Ofgem awards £300,000 ITSM contract to IVANTI UK LIMITED

Tender information last checkedLast checked 20 Oct 2026, 19:12.

Opportunity overview

This contract is for a supplier to provide the Ivanti Information Technology Service Management (ITSM) solution. This includes the associated software licences, support, maintenance, and professional services required to enable its effective use. The solution will provide Ofgem with a secure, cloud-based platform to manage, track and resolve IT service requests, incidents, problems, changes and related operational activities through a structured and controlled service management environment. The supplier will be responsible for providing a comprehensive Enterprise Service Management platform that supports not only IT service delivery but also wider business functions such as Human Resources, Facilities Management, Security Operations and Project Management. The solution will include self-service capabilities, service catalogue functionality, asset and configuration management, workflow automation, systems integration, artificial intelligence features, reporting tools and dashboard functionality to improve service delivery and operational performance.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Ivanti UK Limited

Matched by number

Published award value: £300k
Awarded: 1 Sept 2026
Award ID: ocds-b5fd17-fc08a0a1-13ab-4368-9a25-5e708cfd4899-1
Status: active
Identifier: GB-COH 05084379

Classification

CPV72500000 — Computer-related services
CPV72600000 — Computer support and consultancy services
CPV72610000 — Computer support services
CPV72611000 — Technical computer support services

Documents and notices

Awarded contract notice on Contracts FinderOpen source ↗
NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided.Open source ↗

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id: MT238107
Status: complete
Procurement Method: open
Procurement Method Details: Open procedure
Main Procurement Category: services

Classification

Scheme: CPV
Id: 72500000
Description: Computer-related services

Additional Classifications

Entry 1

Scheme: CPV
Id: 72600000
Description: Computer support and consultancy services

Entry 2

Scheme: CPV
Id: 72610000
Description: Computer support services

Entry 3

Scheme: CPV
Id: 72611000
Description: Technical computer support services

Tender Period

Ends: 1 Jan 2026, 00:00

Contract period

Starts: 2 Sept 2026, 00:00
Ends: 30 Jul 2027, 23:59

Suitability

Sme: Yes
Vcse: No

Items and delivery

Item 1

Id: 1

Delivery locations

Entry 1

Country Name: British Oversea Territories

Entry 2

Country Name: Channel Islands

Entry 3

Country Name: Europe

Entry 4

Country Name: Isle of Man

Entry 5

Country Name: Rest of the World

Entry 6

Country Name: United Kingdom

Buyer, suppliers and contacts

Organisation 1

Id: GB-CFS-84321
Name: Ofgem

Identifier

Legal Name: Ofgem

Address

Street Address: 10 South Colonnade, Canary Wharf
Locality: London
Postal Code: E14 4PU
Country Name: England

Contact

Name: Osadebamwen Osifo
Email: procurement2@ofgem.gov.uk
Telephone: +44 2079017000

Details

Url: http://www.ofgem.gov.uk ↗

Roles

buyer

Organisation 2

Id: GB-COH-05084379
Name: Ivanti UK Limited

Identifier

Legal Name: Ivanti UK Limited
Scheme: GB-COH
Id: 05084379

Address

Street Address: 5 New Street Square, , , London,

Roles

supplier

Award information

Award 1

Id: ocds-b5fd17-fc08a0a1-13ab-4368-9a25-5e708cfd4899-1
Status: active
Date: 2 Sept 2026, 00:00
Published: 20 Oct 2026, 17:45

Value

Amount: 300,000
Currency: GBP

Suppliers

Supplier 1

Id: GB-COH-05084379
Name: Ivanti UK Limited

Contract period

Starts: 2 Sept 2026, 00:00
Ends: 30 Jul 2027, 23:59

Documents

Entry 1

Id: 1
Document Type: awardNotice
Description: Awarded contract notice on Contracts Finder
Url: https://www.contractsfinder.service.gov.uk/Notice/542e145b-9ff7-4f94-bc4d-08971d755db3 ↗
Published: 20 Oct 2026, 17:45
Format: text/html
Language: en

Entry 2

Id: 2
Document Type: tenderNotice
Description: NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided.
Url: https://www.mytenders.co.uk/search/show/search_view.aspx?ID=OCT171996 ↗

Recorded locations

Buyer location · London · E14 4PU · England
Delivery location · British Oversea Territories
Delivery location · Channel Islands
Delivery location · Europe
Delivery location · Isle of Man
Delivery location · Rest of the World
Delivery location · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION

542e145b-9ff7-4f94-bc4d-08971d755db3-918490Awarded contract notice on Contracts Finder · 20 Oct 2026, 17:45

PROCURAAXIS AWARD ANALYSIS

Award outcome intelligence

Evidence-bound analysis of the published award appears below the official tender and award information.

