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PROCUREMENT OPPORTUNITY

Tender for Sensory Impairment Rehabilitation Service in Herefordshire

Herefordshire Council · Tender notice on Find a Tender

Tender information last checkedLast checked 9 Oct 2026, 16:18.

Opportunity overview

Herefordshire Council is seeking to appoint a suitably qualified and experienced provider to deliver a countywide Sensory Impairment Service for adults aged 18 and over who are living with visual impairment, hearing impairment or dual sensory loss. The service forms part of the Council's prevention and wellbeing offer and supports residents to maintain independence, improve wellbeing and remain connected to their communities. The provider will deliver specialist assessments, rehabilitation and enablement support, information, advice and guidance, equipment and assistive technology provision, and administration of sensory impairment registration functions on behalf of the Council. The Service will be accessible across the County of Herefordshire, including rural communities, and will support approximately 55,000 residents living with hearing loss and 6,000 residents living with sight loss. Referrals may be received from service users, health professionals, social care practitioners, carers, families and relevant partner organisations. The contract is expected to commence on 1 February 2027, with an initial mobilisation and implementation period prior to service commencement on 1 April 2027. The initial contract term will be 5 years, with an option to extend for up to a further 2 years. The procurement is being conducted under the Procurement Act 2023 using the Open Procedure and is subject to the Light Touch Regime. The maximum available Contract Value for the Sensory Impairment Service is £833,000 (excluding VAT) over the full potential 7-year term. The Contract also includes the ability for the Council to purchase up to £259,000 (excluding VAT) over the full potential 7-year term of Assistive Technology, Equipment and Aids where required. This additional budget does not form part of the £833,000 Contract Value and is available only where the Council approves additional purchases. These additional purchases are not guaranteed. The maximum potential Contract Value is therefore up to £1,092,000 (excluding VAT). TUPE information: TUPE is expected to apply to this contract, and bidders should ensure that the implications of TUPE, including the associated employment and cost implications, are fully considered and reflected in their tender. Bidders must request access to the TUPE information well in advance of the tender closing date. To access the Employee's information, bidders are required to complete and sign the Completion Document 5 (TUPE Confidentiality Letter Agreement) included within the tender pack, and return it via ProContact messaging system at www.supplyingthesouthwest.org.uk. The TUPE information will be provided following receipt of the completed agreement. Bidders are responsible for ensuring that they request the TUPE information sufficiently early to enable them to take it into account when preparing their Tender. Failure to request or review the TUPE information will not relieve the successful Bidder of its obligations in relation to TUPE.

Classification

  • CPV85000000 — Health and social work services

Lots

  • Lot 1£1.1m

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
DN832448
Status
active
Procurement Method
open
Procurement Method Details
Open procedure
Main Procurement Category
services
Above Threshold
Yes
How to submit
Herefordshire Council has published this contract opportunity on the 'Supplying the Southwest Portal' (project reference DN832448). Interested parties are invited to review the tender documentation by registering on the portal (ProContract) and expressing an interest in the opportunity. Please note that tenders must be submitted exclusively via the Procontract e-tendering portal at www.supplyingthesouthwest.org.uk by the closing date and time as indicated in the timetable. Submissions received by any other means will not be considered. To register with ProContract on the Supplying the Southwest Portal, click on the link below or copy and paste the link into your browser's address bar: https://www.supplyingthesouthwest.org.uk
Has Recurrence
Yes
Published risks
The Council has identified the following known risks as risks which could affect the satisfactory performance of the Contract, but which because of their nature and uncertainty as to the impact or extent, cannot be fully addressed or quantified: • fluctuations in referral volumes and service demand; • changes in the prevalence and complexity of sensory impairment needs; • demographic changes, particularly growth in older age groups; • changes in legislation, statutory guidance or national policy; • developments in assistive technology and equipment available to support people with sensory impairments; • variations in the type, volume and cost of equipment required by service users; and • wider pressures affecting health, social care and local government services Subject to the application of any other provision in the Contract relating to the materialisation of a known risk, including but not limited to Force Majeure and Change in Law, and subject to the Variation Procedure in the Contract, the Parties may modify the Contract where the Council considers that, in accordance with paragraph 5, Schedule 8 of the Procurement Act 2023: • a known risk has materialised otherwise than as a result of any act or omission of the Council or the Supplier; • because of that fact, the Contract cannot be performed to the satisfaction of the Council; • the modification goes no further than necessary to remedy that fact; • awarding a further contract (instead of modifying the current Contract) would not be in the public interest in the circumstances; and • the modification would not increase the estimated value of the Contract by more than 50 per cent ignoring, for the purpose of estimating the value of the Contract, the fact that the risk has materialised. Where such risks materialise, the Parties may agree to make modifications to the Contract, including adjustments to service scope, delivery model, capacity, performance requirements, or contract value, where necessary to maintain satisfactory performance. Any such modifications will be limited to what is necessary and will comply with statutory requirements, including value thresholds and transparency obligations.

