ORGANISATION DETAILS
Legal Aid Agency
Buyer information published with procurement notices.
- Published identifier
- GB-PPON PNZC-2236-JJJZ
- Address
- London, UKI32, SW1H 9AJ, United Kingdom
- First notice
- 23 May 2025
- Latest notice
- 16 Jul 2026
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ISSUED TENDERS
6 tenders
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Provision of Contact Centre Services to the Legal Aid Agency
Legal Aid Agency · UKI32
The Legal Aid Agency (“LAA”) is inviting Tenders from Lot 1 (Citizen Experience) of Outsourced Services Framework (RM6295) for contracts to deliver the LAA Contact Centre Services which comprise the Defence Solicitor Call Centre (DSCC) and the Civil Legal Advice Operator Service (CLAOS). The DSCC service manages the logging, ide
£24.4mEstimated value
CLOSEDFind a Tender
2027 Peer Reviewer Procurement Process
Legal Aid Agency · UKI32
Appointment of suitably qualified legal professionals to provide independent peer review services, assessing the quality of legal aid casework and supporting the Legal Aid Agency’s commitment to driving performance, quality assurance, and value for money.
£5mEstimated value
UPCOMINGFind a Tender
Peer Reviewer
Legal Aid Agency · UKI32
Appointment of suitably qualified legal professionals to provide independent peer review services, assessing the quality of legal aid casework and supporting the Legal Aid Agency’s commitment to driving performance, quality assurance, and value for money.
£5mEstimated value
AWARDEDFind a Tender
Procurement of Criminal Defence Direct Services from 4 May 2026
Legal Aid Agency · UKI32
The Legal Aid Agency (LAA) has launched the procurement process for the 2026 Criminal Defence Direct (CDD) Contracts. These contracts will provide 24/7 telephone-based legal advice to individuals detained at police stations across England and Wales for non-indictable offences. Two contracts will be awarded, with services commenc
£2.4mProposed award value · excl. VAT£2.9m incl. VAT
UPCOMINGFind a Tender
CDD Pipeline Notice
Legal Aid Agency · UKI32
Criminal Defence Direct (CDD) Service Procurement Exercise – Launch in summer 2025 The Legal Aid Agency (LAA), on behalf of the Lord Chancellor, will run a procurement exercise to award contracts for two providers to deliver the CDD Service from on or around 1 March 2026. Key Details: • Service: 24/7 non means tested telephone-
£2.4mEstimated value
UPCOMINGFind a Tender
Specialist Quality Mark Auditing Services Agreement
Legal Aid Agency · UKI32
The Legal Aid Agency (“LAA”) is inviting Applicants to tender for a concession contract (“Contract”) to administer the LAA’s Specialist Quality Mark (“SQM”), from 1 October 2027.The SQM is the LAA’s organisational quality standard designed to ensure that Legal Services Providers are well run and provide good client care. The SQM
£2.4mEstimated value
Organisation details and tender classifications reflect information published by the original procurement sources. Similar buyer names are grouped only where an official identifier or compatible name and postcode provide a safe link.