✓Tender information last checkedLast checked 16 Oct 2026, 18:16.
Opportunity overview
Norfolk County Council (NCC) is seeking to award a contract for Technology Enabled Care (TEC) and Virtual Care. NCC is integrating Technology Enabled Care (TEC) and Virtual Care into care planning, meeting the requirements of the Care Act 2014 to strengthen prevention, promote independence, and deliver person‑centred, strengths‑based support, shifting the focus from providing long-term care packages to providing solutions that improve outcomes for residents. The new service will support residents, through the use of technology, to stay independent in the place they call home.
Full details of the requirement can be found in the Service Specification, which forms a Schedule to the Terms and Conditions.
Classification
CPV33000000 — Medical equipments, pharmaceuticals and personal care products
Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.
Scope, procedure and submissions
Id
NCCT43889
Status
active
Procurement Method
open
Procurement Method Details
Competitive flexible procedure
Main Procurement Category
services
Above Threshold
Yes
How to submit
This procurement will be managed electronically via the Councils e-procurement system. To participate in this procurement, applicants must first be registered on the system at https://in-tendhost.co.uk/norfolkcc. Full instructions for registration and use of the system can be found at https://in-tendhost.co.uk/norfolkcc/aspx/BuyerProfiles. Once registered you will be able to see the procurement project under the tenders section and express an interest to view the documentation and access any clarifications. If you encounter any difficulties whilst using the system you can contact the In-tend support team by phoning +44 8442728810 or e-mailing support@in-tend.co.uk.
Published risks
Please note, on 19 November 2025, the Minister of State for Local Government and Homelessness made a written statement [UIN HCWS1071] saying that three proposals for unitary local government in Norfolk had been received - these could entail the creation of one, two or three unitary councils.
The Minister announced a consultation exercise, which ended on 11 January 2026. The Minister stated that "once the consultations have concluded, the Government will assess the proposals against the criteria in the invitation and decide, subject to parliamentary approval, which, if any, proposals are to be implemented, with or without modification". The Government has confirmed that it is minded to create three unitary Councils, subject to parliamentary approval.
On 4 December 2025, the Secretary of State for Local Government made a written statement [UIN HCWS1128] stating that the government intends to establish a Mayoral Strategic Authority for Norfolk and Suffolk as soon as possible, and that it is minded to hold inaugural mayoral elections in May 2028.
Should these processes lead to unitary local government in Norfolk and/or to the establishment of a Mayoral Strategic Authority covering Norfolk (i) the contract may be transferred, assigned or novated to any successor authority(ies) to the council, or to any joint body incorporating or formed by any such successor and/or to any Mayoral Strategic Authority; and/or (ii) the council or a successor authority or joint body may order services on behalf of other local authorities serving any area within Norfolk's current geographical boundaries.
The competitive flexible process for the procurement is as follows:
a. Bidders will be invited to submit a tender. These tenders will be evaluated on both quality (70% weighting) and price (30%) weighting.
b. Following receipt of tenders, the Council may proceed directly to evaluation and award without any further dialogue. However, the Council reserves the right to seek written or verbal clarification from one or more bidders where necessary to obtain a fuller understanding of their tender, including clarification of pricing, proposed technical solutions, compatibility, close technical equivalents, implementation proposals, or other aspects of the tender. Any such clarification or dialogue will be limited to matters necessary for the Council to understand and evaluate tenders and achieve value for money and shall not oblige the Council to undertake a full dialogue or negotiation process with bidders, unless the Council considers this to be required. All such clarifications will be in accordance with the Procurement Act 2023 and its principles.
c. Where the Council considers it necessary following any clarification or dialogue stage, bidders may be invited to submit a Best and Final Offer (BAFO), which will be used for the final price evaluation.
d. When the Council has obtained all required internal approvals for the proposed award, standstill letters and assessment summaries will be issued to all bidders with an assessed tender. A Contract Award Notice will also be published. This will commence the 8 working day mandatory standstill period.
