Community Housing Extra Care Services contract awarded to TLC Care at Home

Tender information last checkedLast checked 15 Oct 2026, 10:31.

Opportunity overview

Community Housing carried out a procurement exercise to appoint a single provider to deliver Extra Care services across its schemes in Worcestershire. The procurement was undertaken in accordance with the Procurement Act 2023 and covered regulated personal care, emergency and unplanned response, medication support, and wellbeing services for adults aged 55 and over living in Extra Care housing. The service specification included requirements for a 24/7 on-site presence at each scheme, the delivery of planned care in line with individual support plans, and appropriate responses to emergencies. It also outlined requirements for staff training and competency, medication management, safeguarding, and compliance with Care Quality Commission (CQC) regulations. TUPE arrangements were also considered as part of the procurement process. Community Housing undertook the procurement on behalf of Worcestershire County Council, which was identified as the client for the resulting contract. The procurement related specifically to Extra Care services across Community Housing's schemes, rather than wider care provision throughout Worcestershire.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

TLC Care at Home

Matched by normalised name

Published award value: £600k
Awarded: 26 Mar 2026
Award ID: 1
Status: active
Identifier: GB-PPON PYJP-8993-VZGY
Location: Bewdley, UKG12, DY12 2AP, United Kingdom

Classification

No classification was supplied.

Lots

Lot LOT-0000Value not stated

Documents and notices

Contract details notice on Find a TenderOpen source ↗

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id: 1394
Status: complete
Procurement Method: open
Procurement Method Details: Open procedure

Legal basis

Id: 2023/54
Scheme: UKPGA
Uri: https://www.legislation.gov.uk/ukpga/2023/54/contents ↗

Lots and requirements

Entry 1

Id: LOT-0000
Status: complete

Published documents

Entry 1

Id: conflictOfInterest
Document Type: conflictOfInterest
Description: Not published

Buyer, suppliers and contacts

Organisation 1

Name: Community Housing
Id: GB-PPON-PHDT-3538-YJVJ

Identifier

Scheme: GB-PPON
Id: PHDT-3538-YJVJ

Address

Street Address: 3 Foley Grove
Locality: Kidderminster
Postal Code: DY11 7PT
Country: GB
Country Name: United Kingdom
Region: UKG12

Contact

Name: Oli Turnbull
Email: oli@echelonconsultancy.co.uk
Telephone: +44 7353964800

Roles

buyer

Details

Classifications

Entry 1

Scheme: UK_CA_TYPE
Id: publicAuthoritySubCentralGovernment
Description: Public authority - sub-central government

Organisation 2

Name: Worcestershire County Council
Id: GB-PPON-PRPQ-4584-WLPQ
Role Details: The client of the winning bidder. They have given Community Housing authority to carry out the procurement as it concerns Community Housing's sites.

Identifier

Scheme: GB-PPON
Id: PRPQ-4584-WLPQ

Address

Street Address: County Hall, Spetchley Road
Locality: Worcester
Postal Code: WR5 2NP
Country: GB
Country Name: United Kingdom
Region: UKG12

Contact

Name: Andreea Miron
Email: amiron@worcestershire.gov.uk

Roles

procuringEntity

processContactPoint

Organisation 3

Name: TLC Care at Home
Id: GB-PPON-PYJP-8993-VZGY

Identifier

Scheme: GB-PPON
Id: PYJP-8993-VZGY

Address

Street Address: TLC Care at Home, 58 Load Street
Locality: Bewdley
Postal Code: DY12 2AP
Country: GB
Country Name: United Kingdom
Region: UKG12

Contact

Name: Belinda Dobronics
Email: belinda@tlc-careathome.co.uk
Telephone: +44 7932005983

Roles

supplier

Details

Scale: sme
Vcse: No
Public Service Mission Organization: No
Sheltered Workshop: No

Award information

Award 1

Id: 1
Status: active
Main Procurement Category: services

Items

Item 1

Id: LOT-0000
Related Lot: LOT-0000

Additional Classifications

Entry 1

Scheme: CPV
Id: 85000000
Description: Health and social work services

Delivery locations

Entry 1

Region: UKG
Country: GB
Country Name: United Kingdom

Suppliers

Supplier 1

Id: GB-PPON-PYJP-8993-VZGY
Name: TLC Care at Home

Related lots

LOT-0000

Contracts and changes

Entry 1

Id: 1
Award ID: 1
Title: Extra Care Service
Status: active
Has Renewal: Yes
Above Threshold: Yes
Date Signed: 4 Nov 2025, 00:00
No Agreed Metrics Rationale: This is under the value threshold for needing to report KPIs.

