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PROCUREMENT OPPORTUNITY

Purchase of Service Desk Plus Software

Lancashire Combined Fire Authority · award, contract

Tender information last checkedLast checked 30 Sept 2026, 20:42.

Opportunity overview

G-Cloud 14 Call-Off Contract This Call-Off Contract for the G-Cloud 14 Framework Agreement (RM1557.14) Lot 2 Cloud Software

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

ZOHO

Matched by number
Contract value
£65.9k
Awarded
Not supplied
Contract signed
7 Jul 2026
Award ID
092357-2026-LFRS 231-1
Status
active
Identifier
GB-COH 13424508
Location
Milton Keynes, UK, MK9 2EA, United Kingdom

Classification

  • CPV48000000 — Software package and information systems
  • CPV48400000 — Business transaction and personal business software package

Lots

  • Replacement system for the ICT Service Desk, with Service Desk Plus, this is a service management solution that combines ITSM essentials, IT asset management (ITAM), and a CMDB with enterprise service management (ESM) capabilities.Value not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
LFRS 231
Status
complete
Main Procurement Category
goods
Procurement Method
limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Why this procedure was chosen
G-Cloud 14 Call-Off Contract This Call-Off Contract for the G-Cloud 14 Framework Agreement (RM1557.14) Lot 2 Cloud Software

Legal basis

Id
32014L0024
Scheme
CELEX

Classification

Scheme
CPV
Id
48000000
Description
Software package and information systems

Techniques

Has Framework Agreement
Yes

Covered By

GPA

Procedure reasons

Entry 1
Scheme
TED_PT_AWARD_CONTRACT_WITHOUT_CALL
Id
D_OUTSIDE_SCOPE
Description
The procurement falls outside the scope of application of the directive

Lots and requirements

Entry 1
Id
1
Description
Replacement system for the ICT Service Desk, with Service Desk Plus, this is a service management solution that combines ITSM essentials, IT asset management (ITAM), and a CMDB with enterprise service management (ESM) capabilities.
Has Options
Yes
Status
cancelled

Award criteria

Criteria

Criterion 1
Type
price

Options

Description
Extension period 2 X 12 months 01/08/2028 - 31/07/2029 01/08/2029 - 31/07/2030

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
48400000
Description
Business transaction and personal business software package

Delivery locations

Entry 1
Region
UKC
Entry 2
Region
UKD
Entry 3
Region
UKE
Entry 4
Region
UKF
Entry 5
Region
UKG
Entry 6
Region
UKH
Entry 7
Region
UKI
Entry 8
Region
UKJ
Entry 9
Region
UKK

Buyer, suppliers and contacts

Organisation 1
Name
Lancashire Combined Fire Authority
Id
GB-FTS-169839

Identifier

Legal Name
Lancashire Combined Fire Authority
No Identifier Rationale
notOnAnyRegister

Address

Street Address
Lancashire Fire and Rescue Service Head Quarters
Locality
Preston
Region
UKD45
Postal Code
PR23LH
Country Name
United Kingdom

Contact

Name
Janice Wrench

Roles

buyer

Details

Classifications

Entry 1
Scheme
TED_CA_TYPE
Id
REGIONAL_AUTHORITY
Description
Regional or local authority
Entry 2
Scheme
COFOG
Id
01
Description
General public services
Organisation 2
Name
ZOHO
Id
GB-COH-13424508

Identifier

Legal Name
ZOHO
Id
13424508
Scheme
GB-COH

Address

Street Address
Suite B. 3rd Floor, Cbx li East, 414-432 Midsummer Boulevard
Locality
Milton Keynes
Region
UK
Postal Code
MK9 2EA
Country Name
United Kingdom

Roles

supplier

Details

Scale
large
Organisation 3
Name
Lancashire Fire and Rescue Service
Id
GB-FTS-187154

Identifier

Legal Name
Lancashire Fire and Rescue Service

Address

Street Address
Garstang Road, Fullwood.
Locality
Preston
Postal Code
PR2 3LH
Country Name
United Kingdom

Contact

Roles

reviewBody

Details

Award information

Award 1
Id
092357-2026-LFRS 231-1
Title
Purchase of Service Desk Plus Software
Status
active

Related lots

1

Suppliers

Supplier 1
Id
GB-COH-13424508
Name
ZOHO

Contracts and changes

Entry 1
Id
092357-2026-LFRS 231-1
Award ID
092357-2026-LFRS 231-1
Title
Purchase of Service Desk Plus Software
Status
active
Date Signed
8 Jul 2026, 00:00

Value

Amount
65,886
Currency
GBP

Recorded locations

  • Buyer location · Preston · UKD45 · PR23LH · United Kingdom
  • Delivery location · UKC
  • Delivery location · UKD
  • Delivery location · UKE
  • Delivery location · UKF
  • Delivery location · UKG
  • Delivery location · UKH
  • Delivery location · UKI
  • Delivery location · UKJ
  • Delivery location · UKK

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 092357-2026award, contract ·