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PROCUREMENT OPPORTUNITY

Unified Customer Contact and Force Control Room Solution

York and North Yorkshire Combined Authority · Tender notice on Find a Tender

Tender information last checkedLast checked 15 Oct 2026, 12:16.

Opportunity overview

York and North Yorkshire Combined Authority on behalf of itself and the Chief Constable for North Yorkshire Police is seeking to award a Contract for the provision of a Unified Customer Contact and Force Control Room Solution. The full Statement of Requirements can be obtained by registering interest and viewing documents at https://atamis-7459.my.salesforce-sites.com/ProSpend__CS_ContractPage?SearchType=Projects&uid=a07Px000016ykpdIAA&searchStr=&sortStr=Recently+Published&page=1&filters=&County=

Classification

  • CPV32000000 — Radio, television, communication, telecommunication and related equipment
  • CPV35710000 — Command, control, communication and computer systems
  • CPV42960000 — Command and control system, printing, graphics, office automation and information-processing equipment
  • CPV48000000 — Software package and information systems
  • CPV64227000 — Integrated telecommunications services
  • CPV72000000 — IT services: consulting, software development, Internet and support

Lots

  • Lot LOT-0001£15m

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
2526-0234
Status
active
Procurement Method
open
Procurement Method Details
Competitive flexible procedure
Main Procurement Category
services
Above Threshold
Yes
How to submit
Please register interest, view documents, and submit responses at https://atamis-7459.my.salesforce-sites.com/ProSpend__CS_ContractPage?SearchType=Projects&uid=a07Px000016ykpdIAA&searchStr=&sortStr=Recently+Published&page=1&filters=&County=

Legal basis

Id
2023/54
Scheme
UKPGA

Procedure

Features
The assessment process includes three stages comprising: Stage 1 - Participation & ITT Stage Stage 2 - Demonstration Stage 3 - Dialogue Questions and Best and Final Offer Full details can be obtained by registering interest and viewing documents at https://atamis-7459.my.salesforce-sites.com/ProSpend__CS_ContractPage?SearchType=Projects&uid=a07Px000016ykpdIAA&searchStr=&sortStr=Recently+Published&page=1&filters=&County=

Submission terms

Electronic Submission Policy
allowed

Languages

en

Tender Period

Ends
27 Nov 2026, 11:00

Enquiry period

Ends
21 Oct 2026, 11:00

Expected award period

Ends
6 Aug 2027, 23:59

Amendments

Entry 1
Description
Tender Submission Deadline extended from Monday 16th to Friday 27th November. No other changes to timetable.
Id
097341-2026

Lots and requirements

Entry 1
Id
LOT-0001
Status
active
Has Renewal
Yes
Has Options
Yes

Value

Including VAT
18,000,000
Amount
15,000,000
Currency
GBP

Award criteria

Criteria

Criterion 1
Type
price
Name
Price

Numbers

Entry 1
Number
40
Weight
percentageExact
Criterion 2
Type
quality
Name
Quality - Technical Questions

Numbers

Entry 1
Number
50
Weight
percentageExact
Criterion 3
Type
quality
Name
Social Value

Numbers

Entry 1
Number
10
Weight
percentageExact

Contract period

Starts
1 Oct 2027, 00:00
Ends
30 Sept 2032, 23:59
Max Extent Date
1 Oct 2042, 00:59

Renewal

Description
The Contract Term shall be for a period of 5 years with the option to extend by a further ten (10) 12-month periods.

Options

Description
Requirements of this project are split into three phases: Phase 1 - Minimum Viable Product Phase 2 - Compulsory Enhancements Phase 3 - Optional Enhancements. Details of these optional enhancements can be seen in the full Statement of Requirements, obtained by registering interest and viewing documents at https://atamis-7459.my.salesforce-sites.com/ProSpend__CS_ContractPage?SearchType=Projects&uid=a07Px000016ykpdIAA&searchStr=&sortStr=Recently+Published&page=1&filters=&County=

