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PROCUREMENT OPPORTUNITY

Provision and support of on-board passenger Wi-Fi

SOUTH WESTERN RAILWAY LIMITED · Contract details notice on Find a Tender

Tender information last checkedLast checked 25 Sept 2026, 09:51.

Opportunity overview

The provision of services associated with the support and maintenance of on-board passenger Wi-Fi. Icomera is responsible for the provision of onboard Wi-Fi and the associated support on multiple fleet classes, 15x, 444, 450, 458, 484 and Class 701. The Wi-Fi infrastructure is proprietary to Icomera, and SWRL requires a contract to be in place to ensure service continuity.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

ICOMERA UK LIMITED

Matched by number
Contract value
£1.7m
Awarded
Not supplied
Contract signed
31 Jul 2026
Including VAT
£2m
Award ID
1
Status
active
Identifier
GB-COH 06089258
Location
Chatham, UKJ41, ME4 4QU, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
C2026001147
Status
complete
Procurement Method
direct
Procurement Method Details
Direct award
Why this procedure was chosen
Under Section 41 of the Procurement Act 2023, a direct award is permitted where specific conditions are met. In this case, the criteria under Schedule 5, Paragraphs 5 (a and b) 5. The following conditions are net in relation to the public contract; (a) due to a particular supplier having intellectual property rights or other exclusive rights, only that supplier can supply the goods, services or works required, and; (b) there are no reasonable alternatives to those goods, services or works. Icomera are the proprietors and have been responsible for the installation of the Wi-Fi infrastructure, the on-going support, maintenance and service management of the Wi-Fi Infrastructure, on SWRL's fleet since circa 2015. Currently, Icomera is heavily involved with the installation of the Wi-Fi infrastructure associated with the rollout of the 701s. The proprietary devices become end of life circa Dec 2027. Related to this, the Fleet team are undertaking obsolescence review across the entire fleet environment, which the Wi-Fi equipment is a subset. It is therefore cost effective to allow the assets to fulfil their serviceable life following which a capex led procurement will be undertaken once all due diligence has concluded. The justifications for this direct award are based on the following considerations: • Proprietary Infrastructure: The Wi Fi system installed on the rolling stock uses Icomera's proprietary hardware and software platform. This includes the onboard routers, access points, and connectivity modules, all of which are specifically engineered to integrate with Icomera's cloud based management and analytics environment. Firmware updates, security patches, and performance tuning can only be delivered by Icomera, as they retain exclusive control over the configuration and maintenance of this infrastructure. • System Integration: The Icomera solution is tightly embedded within the train's onboard systems, including power distribution, data interfaces, and physical mounting arrangements. Replacing this equipment would require a full redesign of the onboard network architecture, along with re certification of safety critical components and significant re engineering of train systems to support alternative hardware. • Proprietary Monitoring & Management: Icomera's Network Operations Centre (NOC) and remote monitoring ecosystem are purpose built for their proprietary hardware and software stack. Third party providers do not have access to the diagnostic protocols, configuration utilities, or service APIs required to operate, troubleshoot, or maintain the system. As a result, effective management of the infrastructure can only be performed through Icomera's own tools and support channels. • Transition Complexity & Operational Risk: Switching to a new supplier would require full decommissioning of the existing Icomera equipment, procurement and installation of replacement systems, and close coordination with train manufacturers to support integration and testing. This process introduces substantial cost, extended timelines, and elevated operational risk - particularly given the need to maintain continuous service across active fleets.

Legal basis

Id
2023/54
Scheme
UKPGA

Procedure reasons

Entry 1
Id
singleSuppliersIntellectualPropertyExclusiveRights
Entry 2
Id
singleSuppliersTechnicalReasons

Special regime

utilities

Lots and requirements

Entry 1
Id
1
Status
complete

Published documents

Entry 1
Id
conflictOfInterest
Document Type
conflictOfInterest
Description
Not published

Buyer, suppliers and contacts

Organisation 1
Name
SOUTH WESTERN RAILWAY LIMITED
Id
GB-COH-03266760

Identifier

Scheme
GB-COH
Id
03266760

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PQHL-7495-VCQT

Address

Street Address
South Bank Central 4th Floor, 30 Stamford Street,
Locality
London
Postal Code
SE1 9LQ
Country
GB
Country Name
United Kingdom
Region
UKI44

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicUndertaking
Description
Public undertaking
Organisation 2
Name
ICOMERA UK LIMITED
Id
GB-COH-06089258

Identifier

Scheme
GB-COH
Id
06089258

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PPWV-2547-DWMZ

Address

Street Address
Victory House 2nd Floor Quayside
Locality
Chatham
Postal Code
ME4 4QU
Country
GB
Country Name
United Kingdom
Region
UKJ41

Contact

Roles

supplier

Details

Scale
sme
Vcse
No
Public Service Mission Organization
No
Sheltered Workshop
No

Award information

Award 1
Id
1
Status
active
Main Procurement Category
services

Items

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
72000000
Description
IT services: consulting, software development, Internet and support

Delivery locations

Entry 1
Region
UKI
Country
GB
Country Name
United Kingdom
Entry 2
Region
UKJ
Country
GB
Country Name
United Kingdom
Entry 3
Region
UKK
Country
GB
Country Name
United Kingdom

Suppliers

Supplier 1
Id
GB-COH-06089258
Name
ICOMERA UK LIMITED

Related lots

1

Contracts and changes

Entry 1
Id
1
Award ID
1
Status
active
Has Renewal
Yes
Above Threshold
Yes
Date Signed
1 Aug 2026, 00:00

Period

Starts
1 Aug 2026, 00:00
Ends
31 Dec 2027, 23:59
Max Extent Date
30 Jun 2028, 23:59

Renewal

Description
SWRL is entitled to extend the term of this Contract for a maximum duration of a further six (6) months, i.e. up until 30/06/2028.

Value

Including VAT
1,982,179.24
Amount
1,651,816.03
Currency
GBP

Agreed Metrics

Entry 1
Id
1
Title
SureWAN Gateway Availability
Entry 2
Id
2
Title
Digital Train Availability (per trainset)
Entry 3
Id
3
Title
OTW System Availability (per trainset)

Documents

Entry 1
Id
081737-2026
Document Type
contractNotice
Notice Type
UK7
Description
Contract details notice on Find a Tender
Published
27 Aug 2026, 12:55
Format
text/html

Recorded locations

  • Buyer location · London · UKI44 · SE1 9LQ · United Kingdom

Notice and amendment history

3 published notice versions reviewed by ProcuraAxis.

3 VERSIONS
  1. 069380-2026Transparency notice on Find a Tender ·
  2. 069381-2026Contract award notice on Find a Tender ·
  3. 081737-2026Contract details notice on Find a Tender ·