For the provision of Out-of-Hour Emergency Service for households who are at risk of homelessness outside of standard operating times. Out of Hours emergency housing options telephone service
✓Tender information last checkedLast checked 18 Oct 2026, 20:46.
Opportunity overview
To meet legal requirements to provide an out-of-hour emergency service for households who are at risk of homelessness outside of standard operating times. Out of Hours emergency housing options telephone service. The successful contractor will undertake the duties outlined within the Out of Hours Contract enabled the Local Authority to continue to fulfil its statutory responsibilities and provide emergency out of hours housing advice and support. The Out of Hours Emergency Homelessness Support Service is a telephone-based service that residents can contact outside of usual office hours: Monday - Friday 5pm-9am overnight support, and Saturday - Sunday 24hours support inclusive of bank holidays.
Based on historical spend it is estimated the new contract spend will be circa £125,000 per annum.
This figure does not guarantee the Contract value or spend.
Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.
4 published notice versions reviewed by ProcuraAxis.
4 VERSIONS
1
091215-2026Planned procurement notice on Find a Tender ·
2
091648-2026Planned procurement notice on Find a Tender ·
3
098237-2026Tender notice on Find a Tender ·
4
098239-2026Tender notice on Find a Tender ·
PROCURAAXIS ANALYSIS
ProcuraAxis Analysis
Our approved analysis of the opportunity appears below the official tender information.
ANALYSIS PREVIEW
Opportunity intelligence at a glance
Oldham Metropolitan Borough Council is seeking a contractor to provide a telephone-based out-of-hours emergency homelessness support service for households at risk of homelessness. The service covers overnight weekday and continuous weekend/bank-holiday availability, providing emergency housing advice and support.
Who this may suit
Suitable for providers able to deliver an out-of-hours telephone homelessness advice and support service. Specific staffing, safeguarding, technical, financial and submission requirements are not stated in the supplied notice data.
Key points identified
Service requirementProvide an out-of-hours emergency service for households at risk of homelessness.Evidence: "provide an out-of-hour emergency service for households who are at risk of homelessness outside of standard operating times"
Service channelTelephone-based emergency housing options service.Evidence: "Out of Hours emergency housing options telephone service" and "The Out of Hours Emergency Homelessness Support Service is a telephone-based service"
Advice and supportProvide emergency out-of-hours housing advice and support.Evidence: "provide emergency out of hours housing advice and support"
93% approved-analysis confidence6 supplier criteria identified4 risks or unknowns
ProcuraAxis structures information found in published procurement records, checks the result for consistency and publishes only approved analysis. Confidence describes the completeness and consistency of the available source information; it is not a guarantee of eligibility or contract award.
Oldham Metropolitan Borough Council is seeking a contractor to provide a telephone-based out-of-hours emergency homelessness support service for households at risk of homelessness. The service covers overnight weekday and continuous weekend/bank-holiday availability, providing emergency housing advice and support.
Who this may suit
Suitable for providers able to deliver an out-of-hours telephone homelessness advice and support service. Specific staffing, safeguarding, technical, financial and submission requirements are not stated in the supplied notice data.
Key deliverables
Telephone-based out-of-hours emergency homelessness support service
Emergency housing advice and support
Weekday overnight cover: Monday-Friday, 5pm-9am
24-hour cover on Saturdays, Sundays and bank holidays
SUPPLIER REQUIREMENTS
6 criteria identified
Service requirement
99% confidence
Provide an out-of-hours emergency service for households at risk of homelessness.
View supporting evidence
"provide an out-of-hour emergency service for households who are at risk of homelessness outside of standard operating times"
"Out of Hours emergency housing options telephone service" and "The Out of Hours Emergency Homelessness Support Service is a telephone-based service"
Advice and support
98% confidence
Provide emergency out-of-hours housing advice and support.
View supporting evidence
"provide emergency out of hours housing advice and support"
Weekday coverage
99% confidence
Monday-Friday, 5pm-9am overnight.
View supporting evidence
"Monday - Friday 5pm-9am overnight support"
Weekend and bank-holiday coverage
99% confidence
24-hour support on Saturday-Sunday, inclusive of bank holidays.
View supporting evidence
"Saturday - Sunday 24hours support inclusive of bank holidays"
Supplier eligibility criteria
98% confidence
Unknown.
View supporting evidence
No eligibility, financial standing, insurance, staffing, safeguarding or technical-selection criteria are supplied.
COMMERCIAL AND DELIVERY
Contract intelligence
Commercial
Estimated annual spend
98% confidence
Circa £125,000 per annum; not guaranteed.
View supporting evidence
"estimated the new contract spend will be circa £125,000 per annum. This figure does not guarantee the Contract value or spend."
Maximum contract value
98% confidence
£750,000.
View supporting evidence
Process value_max: 750000 GBP; Lot 1 value_amount: 750000 GBP.
Contract term
99% confidence
Unknown.
View supporting evidence
Contract start and end dates are not supplied.
Delivery
Delivery area
90% confidence
UKD region, United Kingdom; more precise delivery coverage is not stated.
View supporting evidence
Delivery location: region "UKD", country "United Kingdom".
Operating hours
99% confidence
Weekdays 5pm-9am; 24 hours at weekends and bank holidays.
View supporting evidence
"Monday - Friday 5pm-9am overnight support, and Saturday - Sunday 24hours support inclusive of bank holidays."
PROCEDURE
How to respond
Notice status
99% confidence
Open tender.
View supporting evidence
Process stage "tender", display_status "open", source_status "active".
Procedure
99% confidence
Open procedure.
View supporting evidence
procurement_method_details: "Open procedure".
Submission deadline
99% confidence
16 November 2026, 17:00 UTC.
View supporting evidence
submission_deadline: "2026-11-16T17:00:00Z".
Lot structure
99% confidence
One active lot is supplied, but it has no title or description.
View supporting evidence
Lot "1" is active; title and description are null.
RISKS AND UNKNOWNS
Points requiring attention
Spend uncertainty
99% confidence
The stated circa £125,000 annual spend is explicitly non-guaranteed.
View supporting evidence
"This figure does not guarantee the Contract value or spend."
Missing contract term
99% confidence
Start date, end date and duration are unknown.
View supporting evidence
contract_start_at and contract_end_at are null.
Incomplete lot detail
99% confidence
The active lot has no title or description, so lot-specific scope cannot be assessed.
View supporting evidence
Lot 1 title and description are null.
Unstated operational requirements
95% confidence
Specific requirements for service model, staffing, safeguarding, call handling, escalation, reporting and technology are unknown from the supplied notice data.
View supporting evidence
No such criteria are included in the supplied process description or lot record.
ProcuraAxis analysis supplements, but does not replace, the original notice and tender documents. Always verify eligibility, deadlines and commercial terms with the issuing authority.
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