✓Tender information last checkedLast checked 6 Oct 2026, 18:11.
Opportunity overview
The Makers Management Company and Otto Management Company, invites expressions of interest for the provision of comprehensive Residential Building Manager Services at The Makers (Nile Street) and The Otto Building (Downs Road).
This procurement seeks a high-calibre Service Provider to manage both developments, delivering integrated, 'hotel-quality' facilities and property management services. The successful candidate will demonstrate expertise in non-social, multi-tenure environments, ensuring the long-term maintenance of these significant residential and commercial assets while fostering community and resident satisfaction.
We are seeking a partner who is committed to proactive asset management, efficient service delivery, and the seamless integration of our 'soft landing' approach.
Please review the tender documentation, which sets out our requirements, scope, and the procurement process in detail.
IMPORTANT NOTE - CONTRACTING AUTHORITY AND BUYER
This procurement exercise is being hosted on the London Borough of Hackney's e-tendering portal for administrative purposes only.
The procuring contracting authority and legal buyer for this requirement is Makers Management Company Ltd (Company No. 11043263), which is acting as the Lead Buyer. The resulting contract will also provide for services to Otto Management Company Ltd (Company No. 11043383).
Any contract arising from this procurement exercise will be entered into and executed directly with Makers Management Company Ltd and not with the London Borough of Hackney.
The London Borough of Hackney is providing the e-tendering portal solely to facilitate the administration of the procurement exercise and is not the contracting authority or legal buyer for the resulting contract.
Classification
CPV79993000 — Building and facilities management services
Lots
The Makers Management Company Ltd£9.9m · Including VAT
This Procurement is being hosted on the London Tenders Portal (www.londontenders.org) . Suppliers should register on the Portal and search for the tender using the ID number: DN826108 and and to download the Tender documents.
Registration if free.Open source ↗
Published notice details
Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.
Scope, procedure and submissions
Id
DN 826108
Status
active
Procurement Method
open
Procurement Method Details
Competitive flexible procedure
Main Procurement Category
services
Above Threshold
Yes
How to submit
This tender is being hosted using the London Tenders Web Portal (www.londontenders.org).
Upon registration suppliers will have access to the tender documents and be able to manage their bid via the Portal.
Portal registration is free.
Suppliers can only bid via the online Portal.
The tender is using the Competitive Flexible Procedure and will involve a two-stage process. The First Stage will involve a down-selection process to limit the number of bidders to up to 7 companies (depending on how closely the scores are aligned). The Second Stage will involve the selected bidders being issued with the full ITT and accompanying Tender documents and invited to submit a full bid.
The final contract will be determined at the conclusion of stage 2 using the following scoring criteria :
Technical & Quality question evaluations 45%
Social Value 5%
Commercial / Financial Price 50%
Submission terms
Electronic Submission Policy
allowed
Languages
en
Tender Period
Ends
2 Nov 2026, 12:00
Enquiry period
Ends
21 Oct 2026, 12:00
Expected award period
Ends
11 Jan 2027, 23:59
Lot Details
Award Criteria Details
The procurement consists of two lots, representing a joint procurement between 'The Makers Management Company' and 'The Otto Management Company'.
Despite being divided into two lots, the structure requires that two identical contracts must be awarded to a single successful supplier overall.
Recurrence
Dates
Entry 1
Starts
7 Oct 2026, 23:59
Lots and requirements
Entry 1
Id
1
Title
The Makers Management Company Ltd
Description
The provision of comprehensive Residential Building Manager Services at The Makers (Nile Street).
Status
active
Has Renewal
Yes
Value
Including VAT
9,875,000
Currency
GBP
Award criteria
Criteria
Criterion 1
Type
quality
Name
Technical and Quality Questions Including Social Value
Numbers
Entry 1
Number
50
Weight
percentageExact
Criterion 2
Type
price
Name
Price
Numbers
Entry 1
Number
50
Weight
percentageExact
Suitability
Sme
Yes
Contract period
Starts
19 Feb 2027, 00:00
Ends
31 Mar 2032, 23:59
Max Extent Date
31 Mar 2034, 23:59
Renewal
Description
24 months with 1 extensions available
Entry 2
Id
2
Title
Otto Management Company Ltd
Description
The provision of comprehensive Residential Building Manager Services at the Otto Building (Downs Road).
