AWARD OUTCOME
What happened
Livv Housing Group published an awarded-contract notice for Warden Call Services. The notice records a direct framework call-off to EFT SYSTEMS LIMITED under Fusion21’s Building Safety and Compliance Framework, Lot 11 (Warden Call & Tele-health).
Published outcomeOne active award is recorded to EFT SYSTEMS LIMITED for £168,000. The award date is 17 February 2026; the stated contract period runs from 1 March 2026 to 28 February 2029.
Market significanceThis is a £168,000 services call-off for telephone-answering/warden-call services in the North West. The stated three-year period comprises an initial year and two possible 12-month extensions.
AWARDED SUPPLIERS AND LOTS
1 supplier record analysed
EFT SYSTEMS LIMITED
100% confidenceAward ocds-b5fd17-f2505511-2d6c-4c24-b876-b107c04c0cd9-1 · Lots Lot 11 - Warden Call & Tele-health · 168000 GBP · Active award
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Verified company number 01172575; the award names EFT Systems Ltd as supplier and records £168,000.
LIFECYCLE
Award or contract stage
Notice type
100% confidenceAwarded contract notice on Contracts Finder
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Document title and process notice type.
Award status
100% confidenceActive
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Award status is recorded as active.
Award decision date
100% confidence17 February 2026
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Award date in the award record.
Stated contract period
100% confidence1 March 2026 to 28 February 2029
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Tender and award contractPeriod fields.
Contract signature status
100% confidenceUnknown
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No signed-contract date or executed-contract confirmation is supplied.
VALUES
Published values explained
Award value
100% confidence£168,000
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Award value is GBP 168,000.
Value allocation
98% confidenceSingle award value recorded
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One award and one supplier are present in the supplied award data.
TIMELINE
Procurement timeline
Published
100% confidence13 October 2026
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Award notice publication timestamp.
Award date
100% confidence17 February 2026
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Award record date.
Stated start date
100% confidence1 March 2026
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Contract period start date.
Stated end date
100% confidence28 February 2029
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Contract period end date.
Portal closing date
100% confidence2 February 2026, 12:00 UTC
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Tender period end date; the notice says this was populated because Contracts Finder requires a closing date and time.
SCOPE
What was awarded
Requirement
100% confidenceWarden call services
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Process title.
Framework lot
100% confidenceLot 11 - Warden Call & Tele-health
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Process description.
Primary classification
100% confidenceCPV 79510000 — Telephone-answering services
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Tender classification.
Delivery area
100% confidenceNorth West, United Kingdom
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Tender item delivery address.
PROCEDURE
Procedure and competition
Procedure
100% confidenceSelective; call-off from a framework agreement
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Procurement method and method details.
Award route
100% confidenceDirect award via Fusion21 Building Safety and Compliance Framework
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Process description.
Framework basis
100% confidenceFramework stated to have been set up under PCR 2015
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Process description.
Competition information
100% confidenceUnknown
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No bidder count, tenderer list, evaluation results or direct-award rationale is supplied.
CONTRACT TERMS
Published contract terms
Term structure
100% confidence1+1+1 years
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Description states one year with two options to extend by further 12 months.
Maximum stated period
100% confidenceThree years
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Stated dates span 1 March 2026 to 28 February 2029.
Extension exercise status
100% confidenceUnknown
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The notice describes extension options but does not state whether either has been exercised.
COMMERCIAL VIEW
Commercial observations
Route-to-market implication
100% confidenceThe requirement was awarded through an existing framework rather than an open standalone procedure.
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The notice describes a direct award/call-off from a framework agreement.
Supplier opportunity signal
88% confidenceSuppliers seeking comparable work would need relevant framework access or a future replacement opportunity; no future procurement commitment is published.
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Framework call-off route and stated end date; no pipeline information is supplied.
DATA QUALITY
Gaps and source limitations
Publication timing anomaly
100% confidenceThe award date and stated start date precede publication of the award notice.
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Award date is 17 February 2026, start date is 1 March 2026, and publication date is 13 October 2026.
Closing-date interpretation
100% confidenceThe recorded closing date is administrative rather than evidence of a competitive tender deadline.
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The description expressly says Contracts Finder requires a closing date and that it was populated as 2 February 2026 at 12pm.
Award-to-lot allocation
100% confidenceThe source names Framework Lot 11 but does not provide structured lot identifiers or separate lot values.
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No lots are supplied; Lot 11 appears in the description only.
Information not supplied in the published notice
100% confidenceNo signed-contract confirmation, pricing breakdown, evaluation detail, bidder count, award rationale, or extension exercise record is provided.
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These fields are absent from the supplied data.
SOURCE DATA LIMITATIONS
Information not supplied in the published notice
- The notice does not explicitly confirm that a contract was signed or executed.
- No bid count, bidder identities, evaluation scores, award rationale, savings, pricing schedule, or service-performance terms are supplied.
- The stated three-year period includes two extension options, but the notice does not identify which periods are committed versus conditional beyond its 1+1+1 description.
- Lot 11 is named in narrative text only; no structured lot record or individual lot-value field is provided.
- The award and start dates precede the notice publication date; the source does not explain the delayed publication.
MARKET THEMES
Relevant award themes
Livv Housing GroupEFT SYSTEMS LIMITEDWarden Call ServicesFusion21Lot 11tele-healthtelephone-answering servicesframework call-offNorth West
COMMON QUESTIONS
About this award
Who won the Warden Call Services award?
EFT SYSTEMS LIMITED, verified against company number 01172575.
What is the recorded award value?
£168,000.
What procurement route was used?
A direct call-off from Fusion21’s Building Safety and Compliance Framework, Lot 11 - Warden Call & Tele-health.
When does the stated contract period end?
28 February 2029. The notice does not confirm contract signature or extension exercise status.
ProcuraAxis award analysis supplements, but does not replace, the official award notice, contract data or procurement documents. “Awarded” does not by itself prove that a contract has been signed.