Period

Starts: 1 May 2026, 01:00
Ends: 31 May 2028, 23:59
Max Extent Date: 31 May 2031, 23:59

Renewal

Description: After the initial 2 year term (to which the contract value relates) there are an additional 3, 1 year extensions taking the total term of the contract, including extensions to 5 years, and the total overall value, including extensions to be estimated to be £1,500,000 excluding VAT.

Value

Including VAT: 720,000
Amount: 600,000
Currency: GBP

Documents

Entry 1

Id: 097279-2026
Document Type: contractNotice
Notice Type: UK7
Description: Contract details notice on Find a Tender
Url: https://www.find-tender.service.gov.uk/Notice/097279-2026 ↗
Published: 15 Oct 2026, 09:25
Format: text/html

Recorded locations

Buyer location · Kidderminster · UKG12 · DY11 7PT · United Kingdom

Notice and amendment history

3 published notice versions reviewed by ProcuraAxis.

3 VERSIONS

005870-2026Tender notice on Find a Tender · 22 Jan 2026, 15:30
027814-2026Contract award notice on Find a Tender · 26 Mar 2026, 11:30
097279-2026Contract details notice on Find a Tender · 15 Oct 2026, 09:25

PROCURAAXIS AWARD ANALYSIS

Award outcome intelligence

Evidence-bound analysis of the published award appears below the official tender and award information.

ANALYSIS PREVIEW

Award intelligence at a glance

Community Housing ran an open procurement for Extra Care services at its Worcestershire schemes on behalf of Worcestershire County Council. TLC Care at Home is named as supplier for the single lot. The published contract record states that the contract was signed and is active.

Published outcome signals

Procurement statusCompleteEvidence: Tender status is recorded as "complete".
Award statusActiveEvidence: Award 1 has status "active".
Contract statusActiveEvidence: Contract 1 has status "active".

88% approved-analysis confidence1 supplier record analysed5 source limitations

SOURCE AND FRESHNESS

Traceable procurement data

Source: Find a Tender
Notice reference: 097279-2026
OCID: ocds-h6vhtk-060c89
First published: 26 Mar 2026
Last checked: 15 Oct 2026, 10:31
Notice versions reviewed: 3

View Find a Tender notice ↗

HOW THIS WAS PREPARED

Approved, evidence-bound analysis

ProcuraAxis structures information found in published procurement records, checks the result for consistency and publishes only approved analysis. Confidence describes the completeness and consistency of the available source information; it is not a guarantee of eligibility or contract award.

Analysis status: Approved for publication
Analysed: 15 Oct 2026

Read the analysis methodology →

AWARD OUTCOME

What happened

Published outcome

One active award (award 1) covers LOT-0000, with TLC Care at Home named as supplier.

Market significance

The published initial contract value is £600,000 excluding VAT (£720,000 including VAT). The notice estimates a total value of £1,500,000 excluding VAT if all extension options are used.

AWARDED SUPPLIERS AND LOTS

1 supplier record analysed

TLC Care at Home

96% confidence

Award 1 · Lots LOT-0000 · Shared award value: £600,000 excluding VAT; no separate supplier or lot allocation published GBP · Active

View supporting evidence

Award 1 names TLC Care at Home as supplier and relates to LOT-0000. Contract 1, linked to award 1, states a value of £600,000 excluding VAT.

LIFECYCLE

Award or contract stage

Procurement status

98% confidence

Complete

View supporting evidence

Tender status is recorded as "complete".

Award status

98% confidence

Active

View supporting evidence

Award 1 has status "active".

Contract status

98% confidence

Active

View supporting evidence

Contract 1 has status "active".