ANALYSIS PREVIEW

Award intelligence at a glance

Ofgem published an awarded contract notice for its IT Service Management (ITSM) requirement. The active award names IVANTI UK LIMITED for software licences, support, maintenance and professional services for an Ivanti-based enterprise service management platform.

Published outcome signals

Notice stageAwardEvidence: Process stage is "award" and the notice is titled "Awarded contract notice on Contracts Finder".
Award statusActiveEvidence: Award status is "active".
Award date2 September 2026Evidence: Award date is 2026-09-02T00:00:00+01:00.

96% approved-analysis confidence1 supplier record analysed4 source limitations

SOURCE AND FRESHNESS

Traceable procurement data

Source: Contracts Finder
Notice reference: 542e145b-9ff7-4f94-bc4d-08971d755db3-918490
OCID: ocds-b5fd17-fc08a0a1-13ab-4368-9a25-5e708cfd4899
First published: 20 Oct 2026
Last checked: 20 Oct 2026, 19:12
Notice versions reviewed: 1

View Contracts Finder notice ↗

HOW THIS WAS PREPARED

Approved, evidence-bound analysis

ProcuraAxis structures information found in published procurement records, checks the result for consistency and publishes only approved analysis. Confidence describes the completeness and consistency of the available source information; it is not a guarantee of eligibility or contract award.

Analysis status: Approved for publication
Analysed: 20 Oct 2026

Read the analysis methodology →

AWARD OUTCOME

What happened

Published outcome

One active award, valued at £300,000, is attributed to IVANTI UK LIMITED.

Market significance

The requirement covers an enterprise service management platform extending beyond IT operations to functions including HR, facilities, security operations and project management.

AWARDED SUPPLIERS AND LOTS

1 supplier record analysed

IVANTI UK LIMITED

99% confidence

Award ocds-b5fd17-fc08a0a1-13ab-4368-9a25-5e708cfd4899-1 · 300000 GBP · Active award

View supporting evidence

The award names Ivanti UK Limited as supplier; supplier verification identifies the legal company name as IVANTI UK LIMITED, company number 05084379. This is the sole supplier on the sole award, which has a value of £300,000.

LIFECYCLE

Award or contract stage

Notice stage

99% confidence

Award

View supporting evidence

Process stage is "award" and the notice is titled "Awarded contract notice on Contracts Finder".

Award status

99% confidence

Active

View supporting evidence

Award status is "active".

Award date

98% confidence

2 September 2026

View supporting evidence

Award date is 2026-09-02T00:00:00+01:00.

Notice publication date

99% confidence

20 October 2026

View supporting evidence

Award notice datePublished is 2026-10-20T17:45:06+01:00.

Contract conclusion

96% confidence

Not explicitly evidenced as signed

View supporting evidence

The published data records an active award and contract period but does not explicitly state that a contract was signed.

VALUES

Published values explained

Award value

99% confidence

£300,000

View supporting evidence

The sole award value is 300000 GBP.

Value allocation

98% confidence

Allocated to the sole award and its sole named supplier

View supporting evidence

One award has one named supplier, IVANTI UK LIMITED, and a £300,000 award value.

TIMELINE

Procurement timeline

Tender deadline

99% confidence

1 January 2026

View supporting evidence

Tender period end date is 2026-01-01T00:00:00Z.

Award date

98% confidence

2 September 2026

View supporting evidence

Award date is 2026-09-02T00:00:00+01:00.

Contract period start

99% confidence

2 September 2026

View supporting evidence

Contract period start date is 2026-09-02T00:00:00+01:00.

Contract period end

99% confidence

30 July 2027

View supporting evidence

Contract period end date is 2027-07-30T23:59:59+01:00.

Award notice published

99% confidence

20 October 2026

View supporting evidence

Award notice publication date is 2026-10-20T17:45:06+01:00.

SCOPE

What was awarded

Core requirement

99% confidence

Ivanti IT Service Management solution

View supporting evidence

The description states that the contract is for an Ivanti ITSM solution.

Included services

99% confidence

Software licences, support, maintenance and professional services

View supporting evidence

These components are expressly listed in the description.

Platform capabilities

98% confidence

Cloud-based service management, self-service, service catalogue, asset and configuration management, workflow automation, systems integration, AI features, reporting and dashboards

View supporting evidence

The requirement description lists these capabilities.

Business coverage

98% confidence

IT service delivery plus HR, facilities management, security operations and project management

View supporting evidence

The description states that the enterprise service management platform supports these functions.

Primary classification

99% confidence

CPV 72500000 — Computer-related services

View supporting evidence

Tender classification identifies CPV 72500000 as the primary classification.

Delivery geography

92% confidence

United Kingdom and other listed territories/regions including Channel Islands, Isle of Man, Europe and Rest of the World

View supporting evidence

The tender item lists these delivery countries/regions.

PROCEDURE

Procedure and competition

Procedure

99% confidence

Open procedure

View supporting evidence

Procurement method is "open" and procurement method details state "Open procedure".

