Surrey County Council awards telephone survey services contract to Opinion Research Servic

Tender information last checkedLast checked 8 Oct 2026, 11:43.

Opportunity overview

Continuation of delivery of survey (Health and Well-being related questions) previously asked in the SCC/Police Joint Neighbourhood Survey, in order to maintain trend data in the Surrey Health and Wellbeing (HWB) Strategy Index and Scorecard. In the past 3 years the SCC/Surrey Police Joint Neighbourhood Survey (JNS) has been influenced by our SCC Public Health agenda; it has been gathering data related to Health Inequalities / Empowered and Thriving Communities. The responses to 13 of JNS questions have been included in the Health and Wellbeing (HWB) Strategy Index and Scorecard (used to track the Surrey system's progress regarding the delivery of the HWB Strategy), using rolling 12-month totals. These indicators relate to perceptions of residents' local area related to their health and well-being and the impact on them of the cost of living. These indicators have proved extremely useful where other data is not available/reliable. The survey had previously been contracted out by Surrey Police to Opinion Research Services Ltd as part of JNS. As SCC still requires this data to feed into the HWB strategy index and scorecard, a direct award was made. The provider has been delivering the Joint Neighbourhood Survey for a number of years; the methodology of the survey needs to be maintained in order to retain veracity of trend data in the HWB Strategy Index and Scorecard. The annual Index and quarterly Scorecards are utilised by the Surrey HWB Board to measure the Surrey's system's progress against the Surrey HWB Strategy in reducing health inequalities. This contract therefore enables maintenance of momentum of monitoring through Local Government Reform.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

OPINION RESEARCH SERVICES LIMITED

Matched by number

Contract value: £58.5k
Awarded: Not supplied
Contract signed: 30 Sept 2026
Including VAT: £70.2k
Award ID: 1
Status: active
Identifier: GB-COH 02904006
Location: West Glamorgan, UKL18, SA1 1AF, United Kingdom

Classification

No classification was supplied.

Lots

Lot 1Value not stated

Documents and notices

Contract details notice on Find a TenderOpen source ↗

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id: CTRR1004705
Status: complete
Procurement Method: direct
Procurement Method Details: Below threshold - without competition

Legal basis

Id: 2023/54
Scheme: UKPGA
Uri: https://www.legislation.gov.uk/ukpga/2023/54/contents ↗

Lots and requirements

Entry 1

Id: 1
Status: complete

Buyer, suppliers and contacts

Organisation 1

Name: Surrey County Council
Id: GB-PPON-PWRH-8974-TNBV

Identifier

Scheme: GB-PPON
Id: PWRH-8974-TNBV

Address

Street Address: Woodhatch Place, 11 Cockshot Hill
Locality: Reigate
Postal Code: RH2 8EF
Country: GB
Country Name: United Kingdom
Region: UKJ26

Contact

Email: procurement.support@surreycc.gov.uk

Roles

buyer

Details

Classifications

Entry 1

Scheme: UK_CA_TYPE
Id: publicAuthoritySubCentralGovernment
Description: Public authority - sub-central government

Organisation 2

Name: OPINION RESEARCH SERVICES LIMITED
Id: GB-COH-02904006

Identifier

Scheme: GB-COH
Id: 02904006

Additional Identifiers

Entry 1

Scheme: GB-PPON
Id: PQQP-8648-NPYL

Address

Street Address: The Strand
Locality: West Glamorgan
Postal Code: SA1 1AF
Country: GB
Country Name: United Kingdom
Region: UKL18

