✓Tender information last checkedLast checked 19 Oct 2026, 17:12.
Opportunity overview
The Advice and Inclusion service plays a key role in supporting CBC’s Housing, Homelessness & Rough Sleeping Strategy 2023-28. It has a focus on preventing homelessness, both directly, through protecting the rights of individuals in their homes and challenging actions by private and social housing landlords, and indirectly, through its emphasis on helping people to manage their debt and on preventing future unmanageable debt from arising. This service will also take account of the new rights and responsibilities for tenants and landlords in the Renters’ Rights Act 2025. Where a landlord is found to be failing it its responsibilities to their tenant, the supplier will refer these to CBC’s Private Sector Housing Service (subject to the tenant’s consent) for action to be taken against that landlord. In the absence of the tenant’s consent to refer to CBC, then the supplier will engage directly with the landlord highlighting the breaches with a view to these being put right
Classification
CPV75310000 — Benefit services
CPV98000000 — Other community, social and personal services
Lots
Lot 1AED 1.5m · Source currency differs from tender
Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.
Q1 - Local Advice Venue - Pass/Fail
Q2 - Approach to Advice Service - 40%
Q3 - Accessability of the Service, and supporting the needs of vulnerable people - 14%
Q4 - Case management and reporting - 4%
Q5 - Added Value - 12%
Q6 - Social Value - 10%
Numbers
Entry 1
Number
80
Weight
percentageExact
Contract period
Starts
1 Apr 2027, 00:00
Ends
31 Mar 2032, 23:59
Max Extent Date
31 Mar 2034, 23:59
Renewal
Description
Potential extension for a further 2 years, subject to satisfactory performance and finance permitting
3 published notice versions reviewed by ProcuraAxis.
3 VERSIONS
1
024512-2026Preliminary market engagement notice on Find a Tender ·
2
098481-2026Tender notice on Find a Tender ·
3
098607-2026Tender notice on Find a Tender ·
PROCURAAXIS ANALYSIS
ProcuraAxis Analysis
Our approved analysis of the opportunity appears below the official tender information.
ANALYSIS PREVIEW
Opportunity intelligence at a glance
Cheltenham Borough Council is seeking an Advice and Inclusion Service supporting homelessness prevention. The described service includes protecting tenants’ housing rights, challenging landlord actions, helping people manage debt, preventing unmanageable debt, considering the Renters’ Rights Act 2025, and referring landlord failures to the council’s Private Sector Housing Service where the tenant consents.
Who this may suit
Potential fit for providers of housing-rights advice, homelessness-prevention support, debt advice, and tenant/landlord advocacy. Explicit qualification, insurance and financial requirements are unknown from the supplied notice data.
Key points identified
Service scopeAdvice and Inclusion Service supporting homelessness prevention, housing rights and debt management.Evidence: “The Advice and Inclusion service plays a key role in supporting CBC’s Housing, Homelessness & Rough Sleeping Strategy 2023-28.”
Landlord-failure escalationRefer landlord failures to CBC’s Private Sector Housing Service where the tenant consents; otherwise engage directly with the landlord to seek remediation.Evidence: “the supplier will refer these to CBC’s Private Sector Housing Service (subject to the tenant’s consent) ... In the absence of the tenant’s consent ... the supplier will engage directly with the landlord”
Renters’ Rights Act considerationService must take account of new tenant and landlord rights and responsibilities in the Renters’ Rights Act 2025.Evidence: “This service will also take account of the new rights and responsibilities for tenants and landlords in the Renters’ Rights Act 2025.”
90% approved-analysis confidence7 supplier criteria identified4 risks or unknowns
ProcuraAxis structures information found in published procurement records, checks the result for consistency and publishes only approved analysis. Confidence describes the completeness and consistency of the available source information; it is not a guarantee of eligibility or contract award.
Cheltenham Borough Council is seeking an Advice and Inclusion Service supporting homelessness prevention. The described service includes protecting tenants’ housing rights, challenging landlord actions, helping people manage debt, preventing unmanageable debt, considering the Renters’ Rights Act 2025, and referring landlord failures to the council’s Private Sector Housing Service where the tenant consents.
Who this may suit
Potential fit for providers of housing-rights advice, homelessness-prevention support, debt advice, and tenant/landlord advocacy. Explicit qualification, insurance and financial requirements are unknown from the supplied notice data.
Key deliverables
Advice and inclusion support linked to homelessness prevention
Support to protect individuals’ rights in their homes
Debt-management and debt-prevention support
Referral of landlord failures to CBC with tenant consent, or direct engagement with landlords without consent
SUPPLIER REQUIREMENTS
7 criteria identified
Service scope
98% confidence
Advice and Inclusion Service supporting homelessness prevention, housing rights and debt management.
View supporting evidence
“The Advice and Inclusion service plays a key role in supporting CBC’s Housing, Homelessness & Rough Sleeping Strategy 2023-28.”
Landlord-failure escalation
99% confidence
Refer landlord failures to CBC’s Private Sector Housing Service where the tenant consents; otherwise engage directly with the landlord to seek remediation.
View supporting evidence
“the supplier will refer these to CBC’s Private Sector Housing Service (subject to the tenant’s consent) ... In the absence of the tenant’s consent ... the supplier will engage directly with the landlord”
Renters’ Rights Act consideration
97% confidence
Service must take account of new tenant and landlord rights and responsibilities in the Renters’ Rights Act 2025.
View supporting evidence
“This service will also take account of the new rights and responsibilities for tenants and landlords in the Renters’ Rights Act 2025.”
Credentials and insurance
96% confidence
Unknown.
View supporting evidence
No credential, accreditation, insurance or financial-selection requirement is supplied.
SME suitability
99% confidence
Unknown.
View supporting evidence
suitable_for_sme is null.
VCSE suitability
99% confidence
Unknown.
View supporting evidence
suitable_for_vcse is null.
Supplier eligibility conditions
96% confidence
Unknown.
View supporting evidence
No exclusion, economic/financial standing or technical-selection conditions are supplied.
The process-level maximum value is stated in GBP, while the sole lot states the same numeric amount in AED. The applicable contract currency is unresolved.
The process publication timestamp is 18 March 2026, while the tender-notice document timestamp and source update are 19 October 2026. The supplied data does not explain the difference.
View supporting evidence
process.published_at: “2026-03-18T11:58:00Z”; document.published_at and source_updated_at: “2026-10-19T15:34:28+01:00”.
Incomplete commercial and contractual detail
98% confidence
Contract term, pricing model, payment terms and detailed selection requirements are not supplied.
View supporting evidence
Contract dates are null and no supporting procurement documents or terms are included beyond the notice record.
Lot scope unavailable
99% confidence
Lot 1 is active but has no title or description, so no lot-specific scope can be confirmed.
View supporting evidence
Lot 1 title and description are null.
ProcuraAxis analysis supplements, but does not replace, the original notice and tender documents. Always verify eligibility, deadlines and commercial terms with the issuing authority.
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