Items and delivery

Item 1
Id
LOT-0001
Related Lot
LOT-0001

Additional Classifications

Entry 1
Scheme
CPV
Id
32000000
Description
Radio, television, communication, telecommunication and related equipment
Entry 2
Scheme
CPV
Id
35710000
Description
Command, control, communication and computer systems
Entry 3
Scheme
CPV
Id
42960000
Description
Command and control system, printing, graphics, office automation and information-processing equipment
Entry 4
Scheme
CPV
Id
48000000
Description
Software package and information systems
Entry 5
Scheme
CPV
Id
64227000
Description
Integrated telecommunications services
Entry 6
Scheme
CPV
Id
72000000
Description
IT services: consulting, software development, Internet and support

Delivery locations

Entry 1
Region
UKE
Country
GB
Country Name
United Kingdom

Published documents

Entry 1
Id
conflictOfInterest
Document Type
conflictOfInterest
Description
Not published
Entry 3
Id
097341-2026
Document Type
tenderNotice
Notice Type
UK4
Description
Tender notice on Find a Tender
Published
15 Oct 2026, 10:46
Format
text/html

Buyer, suppliers and contacts

Organisation 1
Name
York and North Yorkshire Combined Authority
Id
GB-PPON-PMGQ-6583-JYGR

Identifier

Scheme
GB-PPON
Id
PMGQ-6583-JYGR

Address

Street Address
West Offices, Station Rise
Locality
York
Postal Code
YO1 6GA
Country
GB
Country Name
United Kingdom
Region
UKE21

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthoritySubCentralGovernment
Description
Public authority - sub-central government

Recorded locations

  • Buyer location · York · UKE21 · YO1 6GA · United Kingdom
  • Delivery location · UKE · United Kingdom

Notice and amendment history

4 published notice versions reviewed by ProcuraAxis.

4 VERSIONS
  1. ocds-h6vhtk-055950-2025-07-04T15:14:19+01:00Preliminary market engagement notice on Find a Tender ·
  2. 092054-2026Tender notice on Find a Tender ·
  3. 092398-2026Tender notice on Find a Tender ·
  4. 097341-2026Tender notice on Find a Tender ·

PROCURAAXIS ANALYSIS

ProcuraAxis Analysis

Our approved analysis of the opportunity appears below the official tender information.

ANALYSIS PREVIEW

Opportunity intelligence at a glance

York and North Yorkshire Combined Authority, on behalf of itself and the Chief Constable for North Yorkshire Police, is running an open tender for a Unified Customer Contact and Force Control Room Solution. The stated maximum value is £15,000,000 and the submission deadline is 27 November 2026 at 11:00 UTC. The detailed Statement of Requirements is available through the linked Atamis/ProSpend page after registering interest.

Who this may suit

Potential fit for organisations able to provide a unified customer-contact and force-control-room solution. The supplied notice does not state detailed technical, qualification, certification or implementation requirements.

Key points identified

  • Required solutionUnified Customer Contact and Force Control Room SolutionEvidence: Title: "Unified Customer Contact and Force Control Room Solution"; description: "provision of a Unified Customer Contact and Force Control Room Solution."
  • Detailed requirementsStatement of Requirements available via linked procurement portal after registering interestEvidence: "The full Statement of Requirements can be obtained by registering interest and viewing documents at https://atamis-7459.my.salesforce-sites.com/..."
  • Supplier eligibility requirementsUnknownEvidence: No eligibility requirements are stated in the supplied notice content.
91% approved-analysis confidence5 supplier criteria identified4 risks or unknowns

SOURCE AND FRESHNESS

Traceable procurement data

Source
Find a Tender
Notice reference
097341-2026
OCID
ocds-h6vhtk-055950
First published
29 Sept 2026
Last checked
15 Oct 2026, 12:16
Notice versions reviewed
4

HOW THIS WAS PREPARED

Approved, evidence-bound analysis

ProcuraAxis structures information found in published procurement records, checks the result for consistency and publishes only approved analysis. Confidence describes the completeness and consistency of the available source information; it is not a guarantee of eligibility or contract award.

Analysis status
Approved for publication
Analysed
15 Oct 2026
Read the analysis methodology →