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PROCUREMENT OPPORTUNITY

Award of Mini Competition under CCS Framework Agreement RM6116 - for a Unified Communications Con...

Dundee City Council · award

Tender information last checkedLast checked 23 Sept 2026, 17:04.

Opportunity overview

Mini Competition under Crown Commercial Service Framework Agreement RM6116 - Network Services 3 relating to the purchase of a Unified Communications, Contact Centre and Customer Experience Platform , calling off from Lots 4b Digital Communication Services (Unified Communications and Lot 4c (Contact Centre Solutions).Dundee City Council intends to award a single Call-Off Contract for Lot 4b (Unified Communications) AND Lot 4c (Contact Centre Solutions). Bidders must be able to demonstrate that they can deliver an integrated solution covering the requirements of both lots, either as the prime contractor or via a defined consortium/subcontractor model. Please note, Bidders MUST be on both Lots 4b and 4c to be eligible to submit a bid for the mini competition. This is one of the pass/fail requirements within the documentation.Dundee City Council have developed a digital strategy to maximise the potential of digital technologies and improve outcomes and services for all our citizens and employees, in a way which supports the delivery of the Council’s priorities and to design a modern digital Council.A key project on this journey is the adoption of a new cloud-based, omni-channel customer experience platform that will drive innovation and transformation of Council services.The Council’s current telephony and contact centre system is a legacy on-premise system. The contract for licensing and maintenance of this system expires at the end of September 2026. Rather than make significant investment in this platform the Council are taking the opportunity to procure a modern, cloud-based platform, which can easily integrate with other Council systems and provide an enhanced customer experience that will be suitable for current and future digital services.The solution must be capable of supporting current desk-based telephony, voicemail, call recording, advanced call routing and voice channel contact centre requirements. It should also include the capability for AI driven chatbots, webchat, automation, real-time insights and within a single platform support multiple channels of customer engagement such as email, SMS, conversational AI and Social Media.Please see attached documentation for more information.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

8x8 UK (t/a 8x8)

Ai Match
Published award value
£1.5m
Awarded
Not supplied
Award ID
awd-1
Location
Aylesbury, HP19 8JR

Classification

  • CPV64214200 — Telephone switchboard services
  • CPV64214400 — Communication land-line rental
  • CPV64227000 — Integrated telecommunications services
  • CPV72000000 — IT services: consulting, software development, Internet and support
  • CPV72200000 — Software programming and consultancy services
  • CPV72263000 — Software implementation services
  • CPV72267000 — Software maintenance and repair services

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
tender-843806
Main Procurement Category
services

Tender Period

Additional Classifications

Entry 1
Id
64214200
Description
Telephone switchboard services
Scheme
CPV
Entry 2
Id
64214400
Description
Communication land-line rental
Scheme
CPV
Entry 3
Id
64227000
Description
Integrated telecommunications services
Scheme
CPV
Entry 4
Id
72000000
Description
IT services: consulting, software development, Internet and support
Scheme
CPV
Entry 5
Id
72200000
Description
Software programming and consultancy services
Scheme
CPV
Entry 6
Id
72263000
Description
Software implementation services
Scheme
CPV
Entry 7
Id
72267000
Description
Software maintenance and repair services
Scheme
CPV

Buyer, suppliers and contacts

Organisation 1
Name
Moray Council
Id
org-1

Address

Street Address
High Street
Locality
Elgin
Postal Code
IV30 1BX

Contact

Name
Procurement
Telephone
+44 1343563137

Roles

buyer
Organisation 2
Name
Galliford Try Construction Ltd t/a Morrison Construction North East
Id
org-2

Address

Street Address
Morrison House, Kingseat Business Park,
Locality
Aberdeenshire
Postal Code
AB21 0AZ

Contact

Name
Mhairi Hardie

Roles

supplier
Organisation 3
Name
Dundee City Council
Id
org-3

Address

Street Address
Dundee House
Locality
Dundee
Postal Code
DD1 1QE

Contact

Name
Corporate Procurement
Telephone
+44 1382433401
Url
www.dundeecity.gov.uk

Roles

buyer
Organisation 4
Name
Specialist Computer Centres
Id
org-4

Address

Street Address
James House, Warwick Road, Tyseley
Locality
West Midlands
Postal Code
B11 2LE

Contact

Name
Framework Sales

Roles

supplier
Organisation 5
Name
8x8 UK (t/a 8x8)
Id
org-5

Address

Street Address
Oxford House, Bell Business Park,
Locality
Aylesbury
Postal Code
HP19 8JR

Contact

Name
Helena Ostlin

Roles

supplier

Award information

Award 1
Id
awd-1

Items

Item 1
Id
awditem-1
Description
Mini Competition under Crown Commercial Service Framework Agreement RM6116 - Network Services 3 relating to the purchase of a Unified Communications, Contact Centre and Customer Experience Platform , calling off from Lots 4b Digital Communication Services (Unified Communications and Lot 4c (Contact Centre Solutions).Dundee City Council intends to award a single Call-Off Contract for Lot 4b (Unified Communications) AND Lot 4c (Contact Centre Solutions). Bidders must be able to demonstrate that they can deliver an integrated solution covering the requirements of both lots, either as the prime contractor or via a defined consortium/subcontractor model. Please note, Bidders MUST be on both Lots 4b and 4c to be eligible to submit a bid for the mini competition. This is one of the pass/fail requirements within the documentation.Dundee City Council have developed a digital strategy to maximise the potential of digital technologies and improve outcomes and services for all our citizens and employees, in a way which supports the delivery of the Council’s priorities and to design a modern digital Council.A key project on this journey is the adoption of a new cloud-based, omni-channel customer experience platform that will drive innovation and transformation of Council services.The Council’s current telephony and contact centre system is a legacy on-premise system. The contract for licensing and maintenance of this system expires at the end of September 2026. Rather than make significant investment in this platform the Council are taking the opportunity to procure a modern, cloud-based platform, which can easily integrate with other Council systems and provide an enhanced customer experience that will be suitable for current and future digital services.The solution must be capable of supporting current desk-based telephony, voicemail, call recording, advanced call routing and voice channel contact centre requirements. It should also include the capability for AI driven chatbots, webchat, automation, real-time insights and within a single platform support multiple channels of customer engagement such as email, SMS, conversational AI and Social Media.Please see attached documentation for more information.

Value

Amount
1,530,421.5
Currency
GBP

Suppliers

Supplier 1
Name
8x8 UK (t/a 8x8)
Id
org-5

Contracts and changes

Entry 1
Id
awd-1
Award ID
awd-1
Status
active

Recorded locations

  • Buyer location · Dundee · DD1 1QE

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. rls-3-SEP565100award ·