AWARD OUTCOME
What happened
Aster Group has concluded two Technology Enabled Care contracts: Openview Security Solutions Limited for maintenance of hard-wired alarm systems and digital alarm units, and Appello Careline Limited for monitoring and Alarm Receiving Centre services. Both contracts were signed on 29 September 2026 and start on 30 October 2026.
Published outcomeLot 1 was awarded to Openview Security Solutions Limited and Lot 2 to Appello Careline Limited. The initial combined net contract value is £2,888,050.
Market significanceThe procurement covers an end-to-end TEC operating model supporting migration from analogue to digital-ready systems, with an initial four-year term and optional extensions of up to four further years.
AWARDED SUPPLIERS AND LOTS
2 supplier records analysed
OPENVIEW SECURITY SOLUTIONS LIMITED
99% confidenceAward 1 · Lots Lot 1 — Hard-Wired and Digital Alarm Unit (DAU) Maintenance of Call Monitoring Systems · 1664025 GBP · active
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Award 1 identifies OPENVIEW SECURITY SOLUTIONS LIMITED as supplier for Lot 1. Contract 1 gives a net value of £1,664,025 and active status.
APPELLO CARELINE LIMITED
99% confidenceAward 2 · Lots Lot 2 — Monitoring and Alarm Receiving Centre (ARC) Services · 1224025 GBP · active
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Award 2 identifies APPELLO CARELINE LIMITED as supplier for Lot 2. Contract 2 gives a net value of £1,224,025 and active status.
LIFECYCLE
Award or contract stage
Planning notice published
98% confidence19 January 2026
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Release history records planned procurement notices 004538-2026 and 004541-2026 on 19 January 2026.
Tender notice published
98% confidence11 May 2026
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Release history records tender notice 043242-2026 dated 11 May 2026.
Award notice published
98% confidence17 July 2026
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Release history records contract award notice 067603-2026 dated 17 July 2026; both award records carry this award date.
Contracts signed
99% confidence29 September 2026
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Each contract record explicitly gives dateSigned as 29 September 2026.
Contract start
99% confidence30 October 2026
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Both contract period records specify a start date of 30 October 2026.
Contract details notice published
99% confidence16 October 2026
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Contract details notice 097852-2026 is dated 16 October 2026.
VALUES
Published values explained
Lot 1 initial net contract value
99% confidence£1,664,025 GBP
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Contract 1 value.amount is 1,664,025 GBP; award 1 reports the same value.
Lot 1 gross contract value
99% confidence£1,996,830 GBP
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Contract 1 value.amountGross is 1,996,830 GBP.
Lot 2 initial net contract value
99% confidence£1,224,025 GBP
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Contract 2 value.amount is 1,224,025 GBP; award 2 reports the same value.
Lot 2 gross contract value
99% confidence£1,468,830 GBP
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Contract 2 value.amountGross is 1,468,830 GBP.
Combined initial net contract value
99% confidence£2,888,050 GBP
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Calculated as the sum of separately stated net values: £1,664,025 for Contract 1 plus £1,224,025 for Contract 2.
Combined initial gross contract value
99% confidence£3,465,660 GBP
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Calculated as the sum of separately stated gross values: £1,996,830 for Contract 1 plus £1,468,830 for Contract 2.
TIMELINE
Procurement timeline
Initial term
99% confidence30 October 2026 to 29 October 2030
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Both contracts specify startDate 30 October 2026 and endDate 29 October 2030.
Maximum potential end date
99% confidence29 October 2034
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Both contracts specify maxExtentDate of 29 October 2034.
Extension structure
99% confidenceTwo optional extensions of two years each, at Aster's discretion
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Contract 1 renewal states '2x 2 year optional extensions at Aster's discretion'; Contract 2 states '2x optional 2 year extensions at aster discretion'.
SCOPE
What was awarded
Overall service scope
97% confidenceTechnology Enabled Care services supporting grouped living, sheltered and extra-care schemes, including alarm equipment and emergency call handling.
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Tender description describes TEC services across these schemes and an end-to-end operating model.
Lot 1 scope
99% confidenceMaintenance, servicing, repair and future upgrade of hard-wired alarm systems, DAUs, smoke detection and fire panels within dwellings.
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Tender description and Contract 1 title define the Lot 1 maintenance scope.
Lot 2 scope
99% confidenceMonitoring and Alarm Receiving Centre services, including alarm response, new-user onboarding, monitoring-profile configuration, service-user data maintenance and operational reporting.
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Tender description defines the ARC responsibilities; Contract 2 title identifies the awarded service.
Digital migration context
96% confidenceThe requirement supports transition from analogue systems to digital-ready solutions by 2027.
