AWARD OUTCOME
What happened
Thameslink Southern Great Northern Limited (TSGN) awarded a contract for hybrid customer engagement and customer data platform software to ACCESS UK LTD. The contract was signed on 30 September 2026, starts on 1 October 2026 and has an initial term to 30 September 2029, with two optional one-year extensions.
Published outcomeOne active award and active contract are recorded for lot 1, with ACCESS UK LTD as the sole named supplier.
Market significanceThis is a £494,018 excluding VAT software-services contract for customer communications, campaign targeting, behavioural insight and cross-channel planning and optimisation.
AWARDED SUPPLIERS AND LOTS
1 supplier record analysed
ACCESS UK LTD
99% confidenceAward 1 · Lots 1 · 494018 excluding VAT; 592821.60 including VAT GBP · Verified legal supplier; active award and contract
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The award names Access UK Ltd; supplier verification matches company number 02343760 to verified company name ACCESS UK LTD. The single contract linked to award 1 records £494,018 amount and £592,821.60 amountGross.
LIFECYCLE
Award or contract stage
Procurement procedure
99% confidenceSelective; competitive flexible procedure
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Tender data records procurementMethod as "selective" and procurementMethodDetails as "Competitive flexible procedure".
Award status
99% confidenceActive award
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Award 1 has status "active" and names the supplier.
Contract status
99% confidenceActive contract
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Contract 1 has status "active".
Contract signature
99% confidenceSigned 30 September 2026
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Contract 1 records dateSigned as 2026-09-30.
Contract start
99% confidence1 October 2026
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Contract 1 period startDate is 2026-10-01.
VALUES
Published values explained
Contract value excluding VAT
99% confidence£494,018
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Contract 1 value.amount is 494018 GBP.
Contract value including VAT
99% confidence£592,821.60
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Contract 1 value.amountGross is 592821.6 GBP.
Value allocation
98% confidenceContract-level value linked to the sole award and supplier
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Contract 1 is linked to award 1; award 1 names one supplier, ACCESS UK LTD.
TIMELINE
Procurement timeline
Tender notice published
99% confidence24 April 2026
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Release history records tender notice 037411-2026 dated 2026-04-24.
Tender update published
99% confidence5 May 2026
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Release history records tender update 041035-2026 dated 2026-05-05.
Award notice published
99% confidence15 September 2026
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Release history records contract award notice 087255-2026 dated 2026-09-15; award data also records that date.
Contract signed
99% confidence30 September 2026
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Contract 1 records dateSigned as 2026-09-30.
Contract starts
99% confidence1 October 2026
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Contract 1 period startDate is 2026-10-01.
Contract details notice published
99% confidence9 October 2026
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Contract document 095549-2026 records datePublished as 2026-10-09.
Initial end date
99% confidence30 September 2029
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Contract 1 period endDate is 2029-09-30.
SCOPE
What was awarded
Requirement
99% confidenceHybrid Customer Engagement Platform and Customer Data Platform software
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The procurement title and description specify CEP and CDP software.
Intended capabilities
99% confidencePersonalised communications, targeted campaigns, real-time behavioural insight, and cross-channel planning, execution and optimisation
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These capabilities are listed in the procurement description.
Lot structure
99% confidenceOne lot (lot 1)
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Tender data contains lot 1 only; award 1 is related to lot 1.
Classification
99% confidenceCPV 72212445 — Customer Relation Management software development services
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Award item 1 records this additional CPV classification.
Delivery location
95% confidenceUKI31 (Inner London – West)
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Award item delivery address specifies region UKI31.
PROCEDURE
Procedure and competition
Procedure
99% confidenceCompetitive flexible procedure under a selective procurement method
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Tender data records both fields.
Regime
99% confidenceUtilities
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Tender specialRegime is recorded as "utilities".
Competition information
99% confidenceNumber of tenders, evaluation scores and bidder identities not supplied in the published data.
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No bid-count, scoring or unsuccessful-supplier information is present in the supplied record.
CONTRACT TERMS
Published contract terms
Initial term
99% confidence1 October 2026 to 30 September 2029
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Contract period startDate and endDate are 2026-10-01 and 2029-09-30.
Extension options
99% confidenceTwo optional one-year extensions (3+1+1)
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Contract renewal description states "Optional two one year extension (3+1+1)".
Maximum possible end date
99% confidence30 September 2031
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Contract maxExtentDate is 2031-09-30.
Above-threshold status
99% confidenceYes
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Contract 1 records aboveThreshold as true.
COMMERCIAL VIEW
Commercial observations
Platform consolidation opportunity
98% confidenceThe stated requirement is to replace fragmented tools with a hybrid CEP/CDP capability.
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The procurement description says the platform will simplify activity across channels, replacing fragmented tools.
Commercial model detail
99% confidencePricing structure, service levels, implementation scope and licence volumes are not published.
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The supplied notice data provides aggregate contract values but no detailed commercial schedule.
DATA QUALITY
Gaps and source limitations
Supplier verification
99% confidenceSupplier identity is verified by company number.
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Verification status is verified, with company number 02343760 matched by company_number.
Lot detail
99% confidenceLot 1 has no published title, description or separate value.
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Lot 1 title, description and value fields are null in the supplied data.
Information not supplied in the published notice
99% confidenceTender deadline, tender count, evaluation results, detailed pricing and implementation milestones are not supplied.
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These fields are absent or null in the supplied record.
SOURCE DATA LIMITATIONS
Information not supplied in the published notice
- Lot 1 has no published title, description or individual value.
- Information not supplied in the published notice: tender deadline, bid count, bidder identities, evaluation scores, award rationale, detailed pricing, service levels and implementation milestones.
- No published renewal decision timetable is provided; the renewal window is an estimate based only on the stated contract end date and extension options.
MARKET THEMES
Relevant award themes
TSGNACCESS UK LTDcustomer engagement platformcustomer data platformCEPCDPFind a Tendersoftware contract
COMMON QUESTIONS
About this award
Who won the TSGN CEP and CDP software contract?
ACCESS UK LTD, verified against company number 02343760.
What is the contract value?
£494,018 excluding VAT and £592,821.60 including VAT.
When does the contract run?
It starts on 1 October 2026 and initially ends on 30 September 2029, with two optional one-year extensions.
ProcuraAxis award analysis supplements, but does not replace, the official award notice, contract data or procurement documents. “Awarded” does not by itself prove that a contract has been signed.