✓Tender information last checkedLast checked 20 Oct 2026, 14:17.
Opportunity overview
The Welsh Government is seeking to procure a new hate crime support and advocacy service from 1 April 2027, replacing the current Wales Hate Support Centre contract that has been funded since April 2022. Although criminal justice is reserved to the UK Government, the Welsh Government is responsible for a range of devolved public services that interact with the justice system and therefore has a key role in supporting victims of hate crime.There is a strong and sustained need for the service. Hate crime recorded by Welsh police has more than tripled since 2011-12, rising from 1,809 to 5,929 incidents, and the latest statistics show a 5% increase in hate crime across Wales in 2024-25, compared with a 2% increase across England and Wales overall.
Hate crime can have significant and long-lasting effects on victims, including fear, anxiety, trauma, isolation, and loss of confidence. The impact also extends to families, carers, friends, and wider communities, potentially damaging community cohesion and increasing tensions. The contract will be delivered during a period of significant legislative change, including the introduction of the Crime and Policing Act 2026, which will strengthen and expand hate crime protections. It will also support the Welsh Government's commitment to improve hate crime reporting and victim support, ensuring incidents are addressed effectively and victims receive appropriate support.
The Client intends to award a 4-year contract to deliver the Wales Hate Support Centre to provide free and accessible support and advocacy to victims of hate crime across Wales. The contract must also deliver a programme of training and engagement with a focus on raising awareness of hate crime and hate prevention. The contract includes an option of a 4 year extension. A budget range of £1.66m - £1.83m excluding VAT is available for the purposes of this contract and over the initial 4 year contract period. If invoked, The Client will make a further budget of £1.66m - £1.83m excluding VAT for the 4 year extension period.
Classification
CPV79500000 — Office-support services
CPV85000000 — Health and social work services
CPV85320000 — Social services
CPV98000000 — Other community, social and personal services
Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.
Scope, procedure and submissions
Id
C107/2026/2027
Status
active
Procurement Method
open
Procurement Method Details
Open procedure
Main Procurement Category
services
Above Threshold
Yes
How to submit
E-Tender Information:
https://etenderwales.bravosolution.co.uk
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How To Find The ITT:
- Once logged in you must click on ‘ITT’s Open to all Suppliers’
- The e-tender references for this contract are: project_64483, itt_127901
- Click on the title to access summary details of the contract. If you are still interested in submitting a tender, click the ‘Express an Interest button’. This will move the ITT from the ‘Open to all Suppliers’ area to the ‘My ITT’s’ on the home page.
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Q1 - Expertise - Demonstrate how your expertise in responding to hate crime in Wales will enable you to meet the aims and objectives of the contract. 25%
Q2 - Service Delivery Methodology - Demonstrate how you will deliver the service requirements to support victims over the duration of the contract. 30%
Q3 - Engagement and Communication - Demonstrate how you will ensure the service works effectively with partners to provide support for victims.20%
Q4 - Social Value – Evidence a plan to deliver Community Benefits and Social Value over the duration of the contract.5%
Numbers
Entry 1
Number
80
Weight
percentageExact
Criterion 2
Type
price
Name
Commercial Evaluation Criteria
Description
Submit a completed Commercial Response Template – Lowest price scores full marks.
Numbers
Entry 1
Number
20
Weight
percentageExact
Selection criteria
Criteria
Criterion 1
Type
economic
Description
Please see tender documentation for further information.
Criterion 2
Type
technical
Description
Please see tender documentation for further information.
Suitability
Sme
Yes
Vcse
Yes
Contract period
Starts
1 Apr 2027, 00:00
Ends
31 Mar 2031, 23:59
Max Extent Date
31 Mar 2035, 23:59
Renewal
Description
The Contract can only be extended in accordance with Condition 3 (Commencement and Duration) of the Welsh Government’s Standard Conditions of Contract for Services.
Any extension shall be at the sole discretion of the Client and will be subject to:
a. satisfactory Contractor performance;
b. the continued availability of funding and approved budget;
c. an ongoing policy and operational need for the Services; and
d. all necessary internal, financial and governance approvals.
Any extension, or variation to these dates Any variation to these dates must be agreed in writing by the Client and the successful Bidder in accordance with the Welsh Government’s Standard Conditions of Contract for Services.
3 published notice versions reviewed by ProcuraAxis.
3 VERSIONS
1
045765-2026Pipeline notice on Find a Tender ·
2
047534-2026Pipeline notice on Find a Tender ·
3
098939-2026Tender notice on Find a Tender ·
PROCURAAXIS ANALYSIS
ProcuraAxis Analysis
Our approved analysis of the opportunity appears below the official tender information.