Status
active
Has Renewal
Yes
Value
Including VAT
9,875,000
Currency
GBP
Award criteria
Criteria
Criterion 1
Type
quality
Name
Technical and Quality Questions Including Social Value
Numbers
Entry 1
Number
50
Weight
percentageExact
Criterion 2
Type
price
Name
Price
Numbers
Entry 1
Number
50
Weight
percentageExact
Suitability
Sme
Yes
Contract period
Starts
19 Feb 2027, 00:00
Ends
31 Mar 2032, 23:59
Max Extent Date
31 Mar 2034, 23:59
Renewal
Description
24 months with 1 extensions available
Items and delivery
Item 1
Id
1
Related Lot
1
Additional Classifications
Entry 1
Scheme
CPV
Id
79993000
Description
Building and facilities management services
Delivery locations
Entry 1
Region
UKI41
Country
GB
Country Name
United Kingdom
Item 2
Id
2
Related Lot
2
Additional Classifications
Entry 1
Scheme
CPV
Id
79993000
Description
Building and facilities management services
Delivery locations
Entry 1
Region
UKI41
Country
GB
Country Name
United Kingdom
Published documents
Entry 1
Id
conflictOfInterest
Document Type
conflictOfInterest
Description
Not published
Entry 2
Id
L-1
Document Type
biddingDocuments
Description
This Procurement is being hosted on the London Tenders Portal (www.londontenders.org) . Suppliers should register on the Portal and search for the tender using the ID number: DN826108 and and to download the Tender documents.
Registration if free.
The London Borough of Hackney, the Council is only hosting this Tender on its eTendering Portal for administrative purposes only. For the avoidance of doubt, the London Borough of Hackney is not the Contracting Authority or legal buyer for this requirement.
Buyer location · London · UKI41 · E8 1DY · United Kingdom
Delivery location · UKI41 · United Kingdom
Notice and amendment history
2 published notice versions reviewed by ProcuraAxis.
2 VERSIONS
1
088253-2026Preliminary market engagement notice on Find a Tender ·
2
094429-2026Tender notice on Find a Tender ·
PROCURAAXIS ANALYSIS
ProcuraAxis Analysis
Our approved analysis of the opportunity appears below the official tender information.
ANALYSIS PREVIEW
Opportunity intelligence at a glance
Makers Management Company Ltd is seeking a provider of residential building manager services for two London developments: The Makers (Nile Street) and the Otto Building (Downs Road). Services are intended to provide integrated, hotel-quality facilities and property management, proactive asset management, maintenance and resident/community support in non-social, multi-tenure residential and commercial environments.
Who this may suit
Suitable for established residential property, building and facilities management providers able to deliver high-service-level management across multi-tenure developments. Detailed selection and submission requirements are in tender documents.
Key points identified
Relevant experienceExpertise in non-social, multi-tenure environments is sought.Evidence: “The successful candidate will demonstrate expertise in non-social, multi-tenure environments”
Service modelDeliver integrated, hotel-quality facilities and property management services.Evidence: “delivering integrated, 'hotel-quality' facilities and property management services”
Asset managementCommitment to proactive asset management, efficient service delivery and a soft-landing approach.Evidence: “committed to proactive asset management, efficient service delivery, and the seamless integration of our 'soft landing' approach”
95% approved-analysis confidence6 supplier criteria identified3 risks or unknowns
ProcuraAxis structures information found in published procurement records, checks the result for consistency and publishes only approved analysis. Confidence describes the completeness and consistency of the available source information; it is not a guarantee of eligibility or contract award.
Makers Management Company Ltd is seeking a provider of residential building manager services for two London developments: The Makers (Nile Street) and the Otto Building (Downs Road). Services are intended to provide integrated, hotel-quality facilities and property management, proactive asset management, maintenance and resident/community support in non-social, multi-tenure residential and commercial environments.
Who this may suit
Suitable for established residential property, building and facilities management providers able to deliver high-service-level management across multi-tenure developments. Detailed selection and submission requirements are in tender documents.
Key deliverables
Residential building management for The Makers development
Residential building management for the Otto Building
Integrated facilities and property management services
Proactive asset management and long-term maintenance
Hotel-quality resident service and community support
Soft-landing approach integration
SUPPLIER REQUIREMENTS
6 criteria identified
Relevant experience
96% confidence
Expertise in non-social, multi-tenure environments is sought.