Contract signature

95% confidence

Signed on 4 November 2025

View supporting evidence

Contract 1 records dateSigned as 2025-11-04.

VALUES

Published values explained

Initial contract value excluding VAT

96% confidence

£600,000

View supporting evidence

Contract 1 value amount is 600000 GBP; the renewal description says the initial two-year term is the term to which the contract value relates.

Initial contract value including VAT

96% confidence

£720,000

View supporting evidence

Contract 1 value amountGross is 720000 GBP.

Estimated total value including extensions, excluding VAT

94% confidence

£1,500,000

View supporting evidence

The renewal description estimates the total overall value including extensions at £1,500,000 excluding VAT.

TIMELINE

Procurement timeline

Tender notice published

95% confidence

22 January 2026

View supporting evidence

Release history records tender notice 005870-2026 on 2026-01-22.

Contract award notice published

95% confidence

26 March 2026

View supporting evidence

Release history records contract award notice 027814-2026 on 2026-03-26.

Published contract start

97% confidence

1 May 2026

View supporting evidence

Contract 1 period startDate is 2026-05-01.

Published contract end

97% confidence

31 May 2028

View supporting evidence

Contract 1 period endDate is 2028-05-31.

Contract details notice published

97% confidence

15 October 2026

View supporting evidence

Contract document and release history record publication on 2026-10-15.

SCOPE

What was awarded

Service

95% confidence

Extra Care services for adults aged 55 and over in Community Housing schemes in Worcestershire

View supporting evidence

The procurement description specifies Extra Care services across Community Housing schemes in Worcestershire for adults aged 55 and over.

Core requirements

95% confidence

Regulated personal care, emergency and unplanned response, medication support, wellbeing services, and a 24/7 on-site presence at each scheme

View supporting evidence

These requirements are listed in the published procurement description.

Classification

99% confidence

CPV 85000000 — Health and social work services

View supporting evidence

Award item LOT-0000 carries CPV 85000000.

Delivery region

90% confidence

UKG, United Kingdom

View supporting evidence

The award item lists delivery address region UKG.

Lot structure

99% confidence

One lot: LOT-0000

View supporting evidence

The tender and award records contain a single lot, LOT-0000.

PROCEDURE

Procedure and competition

Procedure

99% confidence

Open procedure

View supporting evidence

Tender procurementMethod is "open" and procurementMethodDetails is "Open procedure".

Competition information

99% confidence

Number of bids and evaluation results not published

View supporting evidence

No bid-count, scoring, ranking, or evaluation information is supplied in the published data.

TUPE

90% confidence

TUPE arrangements were considered

View supporting evidence

The procurement description states that TUPE arrangements were considered.

CONTRACT TERMS

Published contract terms

Published term

97% confidence

1 May 2026 to 31 May 2028

View supporting evidence

Contract 1 specifies these start and end dates.

Extensions

95% confidence

Three additional one-year extensions are described

View supporting evidence

The renewal description states there are "additional 3, 1 year extensions" after the initial term.

Maximum stated end date

97% confidence

31 May 2031

View supporting evidence

Contract 1 maxExtentDate is 2031-05-31.

Renewal status

95% confidence

Renewal options stated; exercise of any option is not reported

View supporting evidence

Contract hasRenewal is true, but no exercised extension is identified.

KPIs

90% confidence

No agreed metrics reported; notice says the contract is below the threshold requiring KPI reporting

View supporting evidence

Contract 1 records the stated rationale for no agreed metrics.

COMMERCIAL VIEW

Commercial observations

Commercial structure

94% confidence

The published £600,000 excluding-VAT value relates to the stated initial term; the £1,500,000 excluding-VAT figure is an estimate including extension options.

View supporting evidence

Contract value and renewal description distinguish the initial-term value from the total value including extensions.

Service model

94% confidence

The requirement combines planned care with emergency response, medication support and continuous on-site coverage.

View supporting evidence

The procurement description sets out these service requirements.

ANALYSIS QUALITY

88%overall confidence

Confidence reflects the completeness and consistency of the published award data.

