AWARD OUTCOME
What happened
Sanctuary Housing Association awarded a direct contract to DELAWARE DIGITAL LLP to complete, integrate, test and deploy its partly built Salesforce Customer Experience solution, including technical support and knowledge transfer.
Published outcomeThe published contract record identifies award 1 as active and provides a GBP 4.45 million net contract value (GBP 5.34 million gross). Contract documentation is published as redacted attachments.
Market significanceThis is a substantial direct award for Salesforce implementation completion and live-transition services. The published record does not disclose competitive bid information, evaluation results or a contract end date.
AWARDED SUPPLIERS AND LOTS
1 supplier record analysed
DELAWARE DIGITAL LLP
98% confidenceAward 1 · Lots 1 · GBP 4,450,000 net; GBP 5,340,000 gross GBP · Active award
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Verified supplier identity by GB-COH company number OC414273; award 1 is linked to lot 1. The contract-level value is GBP 4,450,000 net and GBP 5,340,000 gross.
LIFECYCLE
Award or contract stage
Procurement method
100% confidenceDirect award
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Process procurement_method_details: Direct award.
Award status
98% confidenceActive
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Award 1 status: active.
Contract record
98% confidenceContract details were published on 16 July 2026.
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Release history lists a Contract details notice dated 2026-07-16.
Contract start
98% confidence13 July 2026
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Contract 1 period.startDate: 2026-07-13.
Later notice
100% confidenceA 13 October 2026 contract change notice was published as an addendum to attach redacted contract material; its stated rationale says it does not describe a contract modification.
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Contract amendment rationale and release history for notice 096589-2026.
VALUES
Published values explained
Contract value, net
100% confidenceGBP 4,450,000
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Contract 1 value.amount: 4450000 GBP.
Contract value, gross
100% confidenceGBP 5,340,000
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Contract 1 value.amountGross: 5340000 GBP.
Value allocation
90% confidenceOne supplier and one referenced lot are recorded; the notice supplies the value at contract level.
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Award 1 references lot 1; contract 1 names awardID 1 and provides the value.
TIMELINE
Procurement timeline
Transparency notice
100% confidence23 June 2026
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Release history: 058985-2026, dated 2026-06-23.
Contract award notice
100% confidence16 July 2026
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Release history: 067252-2026, dated 2026-07-16.
Contract details notice
100% confidence16 July 2026
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Release history: 067256-2026, dated 2026-07-16.
Contract period start
98% confidence13 July 2026
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Contract 1 period.startDate: 2026-07-13.
Contract change/addendum notice
100% confidence13 October 2026
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Release history: 096589-2026, dated 2026-10-13.
SCOPE
What was awarded
Requirement
100% confidenceSystem integration for an existing, partly built Salesforce Customer Experience solution.
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Process title and description.
Delivery activities
100% confidenceCompletion of build, implementation, configuration, integration, testing, deployment support, issue resolution, knowledge transfer and transition to live operation.
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Process description.
Lot information
100% confidenceAward 1 references lot 1, but no published lot title or separate lot description is supplied in the record.
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Award 1 lot_ids_json contains 1; lots array is empty.
PROCEDURE
Procedure and competition
Procedure
100% confidenceDirect award
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Process procurement_method: direct; procurement_method_details: Direct award.
Legal basis
100% confidenceProcurement Act 2023 (2023/54)
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Tender legalBasis identifies UKPGA 2023/54.
Competition and evaluation
100% confidenceInformation not supplied in the published notice.
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No bid counts, bidder identities, scoring or evaluation results are included in the supplied data.
CONTRACT TERMS
Published contract terms
Start date
98% confidence13 July 2026
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Contract 1 period.startDate: 2026-07-13.
End date and duration
100% confidenceUnknown
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No contract period end date is supplied.
Published contract material
98% confidenceA redacted contract and redacted statement of work are listed as contract-signed documents.
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Contract 1 documents A-24047 and A-24048 are documentType contractSigned.
Change notice interpretation
100% confidenceThe October 2026 notice states that it is an addendum for publishing the redacted contract and does not describe a modification.
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Amendment rationale for 096589-2026.
COMMERCIAL VIEW
Commercial observations
Delivery focus
94% confidenceThe requirement centres on completing and operationalising an existing Salesforce platform rather than procuring a new platform build from scratch.
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Scope describes an existing, part-built Salesforce solution and completion, integration, testing and transition activities.
Route-to-market signal
100% confidenceThe direct-award route means the published record does not evidence an open competitive process for this requirement.
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The procurement method is recorded as direct award.
Document transparency
94% confidenceRedacted contract and statement-of-work documents are referenced, but pricing detail, performance measures and detailed contractual provisions are not present in the supplied structured data.
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Documents are described as redacted; the supplied record contains no detailed pricing or KPI fields.
DATA QUALITY
Gaps and source limitations
Notice purpose
100% confidenceThe October 2026 contract change notice explicitly says it is an addendum to attach contract material and not a contract modification.
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Amendment rationale for notice 096589-2026.
Missing commercial detail
100% confidenceInformation not supplied in the published notice: bid count, evaluation, award date, pricing breakdown, lot title, contract end date, duration, and extension or renewal terms.
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These fields are absent or null in the supplied record.
Document availability
100% confidenceContract and statement-of-work attachments are identified as redacted documents; their detailed content is not included in the supplied data.
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Contract documents A-24047 and A-24048 are described as Redacted contract and Redacted SoW.
SOURCE DATA LIMITATIONS
Information not supplied in the published notice
- The published structured record does not provide an award date, bid count, evaluation methodology, scores, unsuccessful bidders or reasons for supplier selection.
- No contract end date, duration, extension option or renewal terms are supplied, so renewal timing cannot be estimated.
- Lot 1 is referenced but has no supplied title, description or separately stated value.
- The contract and statement of work are identified as redacted attachments; their detailed terms are not available in the supplied data.
- The GBP 4.45 million net and GBP 5.34 million gross amounts are recorded at contract level; no further pricing breakdown is supplied.
MARKET THEMES
Relevant award themes
Sanctuary Housing AssociationDelaware Digital LLPSalesforce system integratorCustomer Experience Platformdirect awardpublic procurement
COMMON QUESTIONS
About this award
Who won the Sanctuary Housing Association system integrator contract?
DELAWARE DIGITAL LLP, verified under company number OC414273.
What is the contract value?
The published contract-level value is GBP 4,450,000 net and GBP 5,340,000 gross.
Was the October 2026 notice a contract modification?
No. Its stated rationale says it was an addendum to attach redacted contract material and did not describe a contract modification.
When does the contract end?
The supplied record does not publish a contract end date.
ProcuraAxis award analysis supplements, but does not replace, the official award notice, contract data or procurement documents. “Awarded” does not by itself prove that a contract has been signed.