AWARD OUTCOME
What happened
Leicestershire County Council published an award notice for a corporate CRM system supporting services for residents, businesses, partners and internal users. The active award names GRANICUS-FIRMSTEP LIMITED and is valued at £395,562.
Published outcomeAward announced to GRANICUS-FIRMSTEP LIMITED under CCS G-Cloud 14 (RM1557.14). The notice records an active award dated 28 September 2026, with a stated initial contract period from 1 October 2026 to 30 September 2029.
Market significanceThis is a public-sector CRM software award valued at £395,562. The notice identifies a possible 12-month extension, but no extension value or exercised renewal is published.
AWARDED SUPPLIERS AND LOTS
1 supplier record analysed
GRANICUS-FIRMSTEP LIMITED
99% confidenceAward ocds-b5fd17-b52b64fd-93af-4266-9f6e-031fb71daab4-1 · 395562 GBP · verified
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The award names source supplier “GRANICUS-FIRMSTEP Ltd”. Supplier verification reports exact-name match to GRANICUS-FIRMSTEP LIMITED, company number 04283951.
LIFECYCLE
Award or contract stage
Notice stage
99% confidenceAward
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The source is labelled “Awarded contract notice on Contracts Finder”; process stage is “award”.
Award status
99% confidenceActive
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Award ocds-b5fd17-b52b64fd-93af-4266-9f6e-031fb71daab4-1 has status “active”.
Award date
98% confidence28 September 2026
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The award record gives date 2026-09-28T00:00:00+01:00.
Contract status
93% confidenceA stated contract period is published; signature is not evidenced
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The notice gives a contract period but contains no explicit signature or contract-conclusion field.
VALUES
Published values explained
Award value
99% confidence£395,562
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The award value and tender value are both GBP 395,562.
Value allocation
96% confidenceSingle award value; no lot allocation published
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One award and one supplier are published; no lots are provided.
TIMELINE
Procurement timeline
Award notice published
99% confidence13 October 2026
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Award notice document datePublished is 2026-10-13T10:27:04+01:00.
Stated contract start
99% confidence1 October 2026
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The published contract period start is 2026-10-01.
Stated initial contract end
99% confidence30 September 2029
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The published contract period end is 2029-09-30T23:59:59+01:00.
Tender deadline
98% confidence23 June 2026, 11:30 BST
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The tender period end is 2026-06-23T11:30:00+01:00.
SCOPE
What was awarded
Requirement
99% confidenceCorporate customer relationship management system
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The title is “Corporate Customer Relationship Management (CRM) system”.
Service users
98% confidenceLeicestershire residents, businesses, partners and internal users
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The description states that the CRM system is to underpin delivery of services to these user groups.
Classification
99% confidenceCPV 48000000 — Software package and information systems
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The primary classification is CPV 48000000.
Delivery geography
94% confidenceEngland, United Kingdom
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The tender item lists delivery region England and country United Kingdom.
PROCEDURE
Procedure and competition
Route to market
99% confidenceCCS G-Cloud 14 framework, RM1557.14
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The description states “Awarded via CCS G-cloud 14, RM1557.14 framework.”
Procurement method detail
92% confidenceOther
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The published procurementMethodDetails field is “Other - ”.
SME suitability
95% confidenceMarked suitable for SMEs
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The tender suitability field records sme: true.
Competition information
99% confidenceNot published
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The supplied notice contains no bidder count, tenderer list, evaluation scores or ranking.
CONTRACT TERMS
Published contract terms
Initial term
99% confidence36 months
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The description states that the contract term is for 36 months; published dates run from 1 October 2026 to 30 September 2029.
Extension option
99% confidenceOption to extend for a further 12 months
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The description explicitly states an option to extend for a further 12 months.
Maximum potential term
96% confidence48 months, if the published option is exercised
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This is calculated from the stated 36-month term plus one 12-month extension option.
Extension exercise
99% confidenceUnknown
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No evidence is supplied that the extension option has been exercised.
COMMERCIAL VIEW
Commercial observations
Commercial model
97% confidenceFramework call-off award for CRM software
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The notice describes procurement of a CRM system and states it was awarded via CCS G-Cloud 14, RM1557.14.
Published value coverage
98% confidenceThe notice reports £395,562 but does not provide pricing, implementation, licence, support or extension-value breakdowns
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Only an overall award/tender value is supplied.
DATA QUALITY
Gaps and source limitations
Award and contract distinction
94% confidenceThe source supports an active award and states a contract period, but does not explicitly evidence signature or contract conclusion.
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Award status is active and contract dates are supplied; no signature or conclusion field is present.
Lot detail
99% confidenceNo lot titles, identifiers or allocations are published.
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The supplied lots array is empty and award lot_ids_json is null.
Evaluation transparency
99% confidenceInformation not supplied in the published notice: bid numbers, prices by component, scores, evaluation rationale and award rationale.
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No such fields appear in the supplied source data.
SOURCE DATA LIMITATIONS
Information not supplied in the published notice
- The notice does not explicitly confirm that a contract was signed or otherwise concluded; it supports an active award and publishes a stated contract period.
- No lot structure or lot-level allocation is published.
- Information not supplied in the published notice: bidder count, unsuccessful suppliers, evaluation methodology, scores, award rationale and pricing breakdown.
- No value is published for the optional 12-month extension, and no exercise of that option is evidenced.
MARKET THEMES
Relevant award themes
Leicestershire County Council CRM contractGRANICUS-FIRMSTEP LIMITEDCCS G-Cloud 14 RM1557.14corporate CRM systempublic sector software award
COMMON QUESTIONS
About this award
Who won Leicestershire County Council’s corporate CRM award?
GRANICUS-FIRMSTEP LIMITED is the verified legal supplier named for the active award.
What is the value of the CRM award?
The published award value is £395,562.
When does the stated initial term end?
The notice gives an initial end date of 30 September 2029 and states an option for a further 12 months.
ProcuraAxis award analysis supplements, but does not replace, the official award notice, contract data or procurement documents. “Awarded” does not by itself prove that a contract has been signed.