✓Tender information last checkedLast checked 19 Oct 2026, 16:02.
Opportunity overview
Ofcom has a requirement for the provision of an end-to-end flexible benefits administration service for up to five years from July 2027.
As a minimum, the service must deliver the following:
1. SCHEME ADMINISTRATION
• Management of annual and open enrolment processes. Annual enrolment window currently held in November for benefits effective 1 January
• Management of in year enrolment for new starters and life events
• Timely and accurate monthly payroll deduction reporting in the agreed format in accordance with monthly processing timelines
• Timely and accurate monthly provider reporting of colleagues in the agreed format to benefit providers in order to provide a seamless service to colleagues for onward enrolment in relevant benefits at the correct choice level
• Communications functionality to inform colleagues on key process issues such as enrolment process
• 1st line query management from colleagues and Ofcom Team within pre-agreed SLA
• Build Benefit changes as and when required
• Communications with members regarding workflow of benefit choices
• Confirmation communication of benefit choices when confirmed
• Management of pension re-enrolment on a three yearly cycle
2. PLATFORM
• Maintenance of online benefit platform and all information held on it
• Helpdesk functionality and for registration and access issues on benefit platform if not SSO
• Cloud platform to enable colleagues select their benefits, and to find out information on each benefit
• Ofcom would want to understand platform capability in modelling cost effect of benefits selected including whether tax and NI implications can be shown
• Provide online Total Reward Statements
• Single Sign On capability
• Technical specification in line with Ofcom Security Requirements
• Ability for the platform to act as a single, central engagement hub for all Ofcom benefits and wellbeing offerings.
3. CUSTOMER SERVICES
• Responsive and proficient support service, with access to email / web queries and telephone helpdesk if required
• Supplier invests in maintaining a strong and effective partnership with Ofcom, with positive attitude to ensuring exemplary service
• Proactive
• Access to benefit reporting, detailed MI and analytics for Ofcom
Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.
Scope, procedure and submissions
Id
COM00163 (was previously C20262770)
Status
active
Procurement Method
open
Procurement Method Details
Open procedure
Main Procurement Category
services
Above Threshold
Yes
How to submit
https://ofcom.bravosolution.co.uk
Suppliers will be directed to the opportunity on the Ofcom Bravo Solutions procurement portal (Bravo) at https://ofcom.bravosolution.co.uk where they will find the listing on the itt section along with the Invitation to Tender document.
Suppliers will need to complete and submit their tender response via the Ofcom Bravo portal before the closing deadline of 12:00 hours on Monday 30 November 2026
Flexible Benefits Administration. Extent to which the proposed provider can meet the requirements set out in section 2.4 (A-E & G) of the specification
Description
Quality of the administration and reconciliation processes for both Reward and Payroll teams and colleagues.
• Quality of the support that will be provided via the helpdesk.
• Extent to which the provider can support the pension re-enrolment
• Extent to which the provider demonstrates the ability to provide effective colleague communication
Numbers
Entry 1
Number
20
Weight
percentageExact
Criterion 2
Type
quality
Name
Management Information • Extent to which the proposed provider can meet the requirements set out in Section 2.4 (F) of the specification
Description
Quality of the standard reporting and customised reporting that is available
• Quality of the advanced analytics capabilities
• Extent to which administrators can securely access date and employee records
Numbers
Entry 1
Number
15
Weight
percentageExact
Criterion 3
Type
quality
Name
Technology Extent to which the proposed provider can meet the requirements
Description
• Supports the delivery of flexible benefits administration and acts as a central hub for benefits and wellbeing.
• Extent to which the proposed provider can effectively engage and support colleagues with their benefits
• Integration capabilities available within the platform both with Ofcom and benefit providers
Numbers
Entry 1
Number
20
Weight
percentageExact
Criterion 4
Type
quality
Name
Implementation, Mobilisation and Transition
Description
Quality of plan established for implementation and transition to new provider
• Extent of resources and knowledge to effectively manage the transition of the service
Numbers
Entry 1
Number
10
Weight
percentageExact
Criterion 5
Type
quality
Name
Social Value
Description
• Demonstrate a clear understanding of Ofcom’s diverse workforce and how colleagues value and access benefits at different life stages and with differing needs
• Demonstrate understanding of how wider initiatives can enhance colleague wellbeing
Numbers
Entry 1
Number
10
Weight
percentageExact
Criterion 6
Type
price
Name
Price
Description
total fixed prices for providing the proposed flexible benefits administration services for the seven years of the contract
Numbers
Entry 1
Number
25
Weight
percentageExact
Selection criteria
Criteria
Criterion 1
Type
economic
Description
As set out in the invitation to tender document
Criterion 2
Type
technical
Description
As set out in the invitation to tender document
Suitability
Sme
Yes
Vcse
Yes
Contract period
Starts
1 Jul 2027, 00:00
Ends
30 Jun 2032, 23:59
Max Extent Date
30 Jun 2034, 23:59
Renewal
Description
Contract can be extended at Ofcom's sole discretion for up to two periods of 12 months each
Options
Description
Contract can be extended at Ofcom's sole discretion for up to two periods of 12 months each
Buyer location · London · UKI44 · SE1 9HA · United Kingdom
Delivery location · UK · United Kingdom
Notice and amendment history
2 published notice versions reviewed by ProcuraAxis.
2 VERSIONS
1
069248-2026Preliminary market engagement notice on Find a Tender ·
2
098548-2026Tender notice on Find a Tender ·
PROCURAAXIS ANALYSIS
ProcuraAxis Analysis
Our approved analysis of the opportunity appears below the official tender information.
