AWARD OUTCOME
What happened
Ofgem published an award notice for Microsoft Unified Support. MICROSOFT LIMITED was named as the sole supplier for specialist support across Microsoft products, including problem resolution and proactive support.
Published outcomeOne active award was recorded to MICROSOFT LIMITED, valued at £948,141.
Market significanceThis is a three-year public-sector IT support award covering Microsoft-product support across a broad international delivery footprint.
AWARDED SUPPLIERS AND LOTS
1 supplier record analysed
MICROSOFT LIMITED
99% confidenceAward ocds-b5fd17-457978cc-d107-48b7-8636-e7585ca6eb61-1 · 948141 GBP · verified; named sole supplier on active award
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The award names Microsoft Ltd as supplier. Supplier verification identifies company number 01624297 and verified legal name MICROSOFT LIMITED.
LIFECYCLE
Award or contract stage
Notice stage
99% confidenceAwarded
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Process stage is "award" and the notice is titled "Awarded contract notice on Contracts Finder".
Award status
98% confidenceActive
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Award ocds-b5fd17-457978cc-d107-48b7-8636-e7585ca6eb61-1 has status "active".
Award decision date
97% confidence27 August 2026
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The award record gives date 2026-08-27T00:00:00+01:00.
Published award notice
99% confidence9 October 2026
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The award notice datePublished is 2026-10-09T17:45:19+01:00.
Contract start date
97% confidence2 September 2026
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The published contract period startDate is 2026-09-02T00:00:00+01:00.
Contract end date
97% confidence1 September 2029
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The published contract period endDate is 2029-09-01T23:59:59+01:00.
VALUES
Published values explained
Award value
99% confidence£948,141
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The single active award value is 948141 GBP.
Value allocation
96% confidenceAllocated to the sole award and sole named supplier
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One award is supplied, with one named supplier, MICROSOFT LIMITED.
TIMELINE
Procurement timeline
Tender submission deadline
96% confidence1 January 2026
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Tender tenderPeriod endDate is 2026-01-01T00:00:00Z.
Award decision
97% confidence27 August 2026
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Award date is 2026-08-27T00:00:00+01:00.
Contract period
97% confidence2 September 2026 to 1 September 2029
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The award contractPeriod provides these start and end dates.
Award notice publication
99% confidence9 October 2026
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The award notice was published at 2026-10-09T17:45:19+01:00.
SCOPE
What was awarded
Requirement
98% confidenceSpecialist support across Microsoft products
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The description states that Ofgem requires specialist support across all Microsoft products.
Services included
98% confidenceProblem resolution, reactive and preventative support, and proactive support for new technology deployment and business outcomes
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These service elements are explicitly listed in the published description.
Primary classification
99% confidenceCPV 72000000 — IT services: consulting, software development, Internet and support
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Tender classification is CPV 72000000.
Additional classifications
98% confidenceComputer support and consultancy; computer support; technical computer support; computer-related professional services
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Additional CPVs are 72600000, 72610000, 72611000 and 72590000.
Delivery geography
96% confidenceUnited Kingdom, Channel Islands, Isle of Man, Europe, British Overseas Territories and Rest of the World
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These countries/regions are listed as delivery addresses in the tender item.
PROCEDURE
Procedure and competition
Procurement method
99% confidenceOpen procedure
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The tender states procurementMethod "open" and procurementMethodDetails "Open procedure".
Main procurement category
99% confidenceServices
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The tender mainProcurementCategory is "services".
SME suitability flag
94% confidenceMarked suitable for SMEs
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Tender suitability has sme set to true.
VCSE suitability flag
94% confidenceNot marked suitable for VCSEs
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Tender suitability has vcse set to false.
CONTRACT TERMS
Published contract terms
Published contract period
97% confidence2 September 2026 to 1 September 2029
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Award contractPeriod startDate and endDate specify these dates.
Published term length
96% confidenceApproximately three years
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The stated contract period runs from 2 September 2026 to 1 September 2029.
Extension or renewal terms
99% confidenceUnknown
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No extension or renewal option is supplied in the published data.
COMMERCIAL VIEW
Commercial observations
Commercial structure
97% confidenceSingle-supplier award
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One active award and one named supplier are present in the supplied award data.
Service model
98% confidenceOngoing Microsoft support combining reactive issue resolution with preventative and proactive activity
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The description explicitly refers to problem resolution, reactive, preventative and proactive support.
Competitive detail
99% confidenceBid counts, evaluation results and pricing breakdown are unknown
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The supplied notice data contains no bidder count, scoring, evaluation narrative or price breakdown.
DATA QUALITY
Gaps and source limitations
Award versus contract execution
99% confidenceThe source is an award notice with an active award and published contract period; it does not explicitly state that a contract was signed.
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Notice type is "Awarded contract notice on Contracts Finder"; award status is active; no signature or execution field is supplied.
Lot information
99% confidenceNo lots or lot allocation are supplied.
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The lots array is empty and award lot_ids_json is null.
Publication timing
99% confidenceThe award notice was published after the stated contract start date.
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Contract start is 2 September 2026, while the award notice publication date is 9 October 2026.
Unpublished competition and commercial information
99% confidenceInformation not supplied in the published notice: bid count, evaluation details, pricing breakdown, extension terms and renewal terms.
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No such fields or documents are included in the supplied record.
SOURCE DATA LIMITATIONS
Information not supplied in the published notice
- The published record is an award notice and does not explicitly confirm contract signature or execution.
- No lot titles, lot allocations or individual lot values are supplied.
- Bid count, bidder identities, evaluation scores, award rationale and pricing breakdown are not supplied.
- No extension, variation or renewal-option terms are supplied.
MARKET THEMES
Relevant award themes
OfgemMICROSOFT LIMITEDMicrosoft Unified SupportMicrosoft support contractIT supportpublic procurementContracts Finder
COMMON QUESTIONS
About this award
Who won Ofgem's Microsoft Unified Support contract?
MICROSOFT LIMITED was named as the sole supplier. Its identity was verified against company number 01624297.
What is the published value of the award?
The published award value is £948,141.
When does the published contract period run?
The published period runs from 2 September 2026 to 1 September 2029.
Was the procurement competed openly?
The notice identifies an open procedure. Bid numbers and evaluation details were not supplied.
ProcuraAxis award analysis supplements, but does not replace, the official award notice, contract data or procurement documents. “Awarded” does not by itself prove that a contract has been signed.