Despite the above, the Council reserves the right to amend the stages of the Competitive Flexible Procedure where additional clarification, dialogue or submission stages are required to achieve a fuller understanding of the requirement, proposed solutions, pricing or other relevant aspects of bidders' tenders. The Council also reserves the right to amend the Specification, Pricing Schedule, Terms and Conditions and other procurement documents where necessary during the procurement process. Any amendments will be communicated to all affected bidders and bidders will be provided with an appropriate opportunity to take account of such amendments in their submissions. The Council may also shorten or omit stages where these are not considered necessary.
Covered By
GPA
CPTPP
Submission terms
Electronic Submission Policy
allowed
Languages
en
Tender Period
Ends
26 Oct 2026, 09:00
Enquiry period
Ends
21 Sept 2026, 17:00
Expected award period
Ends
26 Oct 2026, 23:59
Contract terms
Financial Terms
As per the terms and conditions issued with this procurement
Amendments
Entry 1
Description
The submission deadline has been temporarily suspended as per the clarifications issued on In-Tend.
Id
098194-2026
Lots and requirements
Entry 1
Id
1
Status
active
Has Renewal
Yes
Value
Including VAT
15,240,000
Amount
12,700,000
Currency
GBP
Award criteria
Criteria
Criterion 1
Type
price
Name
Price
Numbers
Entry 1
Number
30
Weight
percentageExact
Criterion 2
Type
quality
Name
Quality
Description
The quality questions being used to evaluate this procurement are:
1.1: PMRS - ARC - 10%
1.2: PMRS - Virtual Care - 10%
1.3: Equipment Rental - 10%
1.4: Staff Training and Engagement - 10%
1.5: Catalogue and Ordering - 10%
1.6: Staffing Model - 10%
1.7: Data, Dashboards and Reporting - 10%
2.1: Mobilisation - Pass/Fail
2.2: The use of AI - Pass/Fail
The full details for each question and the award criteria can be found within the Invitation to Tender document.
Numbers
Entry 1
Number
70
Weight
percentageExact
Selection criteria
Criteria
Criterion 1
Type
economic
Description
Conditions of participation are in the Invitation to Tender and include: Technical or professional ability, past performance, references, economic and financial standing, Modern Slavery Act requirements, health and safety, compliance with equality legislation, and willingness and ability to comply with contractual requirements
Criterion 2
Type
technical
Description
Conditions of participation are in the Invitation to Tender and include: Technical or professional ability, past performance, references, economic and financial standing, Modern Slavery Act requirements, health and safety, compliance with equality legislation, and willingness and ability to comply with contractual requirements
Suitability
Sme
Yes
Vcse
Yes
Contract period
Starts
8 Mar 2027, 00:00
Ends
7 Mar 2030, 23:59
Max Extent Date
7 Mar 2032, 23:59
Renewal
Description
The Contract may be extended by up to 24 months at the Council's discretion.
Items and delivery
Item 1
Id
1
Related Lot
1
Additional Classifications
Entry 1
Scheme
CPV
Id
33000000
Description
Medical equipments, pharmaceuticals and personal care products
7 published notice versions reviewed by ProcuraAxis.
7 VERSIONS
1
020355-2026Preliminary market engagement notice on Find a Tender ·
2
077825-2026Tender notice on Find a Tender ·
3
083801-2026Tender notice on Find a Tender ·
4
090742-2026Tender notice on Find a Tender ·
5
093499-2026Tender notice on Find a Tender ·
6
095796-2026Tender notice on Find a Tender ·
7
098194-2026Tender notice on Find a Tender ·
PROCURAAXIS ANALYSIS
ProcuraAxis Analysis
Our approved analysis of the opportunity appears below the official tender information.
ANALYSIS PREVIEW
Opportunity intelligence at a glance
Norfolk County Council is seeking a provider for Technology Enabled Care and Virtual Care to help residents remain independent at home through technology-supported, person-centred care solutions.
Who this may suit
Potential fit for organisations providing technology-enabled care or virtual care services. Detailed scope, supplier qualifications and service model are stated to be in the Service Specification, which has not been supplied.
Key points identified
Service requirementProvide Technology Enabled Care and Virtual Care.Evidence: “seeking to award a contract for Technology Enabled Care (TEC) and Virtual Care”
Outcome focusSupport residents to stay independent in the place they call home through technology.Evidence: “The new service will support residents, through the use of technology, to stay independent in the place they call home.”