ANALYSIS PREVIEW
Opportunity intelligence at a glance
Welsh Government is running an open tender for a Wales-wide hate crime support and advocacy service from 1 April 2027. The provider must offer free, accessible victim support and advocacy, plus training and engagement focused on hate-crime awareness and prevention. The initial term is four years, with an optional four-year extension.
Who this may suit
Potential fit for organisations able to deliver victim support, advocacy, hate-crime awareness training and community engagement across Wales. No specific certifications or eligibility criteria are stated in the supplied notice data.
Key points identified
Victim support and advocacy serviceProvide free and accessible support and advocacy to victims of hate crime across Wales.Evidence: "provide free and accessible support and advocacy to victims of hate crime across Wales"
Training and engagementDeliver a programme of training and engagement focused on hate-crime awareness and prevention.Evidence: "deliver a programme of training and engagement with a focus on raising awareness of hate crime and hate prevention"
Eligibility requirementsUnknown from supplied evidence.Evidence: No eligibility, financial standing, insurance, staffing, safeguarding, or selection criteria are supplied.
94% approved-analysis confidence3 supplier criteria identified3 risks or unknowns
ProcuraAxis structures information found in published procurement records, checks the result for consistency and publishes only approved analysis. Confidence describes the completeness and consistency of the available source information; it is not a guarantee of eligibility or contract award.
Welsh Government is running an open tender for a Wales-wide hate crime support and advocacy service from 1 April 2027. The provider must offer free, accessible victim support and advocacy, plus training and engagement focused on hate-crime awareness and prevention. The initial term is four years, with an optional four-year extension.
Who this may suit
Potential fit for organisations able to deliver victim support, advocacy, hate-crime awareness training and community engagement across Wales. No specific certifications or eligibility criteria are stated in the supplied notice data.
Key deliverables
Free and accessible support for victims of hate crime across Wales
Advocacy for victims of hate crime
Training and engagement programme
Hate-crime awareness and prevention activity
SUPPLIER REQUIREMENTS
3 criteria identified
Victim support and advocacy service
99% confidence
Provide free and accessible support and advocacy to victims of hate crime across Wales.
View supporting evidence
"provide free and accessible support and advocacy to victims of hate crime across Wales"
Training and engagement
99% confidence
Deliver a programme of training and engagement focused on hate-crime awareness and prevention.
View supporting evidence
"deliver a programme of training and engagement with a focus on raising awareness of hate crime and hate prevention"
Eligibility requirements
98% confidence
Unknown from supplied evidence.
View supporting evidence
No eligibility, financial standing, insurance, staffing, safeguarding, or selection criteria are supplied.
COMMERCIAL AND DELIVERY
Contract intelligence
Commercial
Initial contract budget
99% confidence
£1.66m–£1.83m excluding VAT over the initial four-year period.
View supporting evidence
"A budget range of £1.66m - £1.83m excluding VAT is available... over the initial 4 year contract period."
Extension budget
99% confidence
If the extension is invoked, a further £1.66m–£1.83m excluding VAT is available for the four-year extension period.
View supporting evidence
"If invoked, The Client will make a further budget of £1.66m - £1.83m excluding VAT for the 4 year extension period."
Lot value
97% confidence
£3,660,000.
View supporting evidence
Lot 1 value_amount: 3660000 GBP.
Delivery
Coverage
99% confidence
Across Wales.
View supporting evidence
"victims of hate crime across Wales"
Service commencement
98% confidence
1 April 2027.
View supporting evidence
"seeking to procure a new hate crime support and advocacy service from 1 April 2027"
One active lot is supplied, but it has no title or description.
View supporting evidence
Lot 1 is active; its title and description are null.
RISKS AND UNKNOWNS
Points requiring attention
Unspecified supplier criteria
99% confidence
The supplied evidence does not state mandatory qualifications, safeguarding requirements, insurance, financial thresholds, staffing model, evaluation criteria, or submission documents.
View supporting evidence
No such criteria are present in the supplied opportunity fields, lot data, or document metadata.
Untitled lot
99% confidence
The sole supplied lot has no title or description, so no lot-specific scope can be reliably attributed.
View supporting evidence
Lot 1 title: null; description: null.
Value presentation
88% confidence
The lot value is £3.66m, while the narrative gives £1.66m–£1.83m for the initial term and the same range for a possible extension. These are broadly consistent as an aggregate maximum, but the notice does not explicitly explain the relationship.
View supporting evidence
Lot value_amount: £3,660,000; narrative states two budget ranges of £1.66m–£1.83m.
ProcuraAxis analysis supplements, but does not replace, the original notice and tender documents. Always verify eligibility, deadlines and commercial terms with the issuing authority.
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