Contact

Email: Procurement@ors.org.uk

Roles

supplier

Details

Url: http://www.ors.org.uk ↗
Scale: sme
Vcse: No

Award information

Award 1

Id: 1
Status: active
Main Procurement Category: services

Items

Item 1

Id: 1
Related Lot: 1

Additional Classifications

Entry 1

Scheme: CPV
Id: 79310000
Description: Market research services

Entry 2

Scheme: CPV
Id: 79320000
Description: Public-opinion polling services

Entry 3

Scheme: CPV
Id: 79330000
Description: Statistical services

Delivery locations

Entry 1

Region: UKJ25
Country: GB
Country Name: United Kingdom

Entry 2

Region: UKJ26
Country: GB
Country Name: United Kingdom

Suppliers

Supplier 1

Id: GB-COH-02904006
Name: OPINION RESEARCH SERVICES LIMITED

Related lots

Contracts and changes

Entry 1

Id: 1
Award ID: 1
Title: SCC Telephone Survey Services for Health and Wellbeing Strategy Index and Scorecard
Status: active
Above Threshold: No
Date Signed: 1 Oct 2026, 00:00

Period

Starts: 1 Oct 2026, 00:00
Ends: 31 Oct 2027, 23:59

Value

Including VAT: 70,246
Amount: 58,538
Currency: GBP

Agreed Metrics

Entry 1

Id: 1
Title: Respondent Numbers

Observations

Entry 1

Id: frequency

Period

Duration In Months: 3

Entry 2

Id: 2
Title: Data Tables

Observations

Entry 1

Id: frequency

Period

Duration In Months: 3

Entry 3

Id: 3
Title: Methodology

Observations

Entry 1

Id: frequency

Period

Duration In Months: 3

Documents

Entry 1

Id: 095044-2026
Document Type: contractNotice
Notice Type: UK7
Description: Contract details notice on Find a Tender
Url: https://www.find-tender.service.gov.uk/Notice/095044-2026 ↗
Published: 8 Oct 2026, 10:18
Format: text/html

Recorded locations

Buyer location · Reigate · UKJ26 · RH2 8EF · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION

095044-2026Contract details notice on Find a Tender · 8 Oct 2026, 10:18

PROCURAAXIS AWARD ANALYSIS

Award outcome intelligence

Evidence-bound analysis of the published award appears below the official tender and award information.

ANALYSIS PREVIEW

Award intelligence at a glance

Surrey County Council has awarded and signed a direct contract with OPINION RESEARCH SERVICES LIMITED for telephone survey services supporting the Surrey Health and Wellbeing Strategy Index and Scorecard.

Published outcome signals

Published contract details notice8 October 2026Evidence: The contract document was published on 2026-10-08.
Award statusActiveEvidence: Award 1 is recorded with status 'active'.
Contract signed1 October 2026Evidence: Contract 1 has dateSigned 2026-10-01 and status 'active'.

97% approved-analysis confidence1 supplier record analysed4 source limitations

SOURCE AND FRESHNESS

Traceable procurement data

Source: Find a Tender
Notice reference: 095044-2026
OCID: ocds-h6vhtk-078365
First published: 8 Oct 2026
Last checked: 8 Oct 2026, 11:43
Notice versions reviewed: 1

View Find a Tender notice ↗

HOW THIS WAS PREPARED

Approved, evidence-bound analysis

ProcuraAxis structures information found in published procurement records, checks the result for consistency and publishes only approved analysis. Confidence describes the completeness and consistency of the available source information; it is not a guarantee of eligibility or contract award.

Analysis status: Approved for publication
Analysed: 8 Oct 2026

Read the analysis methodology →

AWARD OUTCOME

What happened

Published outcome

A single active award and active contract cover continuation of survey questions previously included in the SCC/Surrey Police Joint Neighbourhood Survey.

Market significance

The contract preserves a longstanding survey methodology and trend data used to monitor health inequalities and wider health-and-wellbeing outcomes in Surrey.

AWARDED SUPPLIERS AND LOTS

1 supplier record analysed

OPINION RESEARCH SERVICES LIMITED

99% confidence

Award 1 · Lots 1 · £58,538 excluding VAT; £70,246 including VAT GBP · Active contract

View supporting evidence

Verified company number 02904006 is named as the sole supplier on active award 1; the associated contract value is GBP 58,538 net and GBP 70,246 gross.

