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PROCUREMENT OPPORTUNITY

Managed Service Provider

Caledonian Sleeper Limited · compiled

Tender information last checkedLast checked 29 Sept 2026, 22:37.

Opportunity overview

The Managed service provider (MSP) will provide support and management for various IT functions, including helpdesk, hardware support, security monitoring, cloud services, and user management.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Core Technology Systems (UK) Ltd

Matched by normalised name
Contract value
£1.5m
Awarded
Not supplied
Contract signed
15 Dec 2025
Award ID
083706-2025-1
Status
active
Location
London, UK, EC2A 2AP, United Kingdom

Classification

  • CPV72000000 — IT services: consulting, software development, Internet and support

Lots

  • The Managed service provider (MSP) will provide support and management for various IT functions, including helpdesk, hardware support, security monitoring, cloud services, and user management. See scope for full details.Value not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
CPT-040
Status
complete
Has Recurrence
No
Procurement Method
selective
Main Procurement Category
services
Procurement Method Details
Negotiated procedure with prior call for competition

Covered By

GPA

Amendments

Entry 1
Id
2
Description
Updated Scope added

Unstructured Changes

Entry 1

Where

Label
Time limit
Section
IV.2.2

New Value

Date
15 Apr 2025, 14:00

Old Value

Date
11 Apr 2025, 14:00
Entry 2

Where

Label
Estimated date of dispatch of invitations
Section
IV.2.3

New Value

Date
21 Apr 2025

Old Value

Date
17 Apr 2025

Legal basis

Id
32014L0025
Scheme
CELEX

Second Stage

Invitation Date
17 Apr 2025, 00:00
Successive Reduction
Yes

Tender Period

Ends
11 Apr 2025, 14:00

Contract terms

Has Electronic Payment
Yes
Has Electronic Ordering
Yes
Electronic Invoicing Policy
allowed

Classification

Id
72000000
Scheme
CPV
Description
IT services: consulting, software development, Internet and support

Submission terms

Languages

en

Bid Validity Period

Duration In Days
180

Submission Method

electronicSubmission

Lots and requirements

Entry 1
Id
1
Status
cancelled
Has Options
No
Has Renewal
No
Description
The Managed service provider (MSP) will provide support and management for various IT functions, including helpdesk, hardware support, security monitoring, cloud services, and user management. See scope for full details.

Second Stage

Maximum Candidates
5
Minimum Candidates
5

Award criteria

Criteria

Criterion 1
Name
How you will meet the scope
Type
quality
Description
35
Criterion 2
Name
How you will project manage implementation
Type
quality
Description
25
Criterion 3
Name
Case study of a similar size organisation
Type
quality
Description
15
Criterion 4
Name
Presentation on your services
Type
quality
Description
15
Criterion 5
Name
Social value
Type
quality
Description
10
Criterion 6
Type
price
Description
30

Contract period

Duration In Days
1,800

Submission terms

Variant Policy
notAllowed

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery Location

Description
UK

Delivery locations

Entry 1
Region
UK
Entry 2
Region
UK

Additional Classifications

Entry 1
Id
72000000
Scheme
CPV
Description
IT services: consulting, software development, Internet and support

Published documents

Entry 1
Id
economic1
Document Type
economicSelectionCriteria
Entry 2
Id
technical1
Document Type
technicalSelectionCriteria

Buyer, suppliers and contacts

Organisation 1
Id
GB-FTS-90364
Name
Caledonian Sleeper Limited

Roles

buyer
centralPurchasingBody

Address

Region
UK
Locality
Inverness
Postal Code
IV1 1PP
Country Name
United Kingdom
Street Address
Basement and Ground Floor Premises, 1-5 Union Street

Details

Classifications

Entry 1
Id
RAILWAY_SERVICES
Scheme
TED_CE_ACTIVITY
Description
Railway services

Identifier

Legal Name
Caledonian Sleeper Limited

Contact

Name
Karen Rogers
Telephone
+44 3300600500
Organisation 2
Id
GB-FTS-140368
Name
Glasgow Sheriffs office

Roles

reviewBody

Address

Locality
Glasgow
Country Name
United Kingdom

Identifier

Legal Name
Glasgow Sheriffs office
Organisation 3
Id
GB-FTS-169444
Name
Core Technology Systems (UK) Ltd

Roles

supplier

Address

Region
UK
Locality
London
Postal Code
EC2A 2AP
Country Name
United Kingdom
Street Address
9 Appold Street

Details

Scale
large

Identifier

Legal Name
Core Technology Systems (UK) Ltd

Contact

Telephone
+44 01315597509

Award information

Award 1
Id
083706-2025-1
Status
active

Suppliers

Supplier 1
Id
GB-FTS-169444
Name
Core Technology Systems (UK) Ltd

Related lots

1

Contracts and changes

Entry 1
Id
083706-2025-1
Status
active
Award ID
083706-2025-1
Date Signed
15 Dec 2025, 00:00

Value

Amount
1,494,000
Currency
GBP

Recorded locations

  • Buyer location · Inverness · UK · IV1 1PP · United Kingdom
  • Delivery location · UK

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-04eb93-2025-12-17T11:05:27Zcompiled ·