Procurement category

99% confidence

Services

View supporting evidence

Main procurement category is "services".

SME suitability

97% confidence

Marked suitable for SMEs

View supporting evidence

Tender suitability records sme as true.

Bidder and evaluation information

99% confidence

Unknown

View supporting evidence

Information not supplied in the published notice.

CONTRACT TERMS

Published contract terms

Published contract period

99% confidence

2 September 2026 to 30 July 2027

View supporting evidence

The award and tender contract period specify these start and end dates.

Extension options

99% confidence

Unknown

View supporting evidence

Information not supplied in the published notice.

Pricing and payment terms

99% confidence

Unknown

View supporting evidence

Information not supplied in the published notice.

COMMERCIAL VIEW

Commercial observations

Commercial model indicator

98% confidence

Combined software and services requirement

View supporting evidence

The scope expressly combines licences, support, maintenance and professional services.

Supplier opportunity context

88% confidence

The platform remit spans several corporate functions, indicating potential integration and service-management breadth within the stated scope.

View supporting evidence

The description includes HR, facilities management, security operations and project management alongside IT service delivery.

ANALYSIS QUALITY

96%overall confidence

Confidence reflects the completeness and consistency of the published award data.

Reference: ocds-b5fd17-fc08a0a1-13ab-4368-9a25-5e708cfd4899
Analysed: 20 Oct 2026

APPROVED AWARD ANALYSIS

BUYER CONTEXT

Buyer context

Buyer

99% confidence

Ofgem

View supporting evidence

The buyer party is identified as Ofgem.

Buyer location

98% confidence

London, England

View supporting evidence

Buyer address is 10 South Colonnade, Canary Wharf, London, E14 4PU, England.

SUPPLIER CONTEXT

Supplier context

Legal supplier identity

99% confidence

IVANTI UK LIMITED

View supporting evidence

Verified company name is IVANTI UK LIMITED, matched by company number 05084379.

Company status in verification data

98% confidence

Active

View supporting evidence

Supplier verification records verifiedCompanyStatus as Active.

RENEWAL OUTLOOK

Renewal outlook

Estimated re-procurement timing

75% confidence

Around July 2027, if no extension or replacement arrangement is made

View supporting evidence

This is an estimate based solely on the explicit contract end date of 30 July 2027; no renewal or extension terms are published.

DATA QUALITY

Gaps and source limitations

Supplier identity quality

99% confidence

Verified

View supporting evidence

Supplier identity was matched by GB-COH company number 05084379 to IVANTI UK LIMITED.

Award-to-supplier value attribution

98% confidence

Clear for the sole award

View supporting evidence

The record contains one £300,000 award and one named supplier.

Contract execution evidence

96% confidence

Not published

View supporting evidence

The source identifies an active award and contract period, but contains no explicit signature or contract-conclusion confirmation.

Publication timing

99% confidence

Award notice was published after the recorded award and contract start dates

View supporting evidence

The award and contract start date is 2 September 2026; notice publication is 20 October 2026.

Unpublished procurement detail

99% confidence

Bid counts, evaluation, lot allocation, detailed pricing, and extension terms are not supplied

View supporting evidence

Information not supplied in the published notice.

SOURCE DATA LIMITATIONS

Information not supplied in the published notice

The source does not explicitly confirm that the contract was signed or otherwise concluded; it reports an active award and a contract period.
No bid count, tenderer list, scoring, evaluation rationale, award rationale or savings information is published.
No extension, renewal, break-option, detailed pricing or payment information is supplied.
No formal lot structure or individual lot titles are published.

MARKET THEMES

Relevant award themes

COMMON QUESTIONS

About this award

Who won Ofgem's ITSM contract?

The sole named supplier is IVANTI UK LIMITED, verified by company number 05084379.

What is the value of the award?

The sole award is valued at £300,000.

What does the ITSM requirement cover?

It covers an Ivanti-based cloud enterprise service management platform, including licences, support, maintenance and professional services.

When does the published contract period end?

The published contract period ends on 30 July 2027.

ProcuraAxis award analysis supplements, but does not replace, the official award notice, contract data or procurement documents. “Awarded” does not by itself prove that a contract has been signed.

2026-030 IT Service Management (ITSM)

Opportunity overview

Awarded to

Ivanti UK Limited

Classification

Documents and notices

Published notice details

Scope, procedure and submissions

Classification

Additional Classifications

Tender Period

Contract period

Suitability

Items and delivery

Delivery locations

Buyer, suppliers and contacts

Identifier

Address

Contact

Details

Roles

Identifier

Address

Roles

Award information

Value

Suppliers

Contract period

Documents

Recorded locations

Notice and amendment history

Award intelligence at a glance

Published outcome signals

Traceable procurement data

Approved, evidence-bound analysis

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