LIFECYCLE

Award or contract stage

Published contract details notice

99% confidence

8 October 2026

View supporting evidence

The contract document was published on 2026-10-08.

Award status

99% confidence

Active

View supporting evidence

Award 1 is recorded with status 'active'.

Contract signed

99% confidence

1 October 2026

View supporting evidence

Contract 1 has dateSigned 2026-10-01 and status 'active'.

Contract period

99% confidence

1 October 2026 to 31 October 2027

View supporting evidence

Contract period startDate is 2026-10-01 and endDate is 2027-10-31.

VALUES

Published values explained

Contract value excluding VAT

99% confidence

£58,538

View supporting evidence

Contract 1 value.amount is 58538 GBP, while amountGross is separately stated.

Contract value including VAT

99% confidence

£70,246

View supporting evidence

Contract 1 value.amountGross is 70246 GBP.

TIMELINE

Procurement timeline

Contract signature and start

99% confidence

1 October 2026

View supporting evidence

The signed date and period start date are both 2026-10-01.

Contract end

99% confidence

31 October 2027

View supporting evidence

Contract 1 period endDate is 2027-10-31T23:59:59Z.

Notice publication

99% confidence

8 October 2026

View supporting evidence

The UK7 contract details notice datePublished is 2026-10-08.

SCOPE

What was awarded

Requirement

99% confidence

Telephone survey services for the Health and Wellbeing Strategy Index and Scorecard

View supporting evidence

The procurement title states this requirement.

Purpose

99% confidence

Maintain trend data from health- and wellbeing-related questions previously used in the Joint Neighbourhood Survey.

View supporting evidence

The description says continuation is required to maintain trend data in the Surrey HWB Strategy Index and Scorecard.

Service classifications

99% confidence

Market research, public-opinion polling and statistical services

View supporting evidence

Award item classifications are CPV 79310000, 79320000 and 79330000.

Delivery regions

98% confidence

UKJ25 and UKJ26

View supporting evidence

The award item lists delivery addresses in regions UKJ25 and UKJ26.

PROCEDURE

Procedure and competition

Procurement method

99% confidence

Direct award

View supporting evidence

The tender procurementMethod is 'direct'.

Competition

99% confidence

Below threshold — without competition

View supporting evidence

procurementMethodDetails is 'Below threshold - without competition'.

Stated rationale

98% confidence

Continuity of the existing methodology was required to preserve the validity of trend data.

View supporting evidence

The description states that methodology needs to be maintained to retain veracity of trend data, and says a direct award was made.

Number of awards

99% confidence

One

View supporting evidence

The source contains one award, award 1.

CONTRACT TERMS

Published contract terms

Contract status

99% confidence

Active

View supporting evidence

Contract 1 status is 'active'.

Performance measures

98% confidence

Respondent numbers, data tables and methodology, each observed every three months

View supporting evidence

The contract's agreed metrics list these three measures with durationInMonths of 3.

Above threshold status

99% confidence

View supporting evidence

Contract 1 field aboveThreshold is false.

COMMERCIAL VIEW

Commercial observations

Continuity-led procurement

96% confidence

The buyer prioritised consistency of methodology over a competed procurement, citing the need for comparable longitudinal data.

View supporting evidence

The notice describes a direct award and says methodology continuity is needed to retain trend-data veracity.

Reporting cadence

93% confidence

Quarterly operational outputs are indicated.

View supporting evidence

Respondent numbers, data tables and methodology are monitored at three-month intervals; the description also refers to quarterly Scorecards.

ANALYSIS QUALITY

97%overall confidence

Confidence reflects the completeness and consistency of the published award data.

Reference: ocds-h6vhtk-078365
Analysed: 8 Oct 2026

APPROVED AWARD ANALYSIS

BUYER CONTEXT

Buyer context

Buyer

99% confidence

Surrey County Council

View supporting evidence

The buyer party is Surrey County Council.

