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PROCUREMENT OPPORTUNITY

MEH-MAINT4776-Maintenance of Alcon Equipment

Moorfields Eye Hospital NHS Foundation Trust · Transparency notice on Find a Tender

Tender information last checkedLast checked 25 Sept 2026, 18:16.

Opportunity overview

3 Year Gold Maintenance Contract for 2x Ngenuity and 1x Purepoint which includes Monday to Friday 09:00-17:00 Local Time, Telephone Support available 24 hour, Annual Planned Maintenance, Modifications for safety/ reliability, First line Troubleshooting Training, Onsite Repairs as Required, Parts that require a Field Service Engineer to install, 48 hour response time, CAS Visit = 3 additional support visits. 3 Year Platinum Maintenance Contract for 26x Centurian and 6x Constellations, which includes Monday to Friday 09:00-17:00 Local Time, Telephone Support available 24 hour, Annual Planned Maintenance, Modifications for safety/ reliability, First line Troubleshooting Training, Onsite Repairs as Required, Parts that require a Field Service Engineer to install, 24 hour response time, CAS Visit = 5 additional support visits, Uptime Guarantee & Risk Share. Hard/Software upgrades will be applied as and when required.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Alcon Eye Care UK Ltd

Matched by number
Published award value
£591k
Awarded
Not supplied
Award ID
1
Status
pending
Identifier
GB-COH 00809238
Location
Camberley Surrey,, UKJ25, GU15 3YL, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
C473269
Status
complete
Procurement Method
direct
Procurement Method Details
Direct award
Why this procedure was chosen
The Trust requires one comprehensive contract for the maintenance and technical support of its Alcon ophthalmic surgical systems, including the NGENUITY 3D Visualization System, PUREPOINT Laser, CENTURION Vision System and CONSTELLATION Vision System. The Trust has been unable to identify an alternative supplier with access to the manufacturer-controlled software, firmware updates, technical documentation, calibration tools, OEM replacement parts and authorised engineering resources required to provide full-service maintenance and support under one contract for these systems. Alcon has confirmed that no third-party companies or independent service providers are trained, certified, or authorised by Alcon to perform service or maintenance activities on Alcon equipment. All software, firmware, and digital assets associated with Alcon equipment remain the exclusive property of Alcon or its licensors. Enhancement Software Upgrades are developed, controlled, and distributed solely by Alcon; not available to third-party service providers; only installable by Alcon-authorised technical personnel using authorised tools. It is therefore it is the intention to award the contract to Alcon Eye Care UK Ltd.

Legal basis

Id
2023/54
Scheme
UKPGA

Procedure reasons

Entry 1
Id
singleSuppliersTechnicalReasons

Lots and requirements

Entry 1
Id
1
Status
complete

Published documents

Entry 1
Id
conflictOfInterest
Document Type
conflictOfInterest
Description
Not published

Buyer, suppliers and contacts

Organisation 1
Name
Moorfields Eye Hospital NHS Foundation Trust
Id
GB-PPON-PTPP-1281-DTGJ

Identifier

Scheme
GB-PPON
Id
PTPP-1281-DTGJ

Address

Street Address
162 City Rd
Locality
London
Postal Code
EC1V 2PD
Country
GB
Country Name
United Kingdom
Region
UKI43

Contact

Name
KATHLEEN EMERY

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthoritySubCentralGovernment
Description
Public authority - sub-central government
Organisation 2
Name
Alcon Eye Care UK Ltd
Id
GB-COH-00809238

Identifier

Scheme
GB-COH
Id
00809238

Address

Street Address
Park View Riverside Way, Watchmoor Park,
Locality
Camberley Surrey,
Postal Code
GU15 3YL
Country
GB
Country Name
United Kingdom
Region
UKJ25

Contact

Roles

supplier

Details

Scale
large
Vcse
No

Award information

Award 1
Id
1
Title
MEH-MAINT4776-Maintenance of Alcon Equipment
Status
pending
Main Procurement Category
services
Above Threshold
Yes

Items

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
50421000
Description
Repair and maintenance services of medical equipment

Value

Including VAT
709,200
Amount
591,000
Currency
GBP

Suppliers

Supplier 1
Id
GB-COH-00809238
Name
Alcon Eye Care UK Ltd

Contract period

Starts
14 Jul 2026, 00:00
Ends
13 Jul 2029, 23:59

Related lots

1

Amendments

Entry 1
Description
Contract start date amended
Id
091171-2026

Documents

Entry 1
Id
091171-2026
Document Type
awardNotice
Notice Type
UK5
Description
Transparency notice on Find a Tender
Published
25 Sept 2026, 16:36
Format
text/html

Milestones

Entry 1
Id
1
Type
futureSignatureDate
Due
14 Jul 2026, 23:59
Status
scheduled

Recorded locations

  • Buyer location · London · UKI43 · EC1V 2PD · United Kingdom

Notice and amendment history

2 published notice versions reviewed by ProcuraAxis.

2 VERSIONS
  1. 091169-2026Transparency notice on Find a Tender ·
  2. 091171-2026Transparency notice on Find a Tender ·