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PROCUREMENT OPPORTUNITY

Contact Centre Platform

United Lincolnshire Teaching Hospitals NHS Trust · Contract details notice on Find a Tender

Tender information last checkedLast checked 1 Oct 2026, 13:01.

Opportunity overview

The requirement is for a cloud hosted contact centre platform including support and maintenance services for United Lincolnshire Teaching Hospitals NHS Trust and Lincolnshire Community Health Services NHS Trust. This contract is for 3 years with one further option to extend for 1 year. The full value of the contract including extensions is £532,594 excluding VAT. This is a call-off contract awarded via the NHS Shared Business Services Patient/Citizen Communication Engagement & Hybrid Mail Solutions Framework

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Netcall Technology Limited

Matched by exact name
Published award value
£532.6k
Awarded
20 Sept 2026
Award ID
1
Status
active
Identifier
GB-PPON PJCY-7652-TRVN
Location
Bedford, UKH24, MK41 7PH, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
C470255
Status
complete
Procurement Method
selective
Procurement Method Details
Award under framework
Competitive
No

Legal basis

Id
2023/54
Scheme
UKPGA

Lots and requirements

Entry 1
Id
1
Status
complete

Published documents

Entry 1
Id
conflictOfInterest
Document Type
conflictOfInterest
Description
Not published

Buyer, suppliers and contacts

Organisation 1
Name
United Lincolnshire Teaching Hospitals NHS Trust
Id
GB-PPON-PTYN-5349-TLTT

Identifier

Scheme
GB-PPON
Id
PTYN-5349-TLTT

Address

Street Address
Lincoln County Hospital, Greetwell Road
Locality
Lincoln
Postal Code
LN2 5QY
Country
GB
Country Name
United Kingdom
Region
UKF30

Contact

Telephone
01522512512

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthorityCentralGovernment
Description
Public authority - central government
Organisation 2
Name
Lincolnshire Community Health Services NHS Trust
Id
GB-PPON-PYZB-2113-ZNDX

Identifier

Scheme
GB-PPON
Id
PYZB-2113-ZNDX

Address

Street Address
Beech House, Witham Park, Waterside South 
Locality
Lincoln
Postal Code
LN5 7JH
Country
GB
Country Name
United Kingdom
Region
UKF30

Contact

Telephone
01522512512

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthorityCentralGovernment
Description
Public authority - central government
Organisation 3
Name
Netcall Technology Limited
Id
GB-PPON-PJCY-7652-TRVN

Identifier

Scheme
GB-PPON
Id
PJCY-7652-TRVN

Address

Street Address
Suite 203, Bedford Heights, Brickhill Drive,
Locality
Bedford
Postal Code
MK41 7PH
Country
GB
Country Name
United Kingdom
Region
UKH24

Contact

Roles

supplier

Details

Scale
sme
Vcse
No
Public Service Mission Organization
No
Sheltered Workshop
No

Award information

Award 1
Id
1
Status
active
Main Procurement Category
goods

Items

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
48000000
Description
Software package and information systems

Delivery locations

Entry 1
Region
UKF3
Country
GB
Country Name
United Kingdom

Suppliers

Supplier 1
Id
GB-PPON-PJCY-7652-TRVN
Name
Netcall Technology Limited

Related lots

1

Contracts and changes

Entry 1
Id
1
Award ID
1
Title
Contact Centre Platform
Status
active
Has Renewal
Yes
Above Threshold
Yes
Date Signed
24 Sept 2026, 00:00
No Agreed Metrics Rationale
Below £5m contract value threshold for publishing KPIs

Period

Starts
25 Sept 2026, 00:00
Ends
24 Sept 2029, 23:59
Max Extent Date
24 Sept 2030, 23:59

Renewal

Description
Contract is for 3 years with one option to extend for a further 1 year

Value

Including VAT
639,112.8
Amount
532,594
Currency
GBP

Documents

Entry 1
Id
092746-2026
Document Type
contractNotice
Notice Type
UK7
Description
Contract details notice on Find a Tender
Published
1 Oct 2026, 11:23
Format
text/html

Related procurements

Entry 1
Id
framework
Scheme
ocid
Identifier
ocds-h6vhtk-050972

Relationship

framework

Related lots

1

Recorded locations

  • Buyer location · Lincoln · UKF30 · LN2 5QY · United Kingdom

Notice and amendment history

2 published notice versions reviewed by ProcuraAxis.

2 VERSIONS
  1. 090765-2026Contract award notice on Find a Tender ·
  2. 092746-2026Contract details notice on Find a Tender ·