View supporting evidence
“The successful candidate will demonstrate expertise in non-social, multi-tenure environments”
Service model
97% confidence
Deliver integrated, hotel-quality facilities and property management services.
View supporting evidence
“delivering integrated, 'hotel-quality' facilities and property management services”
Asset management
96% confidence
Commitment to proactive asset management, efficient service delivery and a soft-landing approach.
View supporting evidence
“committed to proactive asset management, efficient service delivery, and the seamless integration of our 'soft landing' approach”
Tender documents
98% confidence
Review and comply with the tender documentation for detailed requirements, scope and procurement process.
View supporting evidence
“Please review the tender documentation, which sets out our requirements, scope, and the procurement process in detail.”
Legal contracting party
99% confidence
The contract will be entered into directly with Makers Management Company Ltd (Company No. 11043263).
View supporting evidence
“Any contract arising from this procurement exercise will be entered into and executed directly with Makers Management Company Ltd”
Supplier eligibility criteria
95% confidence
Unknown; refer to the tender documentation.
View supporting evidence
No explicit eligibility or selection criteria are provided in the supplied notice extract.
COMMERCIAL AND DELIVERY
Contract intelligence
Commercial
Total estimated value
99% confidence
Up to £19,750,000.
View supporting evidence
Opportunity value_max: 19750000 GBP.
Lot 1 value
99% confidence
£9,875,000.
View supporting evidence
Lot 1 value_amount: 9875000 GBP.
Lot 2 value
99% confidence
£9,875,000.
View supporting evidence
Lot 2 value_amount: 9875000 GBP.
Contract term and payment terms
99% confidence
Unknown.
View supporting evidence
No contract start/end dates or payment terms are supplied.
Delivery
Delivery area
94% confidence
London, United Kingdom (UKI41).
View supporting evidence
Delivery location region: UKI41, country: United Kingdom; developments are at Nile Street and Downs Road.
Lot 1 site
99% confidence
The Makers, Nile Street.
View supporting evidence
Lot 1: “The Makers (Nile Street)”.
Lot 2 site
99% confidence
Otto Building, Downs Road.
View supporting evidence
Lot 2: “the Otto Building (Downs Road)”.
Contract mobilisation and duration
99% confidence
Unknown.
View supporting evidence
Contract start and end dates are not supplied.
PROCEDURE
How to respond
Opportunity status
99% confidence
Open tender.
View supporting evidence
display_status: open; source_status: active.
Procedure
99% confidence
Competitive flexible procedure under an open procurement method.
submission_deadline: 2026-11-02T12:00:00Z; repeated for both lots.
Tender portal and reference
98% confidence
Register on the London Tenders Portal and search for tender ID DN826108 to download tender documents. Registration is stated to be free.
View supporting evidence
Bidding-document title: “Suppliers should register on the Portal and search for the tender using the ID number: DN826108 ... Registration is free.”
Portal host
99% confidence
London Borough of Hackney hosts the e-tendering portal for administration only and is not the contracting authority or legal buyer.
View supporting evidence
“This procurement exercise is being hosted on the London Borough of Hackney's e-tendering portal for administrative purposes only.”
RISKS AND UNKNOWNS
Points requiring attention
Detailed tender conditions unavailable in supplied extract
98% confidence
Selection criteria, mandatory certifications, insurance, staffing model, contract duration, service levels and pricing requirements must be confirmed in the tender documents.
View supporting evidence
The notice directs suppliers to tender documentation for detailed requirements, scope and process; those documents' contents are not supplied.
Two-lot delivery requirement
92% confidence
Suppliers should confirm whether bidding is permitted for one or both lots and assess capacity for two separate developments.
View supporting evidence
Two active lots are listed, each for a different management company and development; no lot-award or bid-combination rules are supplied.
Buyer identity
99% confidence
The contracting authority is Makers Management Company Ltd, not the London Borough of Hackney despite the latter hosting the portal.
View supporting evidence
The notice explicitly distinguishes the portal host from the legal buyer.
ProcuraAxis analysis supplements, but does not replace, the original notice and tender documents. Always verify eligibility, deadlines and commercial terms with the issuing authority.
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