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PROCUREMENT OPPORTUNITY

AI Overlay for the Existing Avaya Elite Telephony Platform

North East Ambulance Service NHS Foundation Trust · Preliminary market engagement notice on Find a Tender

Tender information last checkedLast checked 29 Sept 2026, 17:07.

Opportunity overview

The purpose is to test feasibility, capability, assurance needs, delivery complexity, indicative cost and market appetite for an AI-enabled overlay to the existing telephony environment. The engagement will also help NEAS identify requirements that should inform a future complete telephony replacement aligned with emerging national standards and design. The evidence may support an options appraisal, business case, pilot proposal or future procurement strategy, but none is guaranteed.

Classification

  • CPV48000000 — Software package and information systems
  • CPV72000000 — IT services: consulting, software development, Internet and support

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
C472308
Main Procurement Category
services
Above Threshold
Yes
Status
planning

Legal basis

Id
2023/54
Scheme
UKPGA

Special regime

concession

Communication

Future Notice Date
30 Oct 2026, 23:59

Lots and requirements

Entry 1
Id
1
Has Renewal
Yes
Status
planning

Suitability

Sme
Yes
Vcse
Yes

Contract period

Starts
1 Apr 2027, 00:00
Ends
31 Mar 2030, 23:59
Max Extent Date
31 Mar 2031, 23:59

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
48000000
Description
Software package and information systems
Entry 2
Scheme
CPV
Id
72000000
Description
IT services: consulting, software development, Internet and support

Planning and budget

Milestones

Entry 1
Id
engagement
Type
engagement
Description
The engagement will also help NEAS identify requirements that should inform a future complete telephony replacement aligned with emerging national standards and design. The evidence may support an options appraisal, business case, pilot proposal or future procurement strategy, but none is guaranteed.
Due
30 Oct 2026, 23:59
Status
scheduled

Documents

Entry 1
Id
091997-2026
Document Type
marketEngagementNotice
Notice Type
UK2
Description
Preliminary market engagement notice on Find a Tender
Published
29 Sept 2026, 15:35
Format
text/html

Buyer, suppliers and contacts

Organisation 1
Name
North East Ambulance Service NHS Foundation Trust
Id
GB-PPON-PQGJ-4428-JQJD

Identifier

Scheme
GB-PPON
Id
PQGJ-4428-JQJD

Address

Street Address
Bernicia House, Goldcrest Way, Newburn Riverside
Locality
Newcastle-Upon-Tyne
Postal Code
NE15 8NY
Country
GB
Country Name
United Kingdom
Region
UKC22

Contact

Name
Anthony Oba

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthorityCentralGovernment
Description
Public authority - central government

Recorded locations

  • Buyer location · Newcastle-Upon-Tyne · UKC22 · NE15 8NY · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 091997-2026Preliminary market engagement notice on Find a Tender ·