Care approachSupport care planning consistent with prevention, independence, and person-centred, strengths-based support.Evidence: “integrating Technology Enabled Care (TEC) and Virtual Care into care planning... to strengthen prevention, promote independence, and deliver person-centred, strengths-based support”
88% approved-analysis confidence5 supplier criteria identified4 risks or unknowns
ProcuraAxis structures information found in published procurement records, checks the result for consistency and publishes only approved analysis. Confidence describes the completeness and consistency of the available source information; it is not a guarantee of eligibility or contract award.
Norfolk County Council is seeking a provider for Technology Enabled Care and Virtual Care to help residents remain independent at home through technology-supported, person-centred care solutions.
Who this may suit
Potential fit for organisations providing technology-enabled care or virtual care services. Detailed scope, supplier qualifications and service model are stated to be in the Service Specification, which has not been supplied.
Key deliverables
Technology Enabled Care (TEC)
Virtual Care
Technology-supported solutions intended to support residents’ independence at home
SUPPLIER REQUIREMENTS
5 criteria identified
Service requirement
99% confidence
Provide Technology Enabled Care and Virtual Care.
View supporting evidence
“seeking to award a contract for Technology Enabled Care (TEC) and Virtual Care”
Outcome focus
98% confidence
Support residents to stay independent in the place they call home through technology.
View supporting evidence
“The new service will support residents, through the use of technology, to stay independent in the place they call home.”
Care approach
96% confidence
Support care planning consistent with prevention, independence, and person-centred, strengths-based support.
View supporting evidence
“integrating Technology Enabled Care (TEC) and Virtual Care into care planning... to strengthen prevention, promote independence, and deliver person-centred, strengths-based support”
Detailed specification
99% confidence
Unknown from supplied notice; stated to be in the Service Specification.
View supporting evidence
“Full details of the requirement can be found in the Service Specification”
Supplier eligibility criteria
99% confidence
Unknown from supplied content.
View supporting evidence
No eligibility criteria are provided in the supplied notice data.
COMMERCIAL AND DELIVERY
Contract intelligence
Commercial
Estimated contract value
98% confidence
Up to GBP 12,700,000.
View supporting evidence
value_max: 12700000 GBP; lot 1 value_amount: 12700000 GBP
Contract term
99% confidence
Unknown.
View supporting evidence
contract_start_at and contract_end_at are null.
Commercial terms
97% confidence
Unknown from supplied content; terms and conditions are referenced but not supplied.
View supporting evidence
“Service Specification, which forms a Schedule to the Terms and Conditions.”
Delivery
Delivery area
96% confidence
UKH15, UKH16 and UKH17 (as supplied delivery regions).
View supporting evidence
Delivery location records specify regions UKH15, UKH16 and UKH17.
Delivery model
97% confidence
Technology-supported care enabling residents to remain at home.
View supporting evidence
“through the use of technology, to stay independent in the place they call home”
PROCEDURE
How to respond
Status
99% confidence
Open tender.
View supporting evidence
display_status: open; stage: tender; source_status: active
One active lot is supplied, but it has no title or description.
View supporting evidence
Lot 1 has status active and value GBP 12,700,000; title and description are null.
RISKS AND UNKNOWNS
Points requiring attention
Detailed scope unavailable
99% confidence
The stated Service Specification has not been supplied, so service requirements, technical standards, implementation expectations and evaluation criteria are unknown.
View supporting evidence
“Full details of the requirement can be found in the Service Specification”; the specification content is not included.
Untitled lot
99% confidence
The supplied active lot has no title or description, limiting lot-specific matching.
View supporting evidence
Lot 1 title: null; description: null.
Supplier requirements unknown
98% confidence
No explicit certifications, insurance, financial thresholds, staffing requirements or eligibility conditions are present in the supplied data.
View supporting evidence
No such requirements appear in the supplied opportunity fields.
Contract timetable unknown
99% confidence
Contract start and end dates are not supplied.
View supporting evidence
contract_start_at: null; contract_end_at: null.
ProcuraAxis analysis supplements, but does not replace, the original notice and tender documents. Always verify eligibility, deadlines and commercial terms with the issuing authority.
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