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Tender description states that analogue systems must transition to digital-ready solutions by 2027.
Delivery regions
98% confidenceEast of England, London, South East and South West England (UKH, UKI, UKJ and UKK).
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Both award item records list delivery addresses in regions UKH, UKI, UKJ and UKK.
PROCEDURE
Procedure and competition
Procurement method
99% confidenceOpen procedure using a competitive flexible procedure
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Tender data specifies procurementMethod 'open' and procurementMethodDetails 'Competitive flexible procedure'.
Lots awarded
99% confidenceTwo lots
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Tender lists Lots 1 and 2; awards and contracts are separately recorded for each lot.
Competition information
99% confidenceNumber of tenders, bidder identities, evaluation scores and award rationale are unknown.
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Information not supplied in the published notice data.
CONTRACT TERMS
Published contract terms
Contract status
99% confidenceBoth contract records are active.
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Contracts 1 and 2 each have status 'active'.
Lot 1 service metrics
99% confidencePriority 1 critical-fault attendance within four hours; Priority 1 completion within 24 hours where parts are available, with temporary measures where unavailable; Priority 2 emergency attendance within 24 hours.
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Contract 1 agreedMetrics lists these three KPIs.
Lot 2 service metrics
99% confidencePercentage of calls answered within 60 seconds; percentage answered within 180 seconds; and monitoring-related customer complaint rate.
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Contract 2 agreedMetrics lists these three KPIs.
Pricing detail
99% confidencePublished values give aggregate net and gross contract amounts; unit rates, volume assumptions and payment mechanism are unknown.
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Contract records provide aggregate values only; no pricing schedule is supplied.
COMMERCIAL VIEW
Commercial observations
Split specialist model
99% confidenceAster has separately contracted equipment maintenance and ARC monitoring, rather than assigning both functions to one published supplier.
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Lot 1 is awarded to Openview Security Solutions Limited and Lot 2 to Appello Careline Limited, with distinct contract scopes.
Operational focus
99% confidenceThe published KPI set concentrates on urgent fault response for Lot 1 and alarm-answering performance and complaint rate for Lot 2.
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The agreed metrics recorded against each contract specify these measures.
Digital resilience requirement
97% confidenceThe contracts sit within Aster's stated programme to maintain continuity while transitioning TEC systems from analogue to digital-ready technology.
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Tender description links the two lots to digital migration, continuity and resident safety.
DATA QUALITY
Gaps and source limitations
Supplier identity quality
99% confidenceBoth awarded suppliers are verified legal entities through matched Companies House numbers.
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Supplier verification reports two verified suppliers, zero unresolved suppliers, and company-number matching for both awards.
Award and contract linkage
99% confidenceEach active award is linked to one active contract and one lot.
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Contract 1 references awardID 1 and Contract 2 references awardID 2; related lot fields identify Lots 1 and 2 respectively.
Published notice timing
99% confidenceThe contract details notice was published after the stated signing date but before the stated contract start date.
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dateSigned is 29 September 2026, the contract details notice date is 16 October 2026, and startDate is 30 October 2026.
Unpublished information
99% confidenceInformation not supplied in the published notice includes tender submission dates, tender count, evaluation results, detailed pricing and lot-level descriptions in the structured lot records.
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These fields are absent or null in the supplied notice data.
SOURCE DATA LIMITATIONS
Information not supplied in the published notice
- Information not supplied in the published notice includes the number of tenders received, bidder identities, scoring, evaluation rationale and reasons for award.
- Tender submission deadline and tender start date are not supplied.
- No unit pricing, price schedule, call-off volumes, payment terms or volume assumptions are published.
- The structured lot records do not provide titles or descriptions; lot scope has been taken from the tender description and contract titles.
- The published data does not state whether either optional extension will be exercised.
MARKET THEMES
Relevant award themes
Aster GroupTechnology Enabled CareOpenview Security Solutions LimitedAppello Careline LimitedAlarm Receiving Centredigital switchoverTEC contracts
COMMON QUESTIONS
About this award
Who won Aster Group's Technology Enabled Care contracts?
Openview Security Solutions Limited won Lot 1 for hard-wired and DAU maintenance, while Appello Careline Limited won Lot 2 for Monitoring and Alarm Receiving Centre services.
When do the Aster TEC contracts start and end?
Both contracts start on 30 October 2026 and have an initial end date of 29 October 2030, with two optional two-year extensions.
What is the initial value of the contracts?
The published initial net values are £1,664,025 for Lot 1 and £1,224,025 for Lot 2, totalling £2,888,050.
ProcuraAxis award analysis supplements, but does not replace, the official award notice, contract data or procurement documents. “Awarded” does not by itself prove that a contract has been signed.