Buyer type

99% confidence

Sub-central government public authority

View supporting evidence

Buyer classification is publicAuthoritySubCentralGovernment.

Use case

97% confidence

Monitoring delivery of Surrey's Health and Wellbeing Strategy, including progress on reducing health inequalities.

View supporting evidence

The description says the annual Index and quarterly Scorecards are used by the Surrey HWB Board to measure progress against the strategy in reducing health inequalities.

SUPPLIER CONTEXT

Supplier context

Supplier identity

99% confidence

OPINION RESEARCH SERVICES LIMITED (company number 02904006)

View supporting evidence

The supplier was verified by company number against GB-COH identifier 02904006.

Supplier classification

95% confidence

SME

View supporting evidence

Supplier party details record scale as 'sme'.

Prior delivery relationship

96% confidence

The supplier had delivered the Joint Neighbourhood Survey for a number of years.

View supporting evidence

The procurement description explicitly states that the provider had been delivering the survey for a number of years.

RENEWAL OUTLOOK

Renewal outlook

Estimated renewal decision window

85% confidence

By 31 October 2027

View supporting evidence

This is an estimate based solely on the explicit contract end date of 31 October 2027; no extension, option or renewal provision is supplied.

DATA QUALITY

Gaps and source limitations

Supplier verification

99% confidence

Verified

View supporting evidence

Supplier identity was matched by company number 02904006; the verified legal name is OPINION RESEARCH SERVICES LIMITED.

Award date

99% confidence

Not supplied in the published notice data

View supporting evidence

Award 1 has no award_date in the supplied award record.

Lot detail

99% confidence

Lot 1 has no published title, description or individual value

View supporting evidence

The supplied lot record for lot 1 has null title, description and value fields.

Competition detail

99% confidence

Bidder counts and evaluation information not supplied in the published notice data

View supporting evidence

No bid count, scores or evaluation breakdown is present in the supplied data.

SOURCE DATA LIMITATIONS

Information not supplied in the published notice

The published data does not provide an award decision date.
Lot 1 is identified but has no published title, description or separate value.
The notice does not provide bidder numbers, bid prices, evaluation scores or detailed selection and award criteria.
No extension, option or renewal terms are supplied; the renewal timing is only an estimate from the stated contract end date.

MARKET THEMES

Relevant award themes

COMMON QUESTIONS

About this award

Who won Surrey County Council's telephone survey services contract?

OPINION RESEARCH SERVICES LIMITED, verified under company number 02904006, is the sole supplier on award 1.

What is the contract value?

The contract is valued at £58,538 excluding VAT and £70,246 including VAT.

When does the contract run?

The signed contract runs from 1 October 2026 to 31 October 2027.

Why was the contract directly awarded?

The notice says continuity of the established survey methodology was needed to preserve the validity of trend data used in the Health and Wellbeing Strategy Index and Scorecard.

ProcuraAxis award analysis supplements, but does not replace, the official award notice, contract data or procurement documents. “Awarded” does not by itself prove that a contract has been signed.

Telephone Survey Services for Health and Wellbeing Strategy Index and Scorecard

Opportunity overview

Awarded to

OPINION RESEARCH SERVICES LIMITED

Classification

Lots

Documents and notices

Published notice details

Scope, procedure and submissions

Legal basis

Lots and requirements

Buyer, suppliers and contacts

Identifier

Address

Contact

Roles

Details

Classifications

Identifier

Additional Identifiers

Address

Contact

Roles

Details

Award information

Items

Additional Classifications

Delivery locations

Suppliers

Related lots

Contracts and changes

Period

Value

Agreed Metrics

Observations

Period

Observations

Period

Observations

Period

Documents

Recorded locations

Notice and amendment history

Award intelligence at a glance

Published outcome signals

Traceable procurement data

Approved, evidence-bound analysis

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