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PROCUREMENT OPPORTUNITY

Defra Group General Courier Service

DEPARTMENT FOR ENVIRONMENT, FOOD AND RURAL AFFAIRS · Contract details notice on Find a Tender

Tender information last checkedLast checked 30 Sept 2026, 20:41.

Opportunity overview

The Defra Group requires a reliable and flexible courier service to support operations across the UK. The service will cover multiple agencies, including Core Defra, Environment Agency (EA), Natural England (NE), Animal and Plant Health Agency (APHA), Rural Payments Agency (RPA), Marine Management Organisation (MMO) and Centre for Environment Fisheries and Aquaculture Science (CEFAS), Forestry Commission (FC) and Royal Botanic Gardens, Kew (RBG Kew). Requirements span domestic and international deliveries, with collections from offices, depots, operational sites, and residential addresses for staff working remotely. Occasional specialist services may also be required.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

CitySprint (UK) Limited

Matched by exact name
Published award value
£1.7m
Awarded
27 Sept 2026
Award ID
1
Status
active
Identifier
GB-PPON PXBV-8713-VGCD
Location
Redhill, UKJ26, RH1 1SH, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
C34395
Status
complete
Procurement Method
selective
Procurement Method Details
Award under framework
Competitive
Yes

Legal basis

Id
2023/54
Scheme
UKPGA

Lots and requirements

Entry 1
Id
1
Status
complete

Published documents

Entry 1
Id
conflictOfInterest
Document Type
conflictOfInterest
Description
Not published

Buyer, suppliers and contacts

Organisation 1
Name
DEPARTMENT FOR ENVIRONMENT, FOOD AND RURAL AFFAIRS
Id
GB-PPON-PNBD-3289-CDGX

Identifier

Scheme
GB-PPON
Id
PNBD-3289-CDGX

Address

Street Address
Seacole Building, 2 Marsham Street
Locality
London
Postal Code
SW1P 4DF
Country
GB
Country Name
United Kingdom
Region
UKI32

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthorityCentralGovernment
Description
Public authority - central government
Organisation 2
Name
CitySprint (UK) Limited
Id
GB-PPON-PXBV-8713-VGCD

Identifier

Scheme
GB-PPON
Id
PXBV-8713-VGCD

Address

Street Address
Ground Floor, Red Central, 60 High Street, Redhill
Locality
Redhill
Postal Code
RH1 1SH
Country
GB
Country Name
United Kingdom
Region
UKJ26

Contact

Roles

supplier

Details

Scale
large
Vcse
No
Public Service Mission Organization
No
Sheltered Workshop
No

Award information

Award 1
Id
1
Status
active
Main Procurement Category
services

Items

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
64120000
Description
Courier services
Entry 2
Scheme
CPV
Id
64100000
Description
Post and courier services
Entry 3
Scheme
CPV
Id
64121000
Description
Multi-modal courier services

Delivery locations

Entry 1
Region
UK
Country
GB
Country Name
United Kingdom

Suppliers

Supplier 1
Id
GB-PPON-PXBV-8713-VGCD
Name
CitySprint (UK) Limited

Related lots

1

Contracts and changes

Entry 1
Id
1
Award ID
1
Status
active
Has Renewal
Yes
Has Options
Yes
Above Threshold
Yes
Date Signed
30 Sept 2026, 00:00

Period

Starts
1 Oct 2026, 00:00
Ends
30 Sept 2028, 23:59
Max Extent Date
30 Sept 2030, 23:59

Renewal

Description
2 years plus an additional 1 year

Options

Description
Option to extend for 2 years plus an additional 1 year

Value

Including VAT
2,040,000
Amount
1,700,000
Currency
GBP

Agreed Metrics

Entry 1
Id
0329
Title
KPI 2 - Time and Quality
Description
Achieved a 98% rate for the collection and delivery timescales by conducting customer satisfaction surveys

Observations

Entry 1
Id
frequency

Period

Duration In Months
1
Entry 2
Id
0332
Title
KPI 5 - Standard Reports
Description
Achieved 99% compliance with monthly reporting include: The total number of collections per month, collated by collection site and by Department A monthly summary of collections and deliveries by service type (Same Day, Overnight). Total number of collections made on time. Total number of deliveries made on time. Delivery and collections failures (e.g., failure to collect or deliver within the timeframe or lost packages) Total number of collections rejected by driver as consignment incorrectly packaged or labelled by customer. Cumulative value per month Number of invoices returned for correction.

Observations

Entry 1
Id
frequency

Period

Duration In Months
1
Entry 3
Id
0333
Title
KPI 6 - Invoicing
Description
Achieved 98% compliance with the invoicing requirement, with invoices issued free from errors and accurately reflecting the data provided within the monthly reports.

Observations

Entry 1
Id
frequency

Period

Duration In Months
1
Entry 4
Id
0330
Title
KPI 3 - Contract Management
Description
Achieved 98% compliance with the required timescales for complaint escalations - Initial response to any escalated complaint received within 24hrs. Resolution of actions to be taken received within 48hrs of the initial complaint.

Observations

Entry 1
Id
frequency

Period

Duration In Months
1
Entry 5
Id
0328
Title
KPI 1 - Customer Service
Description
Achieved a 98% compliance rate for responding to bookings and queries within the required timescales: - Overnight bookings confirmed within 2 hours of the request. - Same-day bookings confirmed within 30 minutes of the request. - Queries responded to within 24 hours.

Observations

Entry 1
Id
frequency

Period

Duration In Months
1
Entry 6
Id
0331
Title
KPI 4 - Management Information
Description
Achieved 99% compliance with the Management Information - The supplier will provide the customer with monthly management information reports by Day 5 of the month.

Observations

Entry 1
Id
frequency

Period

Duration In Months
1

Documents

Entry 1
Id
092385-2026
Document Type
contractNotice
Notice Type
UK7
Description
Contract details notice on Find a Tender
Published
30 Sept 2026, 14:04
Format
text/html

Related procurements

Entry 1
Id
framework
Scheme
ocid
Identifier
ocds-h6vhtk-0503cc

Relationship

framework

Related lots

3a

Recorded locations

  • Buyer location · London · UKI32 · SW1P 4DF · United Kingdom

Notice and amendment history

2 published notice versions reviewed by ProcuraAxis.

2 VERSIONS
  1. 091879-2026Contract award notice on Find a Tender ·
  2. 092385-2026Contract details notice on Find a Tender ·