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PROCUREMENT OPPORTUNITY

NEL Interpreting and Translation Service

NHS North East London Integrated Care Board · award, contract

Tender information last checkedLast checked 25 Sept 2026, 10:40.

Opportunity overview

NHS North East London (NEL) Integrated Care Board (ICB) are commissioning Interpretation and Translations services for general practice including face to face, telephone, video and British Sign Language (BSL) covering Barking and Dagenham, Havering, Newham, Redbridge and Waltham Forest.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Word360 Limited

Matched by number
Contract value
£2.6m
Awarded
Not supplied
Contract signed
24 Sept 2026
Award ID
090807-2026-1
Status
active
Identifier
GB-COH 05498277
Location
Edgbaston, Birmingham, UKI, B15 1NP, United Kingdom

Classification

  • CPV85000000 — Health and social work services

Lots

  • NHS North East London (NEL) Integrated Care Board (ICB) are commissioning Interpretation and Translations services for general practice including face to face, telephone, video and British Sign Language (BSL) covering Barking and Dagenham, Havering, Newham, Redbridge and Waltham Forest. The Procurement is being managed by NHS London Commercial Hub (NHS LCH) hosted by NHS North East London, on behalf of NEL ICB, in connection with a Mini Competition under SBS Framework, Interpreting and Translation Services, Reference: SBS/10519, Lot 6, One Stop Shop. This contract will go live on 1st December 2026. The initial contract will be for 36 months with an option to extend by 12 months at the discretion of NEL ICB.Value not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
PRJ 4026
Status
complete
Main Procurement Category
services
Procurement Method
open
Procurement Method Details
Open procedure

Legal basis

Id
32014L0024
Scheme
CELEX

Classification

Scheme
CPV
Id
85000000
Description
Health and social work services

Lots and requirements

Entry 1
Id
1
Description
NHS North East London (NEL) Integrated Care Board (ICB) are commissioning Interpretation and Translations services for general practice including face to face, telephone, video and British Sign Language (BSL) covering Barking and Dagenham, Havering, Newham, Redbridge and Waltham Forest. The Procurement is being managed by NHS London Commercial Hub (NHS LCH) hosted by NHS North East London, on behalf of NEL ICB, in connection with a Mini Competition under SBS Framework, Interpreting and Translation Services, Reference: SBS/10519, Lot 6, One Stop Shop. This contract will go live on 1st December 2026. The initial contract will be for 36 months with an option to extend by 12 months at the discretion of NEL ICB.
Has Options
Yes
Status
cancelled

Award criteria

Criteria

Criterion 1
Name
Procurement Specific Questionnaire
Type
quality
Description
0
Criterion 2
Name
Technical Envelope
Type
quality
Description
70
Criterion 3
Name
Financial Model
Type
cost
Description
30

Options

Description
12 Month extension subject to authority approval

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
85000000
Description
Health and social work services

Delivery locations

Entry 1
Region
UKI

Buyer, suppliers and contacts

Organisation 1
Name
NHS North East London Integrated Care Board
Id
GB-NHS-QMF

Identifier

Legal Name
NHS North East London Integrated Care Board
Id
QMF
Scheme
GB-NHS

Address

Street Address
20 Churchill Place
Locality
Canary Wharf, London
Region
UKI
Postal Code
E14 5HJ
Country Name
United Kingdom

Contact

Name
Rotna Rahman

Roles

buyer

Details

Classifications

Entry 1
Scheme
TED_CA_TYPE
Id
BODY_PUBLIC
Description
Body governed by public law
Entry 2
Scheme
COFOG
Id
07
Description
Health
Organisation 2
Name
Word360 Limited
Id
GB-COH-05498277

Identifier

Legal Name
Word360 Limited
Id
05498277
Scheme
GB-COH

Address

Locality
Edgbaston, Birmingham
Region
UKI
Postal Code
B15 1NP
Country Name
United Kingdom

Roles

supplier

Details

Scale
large
Organisation 3
Name
NHS North East London ICB
Id
GB-FTS-186963

Identifier

Legal Name
NHS North East London ICB

Address

Locality
LONDON
Country Name
United Kingdom

Roles

reviewBody

Award information

Award 1
Id
090807-2026-1
Status
active

Related lots

1

Suppliers

Supplier 1
Id
GB-COH-05498277
Name
Word360 Limited

Contracts and changes

Entry 1
Id
090807-2026-1
Award ID
090807-2026-1
Status
active
Date Signed
25 Sept 2026, 00:00

Value

Amount
2,555,416.99
Currency
GBP

Recorded locations

  • Buyer location · Canary Wharf, London · UKI · E14 5HJ · United Kingdom
  • Delivery location · UKI

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 090807-2026award, contract ·