✓Tender information last checkedLast checked 15 Oct 2026, 14:36.
Opportunity overview
Hampshire and Isle of Wight Healthcare NHS Foundation Trust is seeking a suitability experienced supplier for the provision of a Patient Experience and FFT platform for the purpose of gathering, analysing and reporting patient/carer feedback. This will also include the facility to deliver the Friends and Family Test (FFT) as well as other local patient and staff experience surveys.
Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.
Scope, procedure and submissions
Id
C475126 RW10184
Status
active
Procurement Method
open
Procurement Method Details
Open procedure
Main Procurement Category
services
Above Threshold
Yes
How to submit
Documentation and Submission can be found through the Atamis e-Tendering portal. By
searching C475126 or Patient Experience and FFT Platform
https://atamis-1928.my.site.com/s/Welcome
All communications (including submission of Tenders) should be carried out via the e-Tendering Portal. The procurement documents are available for unrestricted full direct access, free of charge via the e-Tendering Portal.
2 published notice versions reviewed by ProcuraAxis.
2 VERSIONS
1
062602-2026Preliminary market engagement notice on Find a Tender ·
2
097476-2026Tender notice on Find a Tender ·
PROCURAAXIS ANALYSIS
ProcuraAxis Analysis
Our approved analysis of the opportunity appears below the official tender information.
ANALYSIS PREVIEW
Opportunity intelligence at a glance
Hampshire and Isle of Wight Healthcare NHS Foundation Trust is inviting tenders for a patient experience and Friends and Family Test (FFT) platform. The platform is intended to gather, analyse and report patient/carer feedback, and support FFT plus local patient and staff experience surveys.
Who this may suit
Suitable for providers of patient-experience feedback and survey platforms with analysis and reporting capability. The notice does not state detailed technical, eligibility or certification requirements in the supplied evidence.
Key points identified
Platform purposeGather, analyse and report patient/carer feedback.Evidence: Description: "provision of a Patient Experience and FFT platform for the purpose of gathering, analysing and reporting patient/carer feedback".
Survey functionalityFacility to deliver Friends and Family Test (FFT) and other local patient and staff experience surveys.Evidence: Description: "This will also include the facility to deliver the Friends and Family Test (FFT) as well as other local patient and staff experience surveys."
Supplier experienceA suitability experienced supplier is sought; specific experience criteria are not stated.Evidence: Description: "is seeking a suitability experienced supplier".
93% approved-analysis confidence4 supplier criteria identified4 risks or unknowns
ProcuraAxis structures information found in published procurement records, checks the result for consistency and publishes only approved analysis. Confidence describes the completeness and consistency of the available source information; it is not a guarantee of eligibility or contract award.
Hampshire and Isle of Wight Healthcare NHS Foundation Trust is inviting tenders for a patient experience and Friends and Family Test (FFT) platform. The platform is intended to gather, analyse and report patient/carer feedback, and support FFT plus local patient and staff experience surveys.
Who this may suit
Suitable for providers of patient-experience feedback and survey platforms with analysis and reporting capability. The notice does not state detailed technical, eligibility or certification requirements in the supplied evidence.
Key deliverables
Patient experience and FFT platform
Gathering patient/carer feedback
Analysis and reporting of feedback
Facility for Friends and Family Test (FFT)
Support for local patient and staff experience surveys
SUPPLIER REQUIREMENTS
4 criteria identified
Platform purpose
99% confidence
Gather, analyse and report patient/carer feedback.
View supporting evidence
Description: "provision of a Patient Experience and FFT platform for the purpose of gathering, analysing and reporting patient/carer feedback".
Survey functionality
99% confidence
Facility to deliver Friends and Family Test (FFT) and other local patient and staff experience surveys.
View supporting evidence
Description: "This will also include the facility to deliver the Friends and Family Test (FFT) as well as other local patient and staff experience surveys."
Supplier experience
78% confidence
A suitability experienced supplier is sought; specific experience criteria are not stated.
View supporting evidence
Description: "is seeking a suitability experienced supplier".
Eligibility requirements
99% confidence
Unknown; no eligibility criteria are provided in the supplied notice data.
View supporting evidence
No eligibility criteria are stated in the supplied opportunity fields.
COMMERCIAL AND DELIVERY
Contract intelligence
Commercial
Estimated contract value
99% confidence
Up to £166,500.
View supporting evidence
Process value_max: 166500 GBP; Lot 1 value_amount: 166500 GBP.
Contract term
99% confidence
Unknown.
View supporting evidence
contract_start_at and contract_end_at are null.
Delivery
Delivery location
99% confidence
Unknown; the supplied location is identified as buyer location only.
View supporting evidence
Location description: "Buyer location", Southampton, SO40 2RZ, United Kingdom.
Delivery timetable
99% confidence
Unknown.
View supporting evidence
No contract start or end date is supplied.
PROCEDURE
How to respond
Notice status
99% confidence
Open tender.
View supporting evidence
display_status: "open"; source_status: "active"; notice type: "Tender notice on Find a Tender".
submission_deadline: "2026-11-09T14:00:00Z"; Lot 1 has the same deadline.
Lots
99% confidence
One active lot is supplied, but it has no title or description.
View supporting evidence
Lots data contains lot_id "1" with null title and description.
RISKS AND UNKNOWNS
Points requiring attention
Detailed technical requirements
98% confidence
Unknown from supplied notice data; platform specifications, integrations, security, accessibility, implementation and support requirements are not provided.
View supporting evidence
The description gives high-level functionality only.
Commercial terms
99% confidence
Unknown; only a maximum value is supplied.
View supporting evidence
No contract dates or pricing/payment terms are supplied; value_max is £166,500.
Lot scope
99% confidence
Lot 1 is active but has no title or description, so no distinct lot scope can be identified.
View supporting evidence
Lot 1 title and description are null.
Location interpretation
99% confidence
The supplied Southampton address is explicitly a buyer location and should not be treated as a delivery location.
View supporting evidence
Location description: "Buyer location".
ProcuraAxis analysis supplements, but does not replace, the original notice and tender documents. Always verify eligibility, deadlines and commercial terms with the issuing authority.
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