Civtech 12 - Challenge 12.2 - How can technology enable fast-growing digital public service providers to dynamically scale their service management capabilities as demand, complexity and customer expectations increase?
✓Tender information last checkedLast checked 19 Oct 2026, 18:56.
Opportunity overview
The Scottish Government’s Directorate for Digital is seeking an innovative service management solution to support a growing portfolio of digital services, including ScotAccount, ScotPayments, mygov.scot, Cloud Platform Services, and more. As demand, complexity and user expectations increase, we require scalable, technology-enabled approaches that can grow as our services grow, while delivering value for money. A successful solution will help ensure resilient, secure and efficient service operations, reducing risks to service quality, productivity, revenue and public trust, while supporting the future development of Scotland’s digital public services.
Classification
CPV73000000 — Research and development services and related consultancy services
Published notice details
Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.
Scope, procedure and submissions
Id
ocds-h6vhtk-06f4cb
Main Procurement Category
services
Legal basis
Id
32014L0024
Scheme
CELEX
Classification
Scheme
CPV
Id
73000000
Description
Research and development services and related consultancy services
Amendments
Entry 1
Id
1
Description
Deadline for responses extended due to PCS website outage preventing access.
2 published notice versions reviewed by ProcuraAxis.
2 VERSIONS
1
084995-2026tender ·
2
098691-2026tenderUpdate ·
PROCURAAXIS ANALYSIS
ProcuraAxis Analysis
Our approved analysis of the opportunity appears below the official tender information.
ANALYSIS PREVIEW
Opportunity intelligence at a glance
Scottish Government is seeking an innovative, scalable technology-enabled service management solution for a growing portfolio of digital public services. The solution is intended to support resilient, secure and efficient operations as demand, complexity and customer expectations grow.
Who this may suit
Potential fit for providers of technology-enabled service management solutions for public-sector digital services. Detailed functional, technical, security, commercial and eligibility requirements are not stated in the supplied notice data.
Key points identified
Service management solutionInnovative service management solutionEvidence: “seeking an innovative service management solution”
ScalabilityTechnology-enabled approaches able to grow as digital services growEvidence: “require scalable, technology-enabled approaches that can grow as our services grow”
Operational outcomesResilient, secure and efficient service operationsEvidence: “help ensure resilient, secure and efficient service operations”
87% approved-analysis confidence5 supplier criteria identified4 risks or unknowns
ProcuraAxis structures information found in published procurement records, checks the result for consistency and publishes only approved analysis. Confidence describes the completeness and consistency of the available source information; it is not a guarantee of eligibility or contract award.
Scottish Government is seeking an innovative, scalable technology-enabled service management solution for a growing portfolio of digital public services. The solution is intended to support resilient, secure and efficient operations as demand, complexity and customer expectations grow.
Who this may suit
Potential fit for providers of technology-enabled service management solutions for public-sector digital services. Detailed functional, technical, security, commercial and eligibility requirements are not stated in the supplied notice data.
Key deliverables
Scalable technology-enabled service management solution
Support for resilient, secure and efficient service operations
Approach that can scale with demand, service complexity and user expectations
SUPPLIER REQUIREMENTS
5 criteria identified
Service management solution
98% confidence
Innovative service management solution
View supporting evidence
“seeking an innovative service management solution”
Scalability
98% confidence
Technology-enabled approaches able to grow as digital services grow
View supporting evidence
“require scalable, technology-enabled approaches that can grow as our services grow”
Operational outcomes
96% confidence
Resilient, secure and efficient service operations
View supporting evidence
“help ensure resilient, secure and efficient service operations”
Value for money
94% confidence
Solution should deliver value for money
View supporting evidence
“while delivering value for money”
Supplier eligibility requirements
99% confidence
Unknown
View supporting evidence
No eligibility, financial standing, insurance, organisation-size or supplier-selection requirements are provided.
The supplied notice gives intended outcomes but does not define detailed functional scope, service levels, integration needs, security requirements, implementation approach or operating model.
View supporting evidence
The description refers broadly to “an innovative service management solution” and “scalable, technology-enabled approaches”; no detailed specification or documents are supplied.
Commercial uncertainty
99% confidence
Only a maximum contract value is supplied; duration, minimum value and pricing structure are unknown.
View supporting evidence
value_max = 650000 GBP; value_min, contract_start_at and contract_end_at are null.
Delivery-location uncertainty
98% confidence
The only stated location is explicitly the buyer location, not a delivery requirement.
View supporting evidence
Location description: “Buyer location”, Glasgow.
Supplier qualification uncertainty
99% confidence
No certifications, insurance, eligibility criteria or submission-content requirements are supplied.
View supporting evidence
No such requirements appear in the supplied opportunity fields or documents; documents array is empty.
ProcuraAxis analysis supplements, but does not replace, the original notice and tender documents. Always verify eligibility, deadlines and commercial terms with the issuing authority.
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