Legal basis

Id
2023/54
Scheme
UKPGA

Special regime

lightTouch

Submission terms

Electronic Submission Policy
allowed

Languages

en

Tender Period

Ends
13 Nov 2026, 12:00

Enquiry period

Ends
5 Nov 2026, 17:00

Expected award period

Ends
19 Jan 2027, 23:59

Recurrence

Dates

Entry 1
Starts
1 Sept 2033, 23:59

Lots and requirements

Entry 1
Id
1
Status
active
Has Renewal
Yes
Has Options
Yes

Value

Including VAT
1,310,400
Amount
1,092,000
Currency
GBP

Award criteria

Criteria

Criterion 1
Type
quality
Name
Quality

Numbers

Entry 1
Number
50
Weight
percentageExact
Criterion 2
Type
quality
Name
Social Value

Numbers

Entry 1
Number
12
Weight
percentageExact
Criterion 3
Type
price
Name
Price

Numbers

Entry 1
Number
38
Weight
percentageExact

Suitability

Sme
Yes
Vcse
Yes

Contract period

Starts
1 Feb 2027, 00:00
Ends
31 Mar 2032, 23:59
Max Extent Date
31 Mar 2034, 23:59

Renewal

Description
Any decision to extend the Contract will be subject to the Provider's satisfactory performance, the ongoing requirement for the service, funding, the Council being satisfied that the Contract continues to provide value for money, and any required governance and approval processes being completed.

Options

Description
The Contract includes the ability for the Council to purchase up to £37,000 per annum (excluding VAT), or up to £259,000 (excluding VAT) over the full potential 7-year term, of Assistive Technology, Equipment and Aids where required. These purchases are demand-led, subject to further approval by the Council, and are not guaranteed.

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
85000000
Description
Health and social work services

Delivery locations

Entry 1
Region
UKG11
Country
GB
Country Name
United Kingdom

Published documents

Entry 1
Id
conflictOfInterest
Document Type
conflictOfInterest
Description
Not published
Entry 2
Id
095737-2026
Document Type
tenderNotice
Notice Type
UK4
Description
Tender notice on Find a Tender
Published
9 Oct 2026, 14:45
Format
text/html

Buyer, suppliers and contacts

Organisation 1
Name
Herefordshire Council
Id
GB-PPON-PDTG-2978-LHCN

Identifier

Scheme
GB-PPON
Id
PDTG-2978-LHCN

Address

Street Address
Herefordshire Council, Plough Lane
Locality
Hereford
Postal Code
HR4 0LE
Country
GB
Country Name
United Kingdom
Region
UKG11

Contact

Name
Ms Aksana Hironak

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthoritySubCentralGovernment
Description
Public authority - sub-central government

Recorded locations

  • Buyer location · Hereford · UKG11 · HR4 0LE · United Kingdom
  • Delivery location · UKG11 · United Kingdom

Notice and amendment history

2 published notice versions reviewed by ProcuraAxis.

2 VERSIONS
  1. 062862-2026Preliminary market engagement notice on Find a Tender ·
  2. 095737-2026Tender notice on Find a Tender ·

PROCURAAXIS ANALYSIS

ProcuraAxis Analysis

Our approved analysis of the opportunity appears below the official tender information.

ANALYSIS PREVIEW

Opportunity intelligence at a glance

Herefordshire Council is tendering for a countywide sensory impairment rehabilitation service for adults aged 18+ with visual impairment, hearing impairment or dual sensory loss. The provider will deliver assessments, rehabilitation, enablement, advice, equipment and assistive-technology provision, and sensory-registration administration.

Who this may suit

Suitable for experienced providers of adult sensory impairment, rehabilitation, hearing-loss and sight-loss support services that can deliver across Herefordshire, including rural communities, and manage potential TUPE transfer obligations.

Key points identified

  • Provider experience and capabilitySuitably qualified and experienced provider for sensory impairment services for adults.Evidence: “Herefordshire Council is seeking to appoint a suitably qualified and experienced provider to deliver a countywide Sensory Impairment Service for adults aged 18 and over...”
  • Service user groupAdults aged 18 and over with visual impairment, hearing impairment or dual sensory loss.Evidence: “...for adults aged 18 and over who are living with visual impairment, hearing impairment or dual sensory loss.”
  • TUPE information accessBidders must complete and sign Completion Document 5 (TUPE Confidentiality Letter Agreement) and return it through ProContract messaging to request employee information.Evidence: “To access the Employee's information, bidders are required to complete and sign the Completion Document 5 (TUPE Confidentiality Letter Agreement)... and return it via ProContact messaging system...”
96% approved-analysis confidence5 supplier criteria identified5 risks or unknowns

SOURCE AND FRESHNESS

Traceable procurement data

Source
Find a Tender
Notice reference
095737-2026
OCID
ocds-h6vhtk-06c394
First published
3 Jul 2026
Last checked
9 Oct 2026, 16:18
Notice versions reviewed
2
View Find a Tender notice ↗

HOW THIS WAS PREPARED

Approved, evidence-bound analysis

ProcuraAxis structures information found in published procurement records, checks the result for consistency and publishes only approved analysis. Confidence describes the completeness and consistency of the available source information; it is not a guarantee of eligibility or contract award.

Analysis status
Approved for publication
Analysed
9 Oct 2026
Read the analysis methodology →