeness and consistency of the available source information; it is not a guarantee of eligibility or contract award.
British Council is seeking a supplier to provide end-user computing (EUC), on-site IT and infrastructure support across its UK estate. Support is primarily based in Stratford, with physical presence in Manchester, remote support for Belfast, Cardiff, Edinburgh and Coventry, and occasional site visits.
Who this may suit
Best suited to IT support providers able to provide desk-side, EUC and infrastructure support across multiple UK locations. Interested suppliers must complete the NDA and Procurement-Specific Questionnaire to access the full tender pack.
Key deliverables
End User Computing (EUC) support
On-site IT support
Hands-on and desk-side support where remote resolution is not feasible
Infrastructure support
Physical presence in Manchester
Primarily remote support for Belfast, Cardiff, Edinburgh and Coventry
SUPPLIER REQUIREMENTS
4 criteria identified
EUC and on-site IT support
99% confidence
Provide End User Computing (EUC) and on-site IT support services for the British Council UK estate.
View supporting evidence
"The supplier shall provide End User Computing (EUC) and on-site IT support services"
Desk-side and infrastructure support
98% confidence
Deliver hands-on, desk-side and infrastructure support where remote resolution is not feasible by the Global Service Desk or Central Infrastructure Team.
View supporting evidence
"the supplier will deliver hands-on, desk-side, and infrastructure support where remote resolution is not feasible"
Pre-tender documents
99% confidence
Complete and sign the NDA and Annex 2 Procurement-Specific Questionnaire to receive the tender pack.
View supporting evidence
"interested suppliers are required to complete and sign the Non-Disclosure Agreement (NDA) and Annex 2, the Procurement-Specific Questionnaire"
Eligibility requirements
90% confidence
Unknown beyond completion and signature of the NDA and Procurement-Specific Questionnaire for access to tender documents.
View supporting evidence
The supplied notice identifies the NDA and questionnaire but provides no further eligibility criteria.
COMMERCIAL AND DELIVERY
Contract intelligence
Commercial
Estimated value
98% confidence
Up to £1,233,333.
View supporting evidence
process.value_max: 1233333 GBP; lot 1 value_amount: 1233333 GBP.
Contract term
99% confidence
3 years, with options for up to four additional annual extensions.
View supporting evidence
"The Contract awarded will be for a duration 3 years with an option for extensions of up to 4 additional annual extensions."
Pricing and payment terms
98% confidence
Unknown; accessible tender documentation is required.
View supporting evidence
No pricing or payment terms are included in the supplied notice content.
Delivery
Delivery coverage
98% confidence
British Council UK headquarters and UK-based offices.
View supporting evidence
"include the British Council's UK headquarters and all UK-based offices"
Primary location
95% confidence
Primarily Stratford.
View supporting evidence
"primarily residing at Stratford"
Manchester presence
99% confidence
Physical presence in Manchester.
View supporting evidence
"with a physical presence in Manchester"
Remote and visit locations
99% confidence
Primarily remote support for Belfast, Cardiff, Edinburgh and Coventry, with occasional site visits as required.
View supporting evidence
"primarily remote support for Belfast, Cardiff, Edinburgh, and Coventry site, with occasional site visits as required"
PROCEDURE
How to respond
Status
99% confidence
Open tender.
View supporting evidence
display_status: "open"; stage: "tender".
Procedure
99% confidence
Open procedure.
View supporting evidence
procurement_method_details: "Open procedure".
Submission deadline
99% confidence
9 November 2026, 14:00 UTC.
View supporting evidence
submission_deadline: "2026-11-09T14:00:00Z".
Tender-pack access
99% confidence
Access follows receipt of completed and signed NDA and Annex 2 Procurement-Specific Questionnaire.
View supporting evidence
"Upon receipt of the completed and signed documents, the British Council will provide access to the full tender pack"
RISKS AND UNKNOWNS
Points requiring attention
Restricted tender information
99% confidence
The detailed tender pack and supporting documentation are not supplied and are released after the NDA and Procurement-Specific Questionnaire are completed.
View supporting evidence
"the British Council will provide access to the full tender pack and all relevant supporting documentation"
Scope-detail risk
96% confidence
Service levels, staffing model, technical environment, transition requirements, pricing basis and evaluation criteria are unknown from the supplied notice.
View supporting evidence
The supplied notice provides high-level scope only and directs suppliers to the full tender pack.
Multi-site delivery risk
98% confidence
Delivery combines a Stratford base, Manchester physical presence, remote support across four named cities and occasional site visits.
ProcuraAxis analysis supplements, but does not replace, the original notice and tender documents. Always verify eligibility, deadlines and commercial terms with the issuing authority.
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