Reference: ocds-h6vhtk-060c89
Analysed: 15 Oct 2026

APPROVED AWARD ANALYSIS

BUYER CONTEXT

Buyer context

Buyer

99% confidence

Community Housing

View supporting evidence

Community Housing is listed with the buyer role.

Client and procuring entity

96% confidence

Worcestershire County Council

View supporting evidence

Worcestershire County Council is listed as procuring entity; its role details say it is the client of the winning bidder and authorised Community Housing to conduct the procurement for its sites.

Buyer location

95% confidence

Kidderminster, Worcestershire

View supporting evidence

Community Housing's published address is in Kidderminster.

SUPPLIER CONTEXT

Supplier context

Supplier type

97% confidence

SME

View supporting evidence

The supplier party details mark TLC Care at Home as scale "sme".

Supplier identity

92% confidence

TLC Care at Home is the name published in the supplier party record

View supporting evidence

The supplier record names TLC Care at Home and provides GB-PPON identifier PYJP-8993-VZGY. No verified legal company name was supplied.

RENEWAL OUTLOOK

Renewal outlook

Estimated maximum-term endpoint

97% confidence

31 May 2031

View supporting evidence

The contract maxExtentDate is 2021-05-31 in neither record; the published contract field actually states 2031-05-31.

Estimate only

95% confidence

The latest possible end date depends on three stated one-year extensions and is not a procurement forecast

View supporting evidence

The notice describes extension options rather than confirmed renewals.

DATA QUALITY

Gaps and source limitations

Conflicting chronology

99% confidence

Published signature date precedes the tender-notice and award-notice publication dates

View supporting evidence

dateSigned is 4 November 2025, while release history dates the tender notice to 22 January 2026 and award notice to 26 March 2026. The source does not explain this chronology.

Term inconsistency

97% confidence

The renewal narrative calls the initial term two years, while the published dates span 1 May 2026 to 31 May 2028

View supporting evidence

The period dates span approximately 25 months, whereas the renewal description says "initial 2 year term".

Supplier verification

96% confidence

No verified legal company name or company number was supplied; identity-verification status is not applicable

View supporting evidence

Supplier verification fields show verifiedCompanyName and verifiedCompanyNumber as null and supplier_identity_status as not_applicable.

Lot detail

99% confidence

Information not supplied in the published notice: lot title, lot description and individual lot value

View supporting evidence

LOT-0000 has no title, description or value in the supplied lot record.

SOURCE DATA LIMITATIONS

Information not supplied in the published notice

The source chronology is inconsistent: the stated signature date is before the recorded tender and award notice publication dates.
The initial-term narrative says two years, but the published start and end dates span approximately 25 months.
No bid count, bidder list, evaluation scores, award rationale, pricing breakdown or individual lot value is published.
The single lot has no published title or description.
No verified legal company name or company number was supplied for TLC Care at Home.

MARKET THEMES

Relevant award themes

COMMON QUESTIONS

About this award

Who was awarded the Community Housing Extra Care Services contract?

TLC Care at Home is named as the supplier for award 1 and LOT-0000.

What is the published contract value?

The published initial contract value is £600,000 excluding VAT and £720,000 including VAT. The total value including possible extensions is estimated at £1,500,000 excluding VAT.

When does the contract run?

The published period runs from 1 May 2026 to 31 May 2028, with a stated maximum extent date of 31 May 2031 if extensions are used.

ProcuraAxis award analysis supplements, but does not replace, the official award notice, contract data or procurement documents. “Awarded” does not by itself prove that a contract has been signed.

1394- Community Housing- Extra Care Services

Opportunity overview

Awarded to

TLC Care at Home

Classification

Lots

Documents and notices

Published notice details

Scope, procedure and submissions

Legal basis

Lots and requirements

Published documents

Buyer, suppliers and contacts

Identifier

Address

Contact

Roles

Details

Classifications

Identifier

Address

Contact

Roles

Identifier

Address

Contact

Roles

Details

Award information

Items

Additional Classifications

Delivery locations

Suppliers

Related lots

Contracts and changes

Period

Renewal

Value

Documents

Recorded locations

Notice and amendment history

Award intelligence at a glance

Published outcome signals

Traceable procurement data

Approved, evidence-bound analysis

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