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PROCUREMENT OPPORTUNITY

PRO005158-Services-Contract-System Integrator : Billing and CRM

United Utilities Water Limited · Tender notice on Find a Tender

Tender information last checkedLast checked 23 Sept 2026, 02:40.

Opportunity overview

System Integrator (SI) to support the implementation of the target end state for United Utilities. The appointed supplier will be responsible for delivering end-to-end systems integration services, including solution design, configuration, integration, data migration, testing, deployment, transition to the future-state operating model, hypercare, and ongoing support and maintenance. As a critical capability within a regulated utility environment, the target end state must support accurate billing, revenue assurance, regulatory compliance, operational efficiency, an enhanced customer experience, and the modernisation of business processes through the adoption of leading industry practices.

Classification

  • CPV72200000 — Software programming and consultancy services
  • CPV72212445 — Customer Relation Management software development services
  • CPV72227000 — Software integration consultancy services
  • CPV72263000 — Software implementation services
  • CPV72265000 — Software configuration services
  • CPV72300000 — Data services

Lots

  • Lot LOT-0000£10m

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
PRO005158-Services-Contract-SI
Status
active
Procurement Method
open
Procurement Method Details
Competitive flexible procedure
Main Procurement Category
services
Above Threshold
Yes

Legal basis

Id
2023/54
Scheme
UKPGA

Procedure

Is Accelerated
Yes
Accelerated Rationale
Negotiated tendering period - utilities/not central government
Features
The procurement will be undertaken through a multi-stage process designed to identify the Most Advantageous Tender (MAT). The procedure is intended to provide a structured yet flexible approach to evaluating bidders' capability, capacity, technical solutions, commercial proposals, and ability to deliver requirements. The Company reserves the right to vary the order, number and content of stages, to reduce the number of bidders progressing through the procedure, to seek clarifications at any stage, and to award the contract on the basis of the initial tenders without conducting dialogue where this is considered appropriate. Further information regarding the process, evaluation methodology, timetable, assessment criteria, and stage requirements will be detailed within the procurement documents. All bidders will be treated equally and fairly throughout the procurement and the Authority will act in accordance with the Procurement Act 2023 and the principles of transparency, integrity, and non-discrimination.

Submission terms

Electronic Submission Policy
allowed

Languages

en

Tender Period

Ends
18 Dec 2026, 12:00

Enquiry period

Ends
16 Oct 2026, 12:00

Expected award period

Ends
19 Mar 2027, 23:59

Lots and requirements

Entry 1
Id
LOT-0000
Status
active

Value

Including VAT
12,000,000
Amount
10,000,000
Currency
GBP

Award criteria

Criteria

Criterion 1
Type
quality
Name
Experience
Description
As stated in CoPQ

Numbers

Entry 1
Number
60
Weight
percentageExact
Criterion 2
Type
quality
Name
Cyber Security
Description
As stated in CoPQ

Numbers

Entry 1
Number
20
Weight
percentageExact
Criterion 3
Type
quality
Name
Data Protection
Description
As stated in CoPQ

Numbers

Entry 1
Number
20
Weight
percentageExact

Contract period

Starts
19 Apr 2027, 01:00
Ends
18 Apr 2032, 23:59

Items and delivery

Item 1
Id
LOT-0000
Related Lot
LOT-0000

Additional Classifications

Entry 1
Scheme
CPV
Id
72227000
Description
Software integration consultancy services
Entry 2
Scheme
CPV
Id
72200000
Description
Software programming and consultancy services
Entry 3
Scheme
CPV
Id
72212445
Description
Customer Relation Management software development services
Entry 4
Scheme
CPV
Id
72263000
Description
Software implementation services
Entry 5
Scheme
CPV
Id
72265000
Description
Software configuration services
Entry 6
Scheme
CPV
Id
72300000
Description
Data services

Published documents

Entry 1
Id
conflictOfInterest
Document Type
conflictOfInterest
Description
Not published
Entry 2
Id
089879-2026
Document Type
tenderNotice
Notice Type
UK4
Description
Tender notice on Find a Tender
Published
23 Sept 2026, 01:02
Format
text/html

Buyer, suppliers and contacts

Organisation 1
Name
United Utilities Water Limited
Id
GB-COH-02366678

Identifier

Scheme
GB-COH
Id
02366678

Address

Street Address
Lingley Mere Business Park
Locality
Warrington
Postal Code
WA5 3LP
Country
GB
Country Name
United Kingdom
Region
UKD61

Contact

Name
Ravinder Sibia

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
privateUtility
Description
Private utility

Recorded locations

  • Buyer location · Warrington · UKD61 · WA5 3LP · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 089879-2026Tender notice on Find a Tender ·