ANALYSIS PREVIEW
Opportunity intelligence at a glance
Ofcom is seeking a provider for an end-to-end flexible benefits administration service and online benefits platform, for up to five years from July 2027. The scope covers enrolment, payroll and benefit-provider reporting, member communications and queries, pension re-enrolment, platform operation, helpdesk, SSO, Total Reward Statements, security alignment, and management information.
Who this may suit
Strong fit for suppliers that explicitly provide flexible-benefits administration and a secure cloud benefits platform with payroll reporting, employee support, SSO and analytics capabilities.
Key points identified
End-to-end flexible benefits administrationRequiredEvidence: “provision of an end-to-end flexible benefits administration service”
Annual, open and in-year enrolment administrationRequiredEvidence: “Management of annual and open enrolment processes” and “Management of in year enrolment for new starters and life events”
Payroll deduction reportingMonthly, timely and accurate reporting in agreed formatEvidence: “Timely and accurate monthly payroll deduction reporting in the agreed format”
96% approved-analysis confidence9 supplier criteria identified4 risks or unknowns
ProcuraAxis structures information found in published procurement records, checks the result for consistency and publishes only approved analysis. Confidence describes the completeness and consistency of the available source information; it is not a guarantee of eligibility or contract award.
Ofcom is seeking a provider for an end-to-end flexible benefits administration service and online benefits platform, for up to five years from July 2027. The scope covers enrolment, payroll and benefit-provider reporting, member communications and queries, pension re-enrolment, platform operation, helpdesk, SSO, Total Reward Statements, security alignment, and management information.
Who this may suit
Strong fit for suppliers that explicitly provide flexible-benefits administration and a secure cloud benefits platform with payroll reporting, employee support, SSO and analytics capabilities.
Key deliverables
Flexible-benefits scheme administration
Online cloud benefits platform
Payroll and benefit-provider reporting
Employee/member communications and first-line query management
Pension re-enrolment administration
Total Reward Statements, reporting, MI and analytics
SUPPLIER REQUIREMENTS
9 criteria identified
End-to-end flexible benefits administration
99% confidence
Required
View supporting evidence
“provision of an end-to-end flexible benefits administration service”
Annual, open and in-year enrolment administration
99% confidence
Required
View supporting evidence
“Management of annual and open enrolment processes” and “Management of in year enrolment for new starters and life events”
Payroll deduction reporting
99% confidence
Monthly, timely and accurate reporting in agreed format
View supporting evidence
“Timely and accurate monthly payroll deduction reporting in the agreed format”
Benefits platform
99% confidence
Cloud online platform for benefit selection and information
View supporting evidence
“Cloud platform to enable colleagues select their benefits, and to find out information on each benefit”
Platform security
98% confidence
Technical specification aligned to Ofcom Security Requirements
View supporting evidence
“Technical specification in line with Ofcom Security Requirements”
Single Sign On
98% confidence
Required capability
View supporting evidence
“Single Sign On capability”
Management information and analytics
98% confidence
Access to benefit reporting, detailed MI and analytics
View supporting evidence
“Access to benefit reporting, detailed MI and analytics for Ofcom”
Supplier eligibility conditions
96% confidence
Unknown
View supporting evidence
No eligibility, financial standing, insurance, company-size or exclusion requirements are supplied.
SME/VCSE suitability
99% confidence
Unknown
View supporting evidence
“suitable_for_sme” and “suitable_for_vcse” are not stated.
COMMERCIAL AND DELIVERY
Contract intelligence
Commercial
Estimated maximum value
99% confidence
£350,000 GBP
View supporting evidence
Process value_max: 350000 GBP; Lot 1 value_amount: 350000 GBP.
Contract duration
97% confidence
Up to five years; stated service commencement from July 2027
View supporting evidence
“for up to five years from July 2027”
Pricing/payment terms
98% confidence
Unknown
View supporting evidence
No pricing schedule or payment terms are supplied.
Delivery
Delivery geography
95% confidence
United Kingdom
View supporting evidence
Delivery location: United Kingdom (region: UK).
Service commencement
97% confidence
From July 2027
View supporting evidence
“for up to five years from July 2027”
Support channels
97% confidence
Email/web queries and telephone helpdesk if required
View supporting evidence
“access to email / web queries and telephone helpdesk if required”
PROCEDURE
How to respond
Status
99% confidence
Open
View supporting evidence
display_status: open; source_status: active.
Procedure
99% confidence
Open procedure
View supporting evidence
procurement_method_details: Open procedure.
Submission deadline
99% confidence
30 November 2026, 12:00 UTC
View supporting evidence
submission_deadline: 2026-11-30T12:00:00+00:00.
Lot structure
99% confidence
One active lot; no lot title or description supplied
View supporting evidence
Lot 1 is active, with null title and description.
RISKS AND UNKNOWNS
Points requiring attention
Security requirements not provided
99% confidence
The platform must meet Ofcom Security Requirements, but the requirements themselves are not supplied.
View supporting evidence
“Technical specification in line with Ofcom Security Requirements”
Commercial detail incomplete
98% confidence
No pricing model, payment terms, contract start/end dates or detailed contractual terms are supplied.
View supporting evidence
Value maximum is supplied, while contract_start_at and contract_end_at are null.
Conditional support requirement
97% confidence
Telephone helpdesk is stated as required only if required; the trigger and service levels are not defined.
View supporting evidence
“telephone helpdesk if required”
Lot detail incomplete
99% confidence
The single active lot has no title or description, so no separate lot scope can be attributed.
View supporting evidence
Lot 1 title and description are null.
ProcuraAxis analysis supplements, but does not replace, the original notice and tender documents. Always verify eligibility, deadlines and commercial terms with the issuing authority.
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