AWARD OUTCOME
What happened
Karbon Homes awarded a single three-lot onsite first-responder care service contract to ORCHARD HOMECARE SERVICES LIMITED. The contract was signed on 12 October 2026 and is scheduled to run from 28 October 2026 to 27 September 2029, with up to two optional 12-month extensions.
Published outcomeOne active award covers lots 1, 2 and 3. The published contract value is £1,670,000 excluding VAT (£2,004,000 including VAT); it is shared across all three lots and is not allocated by lot.
Market significanceThis is a multi-site extra-care support requirement for 158 properties across Alnwick, Prudhoe and Chester-le-Street, with a potential maximum term to September 2031 if both extensions are used.
AWARDED SUPPLIERS AND LOTS
1 supplier record analysed
ORCHARD HOMECARE SERVICES LIMITED
99% confidenceAward 1 · Lots 1, 2, 3 · 1670000 GBP · active
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Verified Companies House identity: company number 04044206. Award 1 names Orchard Homecare Services Ltd as supplier and covers related lots 1, 2 and 3. The £1,670,000 net contract value is published at contract level.
LIFECYCLE
Award or contract stage
Procurement status
99% confidenceComplete
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Tender status is "complete"; all three lots are marked "complete".
Award status
99% confidenceActive
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Award 1 status is "active".
Contract status
99% confidenceActive
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Contract 1 status is "active".
Contract signature
99% confidenceSigned 12 October 2026
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Contract 1 records dateSigned as 2026-10-12.
Contract start
99% confidence28 October 2026
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Contract period startDate is 2026-10-28.
VALUES
Published values explained
Contract value excluding VAT
99% confidence£1,670,000
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Contract value amount is 1670000 GBP; the contract also separately reports amountGross.
Contract value including VAT
99% confidence£2,004,000
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Contract value amountGross is 2004000 GBP.
Value allocation
99% confidenceShared contract-level value across lots 1, 2 and 3; no lot-level split published
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The contract is linked to award 1, which covers all three lots; individual lot values are null.
TIMELINE
Procurement timeline
Tender notice published
99% confidence3 July 2026
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Release history lists Tender notice on Find a Tender dated 2026-07-03.
Award notice published
99% confidence14 September 2026
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Release history lists Contract award notice on Find a Tender dated 2026-09-14.
Award date
99% confidence25 August 2026
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Award record 1 gives award_date 2026-08-25.
Contract signed
99% confidence12 October 2026
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Contract dateSigned is 2026-10-12.
Contract details notice published
99% confidence13 October 2026
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Contract document and release history record publication on 2026-10-13.
Initial contract end
99% confidence27 September 2029
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Contract period endDate is 2029-09-27.
Maximum possible end
99% confidence27 September 2031
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Contract maxExtentDate is 2031-09-27.
SCOPE
What was awarded
Service requirement
99% confidenceOn-site first-response care and support for older people with extra-care needs
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Published tender description.
Sites and property count
99% confidenceWeavers Court, Alnwick (58 properties); The Manors, Prudhoe (46); The Elms, Chester-le-Street (54)
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Published tender description names the three sites and property counts.
Total properties
99% confidence158
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Sum of the published site counts: 58 + 46 + 54.
Lots
99% confidenceThree lots, all covered by the single award
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Lots 1, 2 and 3 are complete; award 1 lists relatedLots 1, 2 and 3.
Service classifications
99% confidenceResidential health facilities services (CPV 85144000); customer-care services (CPV 79342320)
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Each awarded item carries these CPV classifications.
Delivery region
99% confidenceNorth East England (UKC)
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Each awarded item lists delivery address region UKC.
PROCEDURE
Procedure and competition
Procedure
99% confidenceOpen procedure
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Tender procurementMethod is "open" and procurementMethodDetails is "Open procedure".
Competition information
99% confidenceNumber of tenders and evaluation results not published in the supplied notice data
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No bid count, tenderer list, score or evaluation fields are supplied.
CONTRACT TERMS
Published contract terms
Initial term
99% confidence28 October 2026 to 27 September 2029
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Contract period startDate and endDate.
Extension options
99% confidenceTwo optional extensions of 12 months each
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Contract renewal description states "2 x 12 month optional extensions."
Maximum term
98% confidenceUp to 27 September 2031
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Contract maxExtentDate is 2021-09-27? Source contract maxExtentDate is 2031-09-27.
Published performance measures
99% confidenceEmergency Response Time; Average Response Time; Incident Reporting
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Contract agreedMetrics lists these three metric titles.
Above threshold
99% confidenceYes
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Contract aboveThreshold is true.
COMMERCIAL VIEW
Commercial observations
Commercial structure
99% confidenceA single supplier has been appointed across all three lots/sites.
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Award 1 has one supplier and lists lots 1, 2 and 3.
Service-management focus
95% confidenceThe published contract metrics indicate a focus on response timeliness and incident reporting.
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Agreed metrics are Emergency Response Time, Average Response Time and Incident Reporting.
Value interpretation
99% confidenceThe published £1.67m net value is for the overall contract and should not be treated as a per-site, per-lot or supplier-specific allocation.
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One supplier holds all lots, but the notice provides no site or lot value breakdown.
DATA QUALITY
Gaps and source limitations
Lot detail limitation
99% confidenceLot titles, descriptions and individual lot values are not supplied.
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Lots 1–3 contain status only and have null value fields.
Competition and evaluation limitation
99% confidenceInformation on tender volumes, unsuccessful suppliers, scoring and award rationale is not supplied in the published notice data.
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No such fields appear in the supplied tender, award or contract records.
Value interpretation
99% confidenceThe contract value is published only at overall contract level; no allocation between the three lots is available.
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Contract contains one value and all lots have null values.
Conflict-of-interest publication
99% confidenceConflict-of-interest information is marked "Not published".
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Tender documents include conflictOfInterest with description "Not published".
SOURCE DATA LIMITATIONS
Information not supplied in the published notice
- Individual lot titles, descriptions and values were not supplied, so the overall contract value cannot be allocated among lots or sites.
- Information not supplied in the published notice includes bid counts, tender prices, evaluation scores, award rationale and unsuccessful suppliers.
- No extension exercise timetable or decision date is published; the renewal outlook is an estimate based only on the stated contract end date and optional extensions.
- The conflict-of-interest document is marked as not published.
MARKET THEMES
Relevant award themes
Karbon HomesORCHARD HOMECARE SERVICES LIMITEDOnsite First Responder Serviceextra carefirst response careNorth East Englandpublic procurement
COMMON QUESTIONS
About this award
Who won Karbon Homes' Onsite First Responder Service contract?
ORCHARD HOMECARE SERVICES LIMITED, company number 04044206, is the verified legal supplier.
What is the value of the contract?
The overall published contract value is £1,670,000 excluding VAT and £2,004,000 including VAT. No values are published for individual lots.
When does the contract run?
It is signed and scheduled to run from 28 October 2026 to 27 September 2029, with two optional 12-month extensions that could take it to 27 September 2031.
Which locations are covered?
Weavers Court in Alnwick, The Manors in Prudhoe, and The Elms in Chester-le-Street, totalling 158 properties.
ProcuraAxis award analysis supplements, but does not replace, the official award notice, contract data or procurement documents. “Awarded” does not by itself prove that a contract has been signed.