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PROCUREMENT OPPORTUNITY

Information Technology Service Management (ITSM) Tool

Health Education and Improvement Wales (HEIW) · award, contract

Tender information last checkedLast checked 29 Sept 2026, 17:41.

Opportunity overview

HEIW require a Commercial Off-The-Shelf (COTS), SaaS-based ITSM solution to replace its existing internally developed Service-Point system. The solution will provide Information Technology Infrastructure Library (ITIL) aligned service management capabilities, Artificial Intelligence (AI) enabled functionality, self-service access, reporting dashboards, integration with NHS Wales systems, and associated implementation, training and support services.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

HALO SERVICE SOLUTIONS LTD

Matched by exact name
Contract value
£231.6k
Awarded
Not supplied
Contract signed
28 Sept 2026
Award ID
092034-2026-HEIW-DCO-892-1
Status
active
Location
Ardgay, UK, IV243AR, United Kingdom

Classification

  • CPV72416000 — Application service providers

Lots

  • HEIW require a Commercial Off-The-Shelf (COTS), SaaS-based ITSM solution to replace its existing internally developed Service-Point system. The solution will provide Information Technology Infrastructure Library (ITIL) aligned service management capabilities, Artificial Intelligence (AI) enabled functionality, self-service access, reporting dashboards, integration with NHS Wales systems, and associated implementation, training and support services. Additional information: In accordance with the CCS G-Cloud 14 Lot 2 Direct Award process, a structured desktop evaluation was undertaken using supplier information published on the Digital Marketplace, including service definitions, pricing schedules and supporting framework documentation.Value not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
HEIW-DCO-892
Status
complete
Main Procurement Category
services
Procurement Method
limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Why this procedure was chosen
This contract was awarded via a Direct Award through the GCloud 14 Framework Agreement, utilising their guidance on determining the best value solution.

Legal basis

Id
32014L0024
Scheme
CELEX

Classification

Scheme
CPV
Id
72416000
Description
Application service providers

Covered By

GPA

Procedure reasons

Entry 1
Scheme
TED_PT_AWARD_CONTRACT_WITHOUT_CALL
Id
D_OUTSIDE_SCOPE
Description
The procurement falls outside the scope of application of the directive

Lots and requirements

Entry 1
Id
1
Description
HEIW require a Commercial Off-The-Shelf (COTS), SaaS-based ITSM solution to replace its existing internally developed Service-Point system. The solution will provide Information Technology Infrastructure Library (ITIL) aligned service management capabilities, Artificial Intelligence (AI) enabled functionality, self-service access, reporting dashboards, integration with NHS Wales systems, and associated implementation, training and support services. Additional information: In accordance with the CCS G-Cloud 14 Lot 2 Direct Award process, a structured desktop evaluation was undertaken using supplier information published on the Digital Marketplace, including service definitions, pricing schedules and supporting framework documentation.
Has Options
No
Status
cancelled

Award criteria

Criteria

Criterion 1
Name
Quality
Type
quality
Description
40
Criterion 2
Name
Commercial
Type
cost
Description
60

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKL

Buyer, suppliers and contacts

Organisation 1
Name
Health Education and Improvement Wales (HEIW)
Id
GB-FTS-187120

Identifier

Legal Name
Health Education and Improvement Wales (HEIW)

Address

Street Address
Ty Dysgu, Cefn Coed
Locality
Nantgarw
Region
UK
Postal Code
CF15 7QQ
Country Name
United Kingdom

Contact

Name
Lily Prance
Telephone
+44 2921500642

Roles

buyer
centralPurchasingBody

Details

Classifications

Entry 1
Scheme
TED_CA_TYPE
Id
BODY_PUBLIC
Description
Body governed by public law
Entry 2
Scheme
COFOG
Id
07
Description
Health
Organisation 2
Name
HALO SERVICE SOLUTIONS LTD
Id
GB-FTS-187121

Identifier

Legal Name
HALO SERVICE SOLUTIONS LTD

Address

Street Address
Cartref, Bonar Bridge
Locality
Ardgay
Region
UK
Postal Code
IV243AR
Country Name
United Kingdom

Contact

Telephone
+44 1449833111

Roles

supplier

Details

Scale
sme
Organisation 3
Name
High Court
Id
GB-FTS-111

Identifier

Legal Name
High Court

Address

Street Address
Royal Courts of Justice, The Strand
Locality
London
Postal Code
WC2A 2LL
Country Name
United Kingdom

Contact

Telephone
+44 2079477501

Roles

reviewBody

Award information

Award 1
Id
092034-2026-HEIW-DCO-892-1
Status
active

Related lots

1

Suppliers

Supplier 1
Id
GB-FTS-187121
Name
HALO SERVICE SOLUTIONS LTD

Contracts and changes

Entry 1
Id
092034-2026-HEIW-DCO-892-1
Award ID
092034-2026-HEIW-DCO-892-1
Status
active
Date Signed
29 Sept 2026, 00:00

Value

Amount
231,640
Currency
GBP

Recorded locations

  • Buyer location · Nantgarw · UK · CF15 7QQ · United Kingdom
  • Delivery location · UKL

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 092034-2026